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WO-01313676 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Cooper Hospital — 1 Cooper Plz, Camden NJ, 08103

Nov 7, 2025 → Nov 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 21, 2025
✓ SLA Met (5 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Nov 16, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Nov 7 → Nov 7, 2025
0 business days (not counted)
3d
▶ Clock Running
Status: Assigned
Nov 7 → Nov 13, 2025
3 business days (counted)
Running total: 3 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 13 → Nov 16, 2025
1 business day (counted)
Running total: 4 of ? biz days used
Created: Nov 7, 2025 Completed: Nov 16, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 7 Ready for Release ⏸ Paused 0 —
Nov 7 → Nov 13 Assigned ▶ Running 3 3
Nov 13 → Nov 16 Scheduled ▶ Running 1 4
Dispatch 0.2d
Coordinators 5.7d
Billing 1.3d
✓ SLA Met
Dispatch
0.2 days
Coordinators
5.7 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 7, 2025 Due: Nov 21, 2025 Completed: Nov 16, 2025 (5 days early)
📅
4.9 days Total Age
⏱️
3.7d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
4.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542074
URGENT Philips WO Request
Closed
FSE Fady Khouzam - Upon initial inspection of the device, A pre‑existing fault was detected: the device failed the Active Exhalation Verification in the System Setup Test. This must be resolved before proceeding with FCO86600081 implementation.
Priority
High
Origin
Email
Reason
New Case
Contact
Michael Youch
Owner
Shelby Robinson
Created
Nov 7, 2025
Work Orders from this Case (2)
WO-01313675 Invoiced
Repair • Fady Khouzam
Created: Nov 7, 2025 • Closed: Nov 15, 2025
WO-01313676 (current) Invoiced
Repair • Fady Khouzam
Created: Nov 7, 2025 • Closed: Nov 15, 2025
Completed with minor delays
Invoiced • 117 days old
🚨
Primary Delay 3.7 days stuck in "Assigned"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Assigned
3.7d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/07/2025 RArnold - WO for device that failed FCO81. PWO Pending entitlement

🔧 Work Performed
The FSE installed a new RP-Trilogy Evo 3 Way Solenoid Valve and RP-Trilogy Evo Proportional Valve (AECM), Performed a complete PVT as per the MFG's specifications. All tests and calibrations were found to be in spec or passed tests.Device placed back into full clinical service; ready for patient use.
🔍 Technician Findings
Repair.
⚠️ Problem Description
FSE Fady Khouzam - Upon initial inspection of the device, A pre‑existing fault was detected: the device failed the Active Exhalation Verification in the System Setup Test. This must be resolved before proceeding with FCO86600081 implementation.
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 7, 11:14 AM
Case Number: 00542074
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 7, 11:47 AM
Work Order: WO-01313676
Type: Repair
Priority: PC
✅
▶
2 Status: Ready for Release Nov 7, 1:42 PM
Status: Ready for Release → Technician Assigned
👷
Technician Assigned by Rebecca Arnold
Technician: Fady Khouzam
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Nov 13, 10:31 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-13T13:00:00.000+0000
📅
Dispatch Scheduled by Rebecca Arnold Nov 14, 10:05 AM
Scheduled For: 2025-11-14T13:00:00.000+0000
⏳ 1.0 business days
⏱️
▶
2 2x Labor Added Nov 15, 8:15 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Fady Khouzam
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 9h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Nov 18, 11:06 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 14h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Nov 21, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m
🚨 19.0 business days
🧾
Invoice Created Dec 20, 9:05 AM
Invoice Number: SM-247245

Bottlenecks

Assigned
Duration: 3.7 business days (threshold: 4.0 business hours)
Exceeded by 3.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

📞
Case 00542074
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Nov 14, 8:00 AM
Created
Nov 7, 11:47 AM
Invoice #
SM-247245

Work Details (3)

Name Type Status Qty Amount Date
WL-03009016 Labor Open 1 $155.00 Nov 15, 8:15 PM
WL-03009017 Labor Open 1.5 $142.50 Nov 15, 8:15 PM
WL-03011003 Labor Open 0.016666666666667 $38.00 Nov 18, 11:06 AM

Details