Midmark Service Request Dispatch Authorization - WO-00124650
Closed
Travel Zone 2
Dispatch Type Repair
PROBLEM SUMMARY
NWD Light has stopped working.
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4.
PCR CODES
Problem Cause Resolution
LIGHT NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
2/18/2026 Sramen - Midmark asked for this to be closed on 11/17/2026. Adjusted due date and logged email.
11/18 M. Bateman Per Midmark on 11/17 Closing WO with work performed.
11/7 MOwens Called and spoke to Nicole Hall. I offered the first available opening on next Tues. 11/11 with arrival between 10-11am She said that works for her. She will be onsite when the tech arrives. Tech does need to bring a ladder for the light repair.
11/07/2025 JRolston - Called site POC, Nicole Hall @ (803) 567-5568. Advised her that dispatch has been received, no parts shipping at this time, and that Coordinators will call to schedule accordingly.
🔧Work Performed
11/11/25- EColon- Arrived onsite, checked in with front desk. Light does not illuminate. Found manual on midmark tech library. Using wiring diagram found that unit had no DC voltage which would cause unit not to turn on. Called midmark tech support and got part number for power supply. PN: 222-7200-02.
🔍Technician Findings
no power
⚠️Problem Description
Travel Zone 2
Dispatch Type Repair
PROBLEM SUMMARY
NWD Light has stopped working.
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4.
PCR CODES
Problem Cause Resolution
LIGHT NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
📄Description
Midmark 120 (Series) LED Ceiling Light
📧
Email:RE: EMSAR East - SR 1488950
Completed Feb 18, 2026
From: mowens@emsar.com
To: Dispatch@midmark.com, abby.jinerson@emsar.com, ksmith@emsar.com
Cc: sramen@emsar.com, rhea.cook@emsar.com, robert.ingraham@emsar.com, dispatch@emsar.com, jonielle.dedman@emsar.com, mark.franks@emsar.com, matthew.bateman@emsar.com, shawn.rogers@emsar.com, chris.bakkemo@emsar.com, allison.belyea@emsar.com
This has been closed by the tech.Melissa Owens From: Dispatch <Dispatch@midmark.com> Sent: Monday, November 17, 2025 4:07 PMTo: Melissa Owens <mowens@emsar.com>; Abby
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 11, 2025
To: manager@riversedge.vet
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313684Location: Rivers Edge Animal Hospital LLAddress: 933 Celriver Rd Rock Hill, SC 29730Device: 120 (Series) LED Ceiling Light N/aProblem Description: Travel Zone 2
Dispatch Type Re
📋
Outbound to +18035675568
Completed Nov 7, 2025
Called and spoke to Nicole Hall. I offered the first available opening on next Tues. 11/11 with arrival between 10-11am She said that works for her. Tech does need to bring a ladder for the light repair.
📞
Call
Completed Nov 7, 2025
11/07/2025 JRolston - Called site POC, Nicole Hall @ (803) 567-5568. Advised her that dispatch has been received, no parts shipping at this time, and that Coordinators will call to schedule accordingly.
📅
WO-01313684 - Repair - 120 (Series) LED Ceiling Light - Rock Hill - Rivers Edge Animal Hospital LL
Nov 11, 2025 10:30am – 12:00pm
Work Order: WO-01313684
Account: MIDMARK
Customer Case Number: SR 1488950 WO-00124650
Location: Rivers Edge Animal Hospital LL
Address: 933 Celriver Rd, Rock Hill, SC 29730
Manufacturer: Midmark
Model #: 120 (Series) LED Ceiling Light
Serial #: N/a
Contact Name: Nicole Hall
Contact Phone: (803) 567-
PDF
SRA_WO-00124650_ver1
Nov 7, 2025
PDF
SRA_WO-00124650_ver1
Nov 18, 2025
Timeline
📞
Case Linked Nov 6, 3:53 PM
Case Number:00541856
Subject:Midmark Service Request Dispatch Authorization - WO-00124650
Status:Closed
📋
Work Order Created Nov 7, 12:09 PM
Work Order:WO-01313684
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by John RolstonNov 7, 12:16 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:7m
👷
▶
2
Technician Assigned Nov 7, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 23m
🗓️
▶
2
Status: Scheduled Nov 7, 1:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-11-11T15:30:00.000+0000
⏳2.0 business days
⏱️
▶
3
3x Labor Added Nov 11, 11:28 AM
3x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00085082
Status:Closed
📦
Status: Awaiting Parts by Eric Colon
From:Scheduled
To:Awaiting Parts
Duration in Previous:3d 21h
⚠️5.0 business days
✔️
▶
2
Status: Completed Nov 18, 9:31 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Matthew Bateman
From:Completed
To:Closed
Duration in Previous:2m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Nov 20, 1:22 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨59.0 business days
🧾
Invoice Created Feb 18, 9:23 AM
Invoice Number:SM-247070
Bottlenecks
Awaiting Parts
Duration: 5.0 business days (threshold: 3.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)