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WO-01313685 ↗ ServiceMax

SYRACUSE ORTHOPEDIC SPECIALIST • Repair • P5

📍 SYRACUSE ORTHOPEDICS CAMILLUS — 5417 West Genesee ST Suite 1, CAMILLUS NY, 13031

Nov 7, 2025 → Feb 10, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 17, 2025
✗ SLA Missed (3 biz days late)
Active: 8 biz days
Paused: 53 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
SLA Target
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: L2 Screening
Nov 7 → Nov 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸48d
⏸ Clock Paused
Status: Awaiting Parts
Nov 8 → Jan 22, 2026
48 business days (not counted)
▶ Clock Running
Status: Reschedule
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 22 → Jan 23, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 27, 2026
2 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Completed
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Incomplete
Jan 27 → Jan 29, 2026
2 business days (counted)
Running total: 5 of 5 biz days used
▶ Clock Running
Status: L2 Screening
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 5 of 5 biz days used
⏸5d
⏸ Clock Paused
Status: Awaiting Parts
Jan 29 → Feb 5, 2026
5 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 6 of 5 biz days used
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 10, 2026
2 business days (counted)
Running total: 8 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 8 of 5 biz days used
Created: Nov 7, 2025 Completed: Feb 10, 2026
Business Days Used 8 / 5
0 5d budget +3d over
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0 / 5
Nov 7 → Nov 8 L2 Screening ▶ Running 0 0 / 5
Nov 8 → Jan 22 Awaiting Parts ⏸ Paused 48 —
Jan 22 → Jan 22 Reschedule ▶ Running 0 0 / 5
Jan 22 → Jan 23 Assigned ▶ Running 1 1 / 5
Jan 23 → Jan 27 Scheduled ▶ Running 2 3 / 5
Jan 27 → Jan 27 Tech On Site ▶ Running 0 3 / 5
Jan 27 → Jan 27 Completed ▶ Running 0 3 / 5
Jan 27 → Jan 29 Incomplete ▶ Running 2 5 / 5
Jan 29 → Jan 29 L2 Screening ▶ Running 0 5 / 5
Jan 29 → Feb 5 Awaiting Parts ⏸ Paused 5 —
Feb 5 → Feb 6 Reschedule ▶ Running 1 6 / 5
Feb 6 → Feb 10 Scheduled ▶ Running 2 8 / 5
Feb 10 → Feb 10 Tech On Site ▶ Running 0 8 / 5
Dispatch 0.9d
Material Management 54.0d
Coordinators 9.6d
Field Work 0.3d
Incomplete 2.3d (excluded)
Billing 11.5d
✗ SLA Missed
Dispatch
0.9 days
Material Management
54.0 days
Over SLA
Coordinators
9.6 days
Over SLA
Field Work
0.3 days
Incomplete (excluded from total)
2.3 days
Billing
11.5 days
Over SLA
Created: Nov 7, 2025 Due: Feb 11, 2026 Completed: Feb 10, 2026 (1 days early)
📅
61.9 days Total Age
⏱️
48.0d in Awaiting Parts Longest Stage
🔄
17 transitions Status Changes
⚠️
63.5d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Darek Kirkpatrick — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 27, 2026
Visit 2 Feb 10, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00536924
FW: SYRACUSE ORTHOPEDICS SPECIALISTS -- EMSAR Inspection -- WO-01307908
Closed
Q-00030989 cast saw that is needing repaired. , it does not turn on at all. The vacuum or the saw itself. STRYKER - 940 Asset ID# 13108853 Recommend replacing or checking the fuses Might need Fuse=RPI Part #: RPF665 X 1 1x STB002- brushes Quote 1 hour for the product review,eval,and testing to determine if additional parts are needed.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Barbara Crisafi
Owner
Jessica Sells
Created
Oct 20, 2025
Work Orders from this Case (1)
WO-01313685 (current) Invoiced
Repair • Darek Kirkpatrick
Created: Nov 7, 2025 • Closed: Feb 10, 2026
Completed with significant delays
Invoiced • 117 days old
🚨
Primary Delay 48.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 63.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.9d / 1.0d SLA
Awaiting Parts
54.0d / 3.0d SLA
Reschedule
2.1d / 2.0d SLA
Assigned
1.5d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Incomplete
2.3d
Closed
3.0d / 1.0d SLA
Ready to Bill
11.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/6 KSmith -- Scheduled for 2/10 with Barbara. 8-10am

2/6/26 RBerry- Updated due date based on parts. Removed delay code.



2/6 KSmith -- Sent email to schedule for 2/10

02/02/2026 JRolston - Ordered to site. Email sent from Great Plains by Keith F due to permissions issue.

1/28 KWeiss, Quote approved. Moving to L2 Screening for part order.

1/27 KWeiss, Created case and sent to sales for quoting.

1/27/26 SReich - Darek Kirkpatrick called in to have the location changed and SO # added.

1/23 KSmith -- Scheduled for 1/27 with Barb. 10am-12pm

1/23 KSmith -- WO was flipped to RFS on 1/22. Sent email to schedule for 1/27

11/7/2025jsells

Q-00030989

🔧 Work Performed
2/10/26-DK-INSTALLED POWER CORD KIT. TESTED UNIT, UNIT WORKING PROPERLY. 1/27/26-DK-TROUBLE-SHOT UNIT FOUND SHORT IN AC CORD 986 CAST VAC. POC APPROVED PARTS ORDER. UNIT NEEDS QUANTITY 1 POWER CORD KIT STK050.
🔍 Technician Findings
2/10/26-DK-INSTALL POWER CORD KIT 1/27/26-DK-FOUND CAST VAC ASSET 13108852 NEEDING REPAIR.
⚠️ Problem Description
Q-00030989 cast saw that is needing repaired. , it does not turn on at all. The vacuum or the saw itself. STRYKER - 940 Asset ID# 13108853 Recommend replacing or checking the fuses Might need Fuse=RPI Part #: RPF665 X 1 1x STB002- brushes Quote 1 hour for the product review,eval,and testing to determine if additional parts are needed. https://www.ebiotrack.com/omnicor/workorder.php?wo=7071

Timeline

📞
Case Linked Oct 20, 4:23 PM
Case Number: 00536924
Subject: FW: SYRACUSE ORTHOPEDICS SPECIALISTS -- EMSAR Inspection -- WO-01307908
Status: Closed
🚨 15.0 business days
📋
▶
2 Work Order Created Nov 7, 12:11 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Nov 7, 7:14 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 7h 2m
🚨 48.6 business days
💵
▶
2 Expenses Added Jan 22, 1:30 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 75d 18h
👷
▶
2 Technician Assigned Jan 22, 3:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Reschedule
To: Assigned
Duration in Previous: 1h 33m
📅
▶
2 Dispatch Scheduled Jan 23, 9:40 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 18h 36m
⏳ 3.0 business days
⏱️
▶
2 2x Labor Added Jan 27, 10:00 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Darek Kirkpatrick
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 0h
✔️
▶
2 Status: Completed Jan 27, 10:48 AM
Status: Completed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.83333333333333
⏳ 2.0 business days
🔍
▶
3 Status: L2 Screening Jan 28, 9:02 PM
Status: L2 Screening → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00089241
Status: Closed
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1m
⚠️ 6.4 business days
🔩
▶
2 2x Parts Added Feb 5, 11:51 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by MELISSA BARRETT
From: Awaiting Parts
To: Reschedule
Duration in Previous: 7d 14h
🗓️
▶
2 Status: Scheduled Feb 6, 9:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-10T13:00:00.000+0000
⏳ 2.9 business days
🔧
▶
2 Status: Tech On Site Feb 10, 7:30 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.66666666666667, 18
⏱️
▶
2 Labor Added Feb 10, 8:59 AM
Labor Added → Status: Completed
✔️
Status: Completed by Darek Kirkpatrick
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 29m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 12, 2:54 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 5h
🚨 12.0 business days
📨
▶
4 Status: Invoice Pending Mar 2, 12:48 PM
Status: Invoice Pending → Status: Invoice Pending → Status: Invoiced → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Billing Review
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-255339

Bottlenecks

Awaiting Parts
Duration: 48.0 business days (threshold: 3.0 business days)
Exceeded by 45.0 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 11.5 business days (threshold: 1.0 business days)
Exceeded by 10.5 business days

🔗 Related Artifacts

📞
Case 00536924
Closed
📦
Parts Order 00085011
Closed
📦
Parts Order 00089241
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Darek Kirkpatrick
Scheduled
Feb 10, 8:00 AM
Created
Nov 7, 12:11 PM
Invoice #
SM-255339

Work Details (9)

Name Type Status Qty Amount Date
WL-03075108 Expenses Open 1 $0.00 Jan 22, 1:30 PM
WL-03079693 Labor Open 0.5 $90.00 Jan 27, 10:00 AM
WL-03079694 Travel Open 11 $0.00 Jan 27, 10:00 AM
WL-03079750 Labor Open 0.83333333333333 $111.75 Jan 27, 10:50 AM
WL-03093010 Parts Open 1 $40.16 Feb 5, 11:51 AM
WL-03093011 Expenses Open 1 $13.49 Feb 5, 11:51 AM
WL-03098764 Labor Open 0.66666666666667 $90.00 Feb 10, 7:31 AM
WL-03098765 Travel Open 18 $0.00 Feb 10, 7:31 AM
WL-03098813 Labor Open 1.5 $223.50 Feb 10, 8:59 AM

Details