Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313694 ↗ ServiceMax

COMMUNICARE INC. • Preventive Maintenance • PSM

📍 COMMUNICARE INC. - 320 Ring — 320 Ring Road, Elizabethtown KY, 42701

Nov 7, 2025 → Nov 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (6 biz days early)
Active: 6 biz days
🕐 Clock stopped: Invoiced (Nov 18, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Nov 7 → Nov 12, 2025
2 business days (counted)
Running total: 2 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 18, 2025
4 business days (counted)
Running total: 6 of ? biz days used
Created: Nov 7, 2025 Invoiced: Nov 18, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 7 Ready for Scheduling ▶ Running 0 0
Nov 7 → Nov 12 Assigned ▶ Running 2 2
Nov 12 → Nov 18 Scheduled ▶ Running 4 6
Dispatch 0.0d
Coordinators 7.4d
Field Work 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.4 days
Over SLA
Field Work
1.3 days
Over SLA
Created: Nov 7, 2025 Due: Nov 26, 2025 Completed: Nov 18, 2025 (8 days early)
📅
6.7 days Total Age
⏱️
4.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00541938
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM Equipment: 6 https://www.ebiotrack.com/inspection.php?iid=31071
Priority
Standard
Origin
Email
Reason
New Case
Contact
Vernon Logsdon
Owner
Shelby Robinson
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313694 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Nov 7, 2025 • Closed: Nov 18, 2025
Completed with minor delays
Invoiced • 117 days old
🚨
Primary Delay 4.7 days stuck in "Scheduled"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
2.5d / 0.5d SLA
Scheduled
4.7d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/12/2025 CRamen Vernon called and scheduled Fairgrounds location at 9am and tech to go to Elizabethtown after to do the 3 other units on Tuesday 11/18/2025 with tech arrival at Fairgrounds at 8am. Call logged on WO-01313693


11/7/2025 CRamen left a vm for a returned call to schedule PMs for 4 WO's. Call logged on WO-01313690. Assigning to SRoberts 96hr RT)

🔧 Work Performed
Braun - NCL Century Series Lift Serial #: 16071200324 - Asset ID: 13335788 Braun - NCL Century Series Lift Serial #: 17110608753 - Asset ID: 13335791 Braun - NCL Century 2 Series Lift Serial #: EA00060 - Asset ID: 13335786 Braun - NCL Century 2 Series Lift Serial #: EA00308 - Asset ID: 13335787 Braun - NCL Century 2 Series Lift Serial #: EA03926 - Asset ID: 13335790 Braun - NCL Century Series Lift Serial #: 21010719956 - Asset ID: 13335789
⚠️ Problem Description
Semi-Annual Equipment PM Equipment: 6 https://www.ebiotrack.com/inspection.php?iid=31071

Timeline

📞
Case Linked Nov 7, 12:00 AM
Case Number: 00541938
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 7, 1:07 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 7, 3:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 58m
⏳ 3.0 business days
🗓️
▶
3 Status: Scheduled Nov 12, 1:31 PM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-18T16:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-18T18:00:00.000+0000, 2025-11-18T15:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Scott Roberts Nov 18, 10:33 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 21h
⏱️
▶
2 10x Labor Added Nov 18, 9:25 PM
10x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 10h 52m
⏳ 2.3 business days
📄
Status: Ready to Bill by Diane Patton Nov 20, 3:16 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 17h, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 24, 12:00 PM
Invoice Number: SM-247091

Bottlenecks

Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00541938
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Scott R Roberts
Scheduled
Nov 18, 10:00 AM
Created
Nov 7, 1:07 PM
Invoice #
SM-247091

Work Details (10)

Name Type Status Qty Amount Date
WL-03012235 Labor Open 3 $0.00 Nov 18, 9:25 PM
WL-03012236 Travel Open 191 $0.00 Nov 18, 9:25 PM
WL-03012237 Labor Open 0.66666666666667 $0.00 Nov 18, 9:25 PM
WL-03012238 Labor Open 0.66666666666667 $0.00 Nov 18, 9:25 PM
WL-03012239 Labor Open 0.66666666666667 $0.00 Nov 18, 9:25 PM
WL-03012240 Labor Open 0.66666666666667 $0.00 Nov 18, 9:25 PM
WL-03012241 Labor Open 0.66666666666667 $0.00 Nov 18, 9:25 PM
WL-03012242 Labor Open 0.25 $0.00 Nov 18, 9:25 PM
WL-03012243 Travel Open 5 $0.00 Nov 18, 9:25 PM
WL-03012244 Labor Open 0.91666666666667 $0.00 Nov 18, 9:25 PM

Details