Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313700 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Lake City Medical Center — 340 NW Commerce Dr, Lake City FL, 32055

Nov 7, 2025 → Dec 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (265 biz days early)
Active: 18 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Nov 7 → Dec 8, 2025
18 business days (counted)
Running total: 18 of ? biz days used
Created: Nov 7, 2025 Completed: Dec 8, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 7 Assigned ▶ Running 0 0
Nov 7 → Dec 8 Scheduled ▶ Running 18 18
Dispatch 0.1d
Coordinators 18.6d
✓ SLA Met
Dispatch
0.1 days
Coordinators
18.6 days
Over SLA
Created: Nov 7, 2025 Due: Dec 31, 2026 Completed: Dec 8, 2025 (388 days early)
📅
18.7 days Total Age
⏱️
18.6d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
16.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00542119
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313700 (current) Invoiced
FCO • Fady Messak
Created: Nov 7, 2025 • Closed: Dec 8, 2025
Completed with significant delays
Invoiced • 117 days old
🚨
Primary Delay 18.6 days stuck in "Scheduled"
⏱️
Total Delay 16.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
18.6d / 2.0d SLA
Closed
0.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
closed WO. no work performed
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Nov 7, 1:01 PM
Case Number: 00542119
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 7, 1:12 PM
Work Order: WO-01313700
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 7, 1:52 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 39m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-11-07T13:00:00.000+0000
⚠️ 5.3 business days
📅
Dispatch Scheduled by Fady Messak Nov 17, 2:00 AM
Scheduled For: 2025-11-28T13:00:00.000+0000
🚨 14.0 business days
⏱️
▶
3 Labor Added Dec 8, 7:51 AM
Labor Added → Dispatch Scheduled → Status: Completed
📅
Dispatch Scheduled by Fady Messak
Scheduled For: 2025-12-08T12:51:00.000+0000
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 30d 17h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Dec 8, 2:36 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 6h 43m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 15, 7:36 PM
Invoice Number: SM-248484

Bottlenecks

Scheduled
Duration: 18.6 business days (threshold: 2.0 business days)
Exceeded by 16.6 business days

🔗 Related Artifacts

📞
Case 00542119
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Dec 8, 7:51 AM
Created
Nov 7, 1:12 PM
Invoice #
SM-248484

Work Details (1)

Name Type Status Qty Amount Date
WL-03029830 Labor Open 0.083333333333333 $0.00 Dec 8, 7:51 AM

Details