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WO-01313693 ↗ ServiceMax

COMMUNICARE INC. • Preventive Maintenance • PSM

📍 COMMUNICARE INC. - 207 Fairgrounds Rd — 207 Fairgrounds Rd, Hardinsburg KY, 40143

Nov 7, 2025 → Nov 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (1 biz days early)
Active: 11 biz days
🕐 Clock stopped: Invoiced (Nov 25, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Nov 7 → Nov 12, 2025
2 business days (counted)
Running total: 2 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 19, 2025
5 business days (counted)
Running total: 7 of ? biz days used
3d
▶ Clock Running
Status: Reschedule
Nov 19 → Nov 24, 2025
3 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 11 of ? biz days used
Created: Nov 7, 2025 Invoiced: Nov 25, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 7 Ready for Scheduling ▶ Running 0 0
Nov 7 → Nov 12 Assigned ▶ Running 2 2
Nov 12 → Nov 19 Scheduled ▶ Running 5 7
Nov 19 → Nov 24 Reschedule ▶ Running 3 10
Nov 24 → Nov 25 Scheduled ▶ Running 1 11
Dispatch 0.0d
Coordinators 13.2d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
13.2 days
Over SLA
Field Work
0.0 days
Created: Nov 7, 2025 Due: Nov 26, 2025 Completed: Nov 25, 2025 (1 days early)
📅
11.7 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
8.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541937
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM Equipment: 1 https://www.ebiotrack.com/inspection.php?iid=31070
Priority
Standard
Origin
Email
Reason
New Case
Contact
Vernon Logsdon
Owner
Shelby Robinson
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313693 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Nov 7, 2025 • Closed: Nov 25, 2025
Completed with minor delays
Invoiced • 117 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 8.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
2.5d / 0.5d SLA
Scheduled
6.5d / 2.0d SLA
Reschedule
4.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/25 SR -- Unit not available

11/12/2025 CRamen Vernon called and scheduled Fairgrounds location at 9am and tech to go to Elizabethtown after to do the 3 other units on Tuesday 11/18/2025 with tech arrival at Fairgrounds at 8am. Call logged on WO-01313693


11/7/2025 CRamen left a vm for a returned call to schedule PMs for 4 WO's. Call logged on WO-01313690. Assigning to SRoberts 96hr RT)

🔧 Work Performed
Braun - Millennium 2 Series Lift Serial #: 18092700608 - Asset ID: 13344445
⚠️ Problem Description
Semi-Annual Equipment PM Equipment: 1 https://www.ebiotrack.com/inspection.php?iid=31070

Timeline

📞
Case Linked Nov 7, 12:00 AM
Case Number: 00541937
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 7, 1:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 7, 3:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 0m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Nov 12, 1:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-18T14:00:00.000+0000
⚠️ 5.0 business days
🔄
Status: Reschedule by Scott Roberts Nov 18, 9:32 PM
From: Scheduled
To: Reschedule
Duration in Previous: 6d 8h
⏳ 4.3 business days
🗓️
▶
2 Status: Scheduled Nov 24, 3:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-25T15:30:00.000+0000
🔧
Status: Tech On Site by Scott Roberts Nov 25, 11:47 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20h 33m
⏱️
▶
2 Labor Added Nov 25, 11:53 AM
Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 6m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Dec 1, 2:17 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-247869

Bottlenecks

Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00541937
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Scott R Roberts
Scheduled
Nov 25, 10:30 AM
Created
Nov 7, 1:04 PM
Invoice #
SM-247869

Work Details (1)

Name Type Status Qty Amount Date
WL-03019563 Labor Open 0.5 $0.00 Nov 25, 11:53 AM

Details