"How will higi connect to the internet: WIFI
Ship Date:
Delivery Date: 11/12
Installation Date: 11/13
Additional Info or special requirements
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
WI-ST-345 Higi Green Installation Process.pdf"
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call.
11/13/25 CWomack- cannot close due to open parts order.
11/13/25 CDempsey- Chris was able to remove the bar and get this inside the building. This additional time should be billed as out of scope.
11/13/25 CDempsey- Chris arrived onsite and customer says they are sending unit back because it won't fit through door.
11/12 KKelch Stephanie called me back to schedule for 11/13 between 9 and 11 am. Customer confirmed.
11/12 KKelch called Stephanie to schedule for 11/13 between 9 and 11 am. Left VM. Prescheduled to ensure parts delivery
🔧Work Performed
On the HiGI, I removed the seat and I removed the cover to access the bolt and nut to the back bar. I then removed the two screws and removed the LED light housing. I then moved the unit through the door and placed the unit into place. I then reassembled the unit. I then removed the cellar modem from the unit. Next, I instilled the USB wifi adapter and connected the unit to the customer "vendor" network. I then verified and checked the unit and made sure the unit was connected to the interment. I then function tested the unit and all passed. I put the unit into service.
🔍Technician Findings
On the HIGI, I arrived and found that the unit would not fit through the door of the facility. I also found that the unit was needing to be connected to the wifi and the cellar modem needed to be removed.
⚠️Problem Description
How will higi connect to the internet: WIFI
SSID: Vendor
Password: (Network Password)
Security Type: WPA2
Delivery Date: 11/12
Installation Date: 11/13
Additional Info or special requirements
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Alt%20Config/WI-ST-354%20Higi%20Alt%20Config%20Chassis%20Installation%20Process%20001%2010-02-2023.pdf
WI-ST-354 Higi Alt Config Chassis Installation Process 001 10-02-2023.pdf
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
📄Description
Higi Alternate Configuration Station WiFi
📞
Call
Completed Nov 14, 2025
The install is complete, and the kiosk is working as expected.
📋
Inbound from +19032454742
Completed Nov 12, 2025
11/12 KKelch Stephanie called me back to schedule for 11/13 between 9 and 11 am. Customer confirmed.
📞
Call
Completed Nov 12, 2025
11/12 KKelch called Stephanie to schedule for 11/13 between 9 and 11 am. Left VM.
Nov 12, 2025 12:22pm
@Nicole Floyd @Leona Coonrod This appears to be a relocation, but the WO is marked as an installation. The order type will need to be changed and put into Ready For Scheduling"
Nov 17, 2025 10:19am
@Joi Murray please provide 7 quality pictures. Thank you