Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313723 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 Modern Animal Clinic - NOPA — 401 Divisadero St, San Franscisco CA, 94117

Nov 7, 2025 → Jan 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (4 biz days late)
Active: 16 biz days
Paused: 38 biz days
🕐 Clock stopped: Completed (Jan 31, 2026)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: L2 Screening
Nov 7 → Nov 14, 2025
4 business days (counted)
Running total: 4 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Awaiting Parts
Nov 14 → Dec 31, 2025
30 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 2, 2026
1 business day (counted)
Running total: 5 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 2 → Jan 5, 2026
1 business day (not counted)
⏸ Clock Paused
Status: Awaiting Parts
Jan 5 → Jan 6, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 6 of ? biz days used
⏸6d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 15, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 6 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 30, 2026
10 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 30 → Jan 31, 2026
0 business days (counted)
Running total: 16 of ? biz days used
Created: Nov 7, 2025 Completed: Jan 31, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 14 L2 Screening ▶ Running 4 4
Nov 14 → Dec 31 Awaiting Parts ⏸ Paused 30 —
Dec 31 → Jan 2 Ready for Scheduling ▶ Running 1 5
Jan 2 → Jan 5 Ready for Release ⏸ Paused 1 —
Jan 5 → Jan 6 Awaiting Parts ⏸ Paused 1 —
Jan 6 → Jan 7 Ready for Scheduling ▶ Running 1 6
Jan 7 → Jan 15 Ready for Release ⏸ Paused 6 —
Jan 15 → Jan 15 Assigned ▶ Running 0 6
Jan 15 → Jan 30 Scheduled ▶ Running 10 16
Jan 30 → Jan 31 Tech On Site ▶ Running 0 16
Dispatch 4.6d
Material Management 32.1d
Holding 9.0d (excluded)
Coordinators 13.8d
Field Work 1.0d
Billing 2.7d
✗ SLA Missed
Dispatch
4.6 days
Over SLA
Material Management
32.1 days
Over SLA
Holding (excluded from total)
9.0 days
Coordinators
13.8 days
Over SLA
Field Work
1.0 days
Billing
2.7 days
Over SLA
Created: Nov 7, 2025 Due: Jan 30, 2026 Completed: Jan 31, 2026 (on time)
📅
54.6 days Total Age
⏱️
30.2d in Awaiting Parts Longest Stage
🔄
14 transitions Status Changes
⚠️
42.3d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Angel Rios — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 30, 2026
Visit 2 Jan 31, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00541954
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental 4 Pcs https://www.ebiotrack.com/inspection.php?iid=31087
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
Kimberly Hardison
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313723 (current) Invoiced
Preventive Maintenance • Angel Rios
Created: Nov 7, 2025 • Closed: Jan 31, 2026
Completed with significant delays
Invoiced • 117 days old
🚨
Primary Delay 30.2 days stuck in "Awaiting Parts"
⏱️
Total Delay 42.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
4.6d / 1.0d SLA
Awaiting Parts
32.1d / 3.0d SLA
Ready for Scheduling
3.5d / 1.0d SLA
Ready for Release
9.0d
Scheduled
10.3d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
2.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Part of Modern Animal Project. ASC does not need to work this WO. Rhea Berry is working project WOs.


1/15/26 RBerry- Received confirmation from Fantasia Waddell to schedule for 1/30/26 with arrival time between 8-10AM. See logged email.


1/15/26 RBerry- Emailed Fantasia Waddell to schedule for 1/30/26 with an arrival time between 8-10AM. Waiting for confirmation.


1/14/26 Rberry- Per teams chat from DCarvalho, technician will need to stay overnight to avoid OT.


1/14/26 RBerry- Received email from Fantasia Waddell asking about scheduling for this site. Advised that the remaining parts are estimated to deliver today. I'm keeping a close eye on this order and will reach out to scheduled as soon as the delivery is confirmed.


Per email from Fantasia: To get ahead of things I asked the CM what upcoming days would work best and they provided these dates: 1/16, 1/23 and 1/30.


1/7/26 RBerry- PO 00085734 shipped to the wrong location. Sent email to Amy Greene asking if this can be rerouted to the correct site. See logged email.


1/5/26 RBerry- Placing WO back into awaiting parts manually. PO00085358is still in submitted status.


12/09/2025 SRobinson- Order No: 740487


Customer PO No: PO015250


Customer: EMSAR Inc


Ship To Name: EMSAR Inc


Ship To Address: 270 Davids Dr   


Ship To City/State: Wilmington, OH 45177-2491


Waybill (Tracking #): 00032676971


Carrier: Dayton Freight-Truck-Standard


The following items have shipped from Midmark Corporation on: 08-DEC-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-0784-00 SERIAL #: DESCRIPTION: M11/M11D RETURN SHIPPING PACK


LINE NO: 2.1 QTY: 50 ITEM: 002-10070-00 SERIAL #: DESCRIPTION: PM KIT FOR M11

🔧 Work Performed
Performed PMs on 4 anesthesia machines, 2 dental units, 1 autoclave, and 1 microscope. Replaced PM Kits as needed.
🔍 Technician Findings
Preventative Maintenance service on all Anesthesia Machines, Autoclaves, Dental Units, and Microscopes to be completed.
⚠️ Problem Description
Semi-Annual Preventative Maintenance Service - Anesthesia,Anesthesia Machine,Autoclave,Dental Delivery Unit,Dental Preventative Maintenance on all Anesthesia Machines, Autoclaves, Dental Units, and Microscopes to be completed. - Cleaning and Disinfection - Ensuring safe physical working condition - Functional Testing - Calibration and Performance Checks - Lubrication and Adjustments - Documentation in alignment with ISO13485 standards 4 Pcs https://www.ebiotrack.com/inspection.php?iid=31087

Timeline

📞
Case Linked Nov 7, 12:03 AM
Case Number: 00541954
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 7, 2:14 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
⚠️ 5.0 business days
📦
▶
2 Parts Requested Nov 14, 5:02 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 7d 2h
⚠️ 5.9 business days
📦
Parts Requested Nov 22, 12:36 AM
Order: 00085734
Status: Closed
🚨 25.0 business days
📅
Status: Ready for Scheduling by Amy Greene Dec 31, 12:49 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 46d 19h
⏳ 2.0 business days
✅
Status: Ready for Release by Rhea Berry Jan 2, 10:31 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 21h
⏳ 2.0 business days
📦
Status: Awaiting Parts by Rhea Berry Jan 5, 11:51 AM
From: Ready for Release
To: Awaiting Parts
Duration in Previous: 3d 1h
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Amy Greene Jan 6, 12:53 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 1d 1h
🔩
4x Parts Added Jan 6, 1:39 PM
Type: Parts, Expenses
Status: Open
Qty: 1, 2
💵
2x Expenses Added Jan 6, 2:18 PM
Type: Expenses, Parts
Status: Open
Qty: 1
✅
Status: Ready for Release by Rhea Berry Jan 7, 9:58 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 21h 4m
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Jan 15, 4:54 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 8d 6h, 0m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-30T16:00:00.000+0000
💵
2x Expenses Added Jan 15, 5:21 PM
Type: Expenses
Status: Open
Qty: 1
🚨 10.8 business days
🔧
Status: Tech On Site by Angel Rios Jan 30, 11:05 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 18h
✔️
Status: Completed by Angel Rios Jan 30, 9:11 PM
From: Tech On Site
To: Completed
Duration in Previous: 10h 6m
💵
6x Expenses Added Jan 31, 4:21 AM
Type: Expenses, Travel
Status: Open
Qty: 1, 105
⏱️
3x Labor Added Jan 31, 4:27 AM
Type: Labor, Travel
Status: Open
Qty: 2.25, 0.5, 3
⏱️
Labor Added Jan 31, 4:42 AM
Type: Labor
Status: Open
Qty: 9.75
⏱️
Labor Added Jan 31, 5:01 AM
Type: Labor
Status: Open
Qty: 2.5
🏁
Status: Closed by Angel Rios Jan 31, 5:34 AM
From: Completed
To: Closed
Duration in Previous: 8h 22m
⏳ 1.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 2, 1:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 7h
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 4:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 3.0 business days
🧾
Invoice Created Feb 8, 11:15 AM
Invoice Number: SM-252986

Bottlenecks

L2 Screening
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Awaiting Parts
Duration: 30.2 business days (threshold: 3.0 business days)
Exceeded by 27.2 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours
Scheduled
Duration: 10.3 business days (threshold: 2.0 business days)
Exceeded by 8.3 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00541954
Closed
📦
Parts Order 00085358
Closed
📦
Parts Order 00085734
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Angel Rios
Scheduled
Jan 30, 11:00 AM
Created
Nov 7, 2:14 PM
Invoice #
SM-252986

Work Details (19)

Name Type Status Qty Amount Date
WL-03054841 Parts Open 1 $324.00 Jan 6, 1:39 PM
WL-03054839 Parts Open 2 $40.50 Jan 6, 1:39 PM
WL-03054840 Parts Open 2 $442.80 Jan 6, 1:39 PM
WL-03054842 Expenses Open 1 $27.14 Jan 6, 1:39 PM
WL-03054918 Expenses Open 1 $12.25 Jan 6, 2:18 PM
WL-03054917 Parts Open 1 $70.04 Jan 6, 2:18 PM
WL-03066912 Expenses Open 1 $0.00 Jan 15, 5:21 PM
WL-03066913 Expenses Open 1 $0.00 Jan 15, 5:21 PM
WL-03086318 Expenses Open 1 $0.00 Jan 31, 4:21 AM
WL-03086317 Travel Open 105 $275.00 Jan 31, 4:21 AM
WL-03086319 Expenses Open 1 $0.00 Jan 31, 4:21 AM
WL-03086320 Expenses Open 1 $0.00 Jan 31, 4:21 AM
WL-03086321 Expenses Open 1 $0.00 Jan 31, 4:21 AM
WL-03086322 Expenses Open 1 $0.00 Jan 31, 4:21 AM
WL-03086323 Labor Open 2.25 $0.00 Jan 31, 4:27 AM
WL-03086324 Labor Open 0.5 $0.00 Jan 31, 4:27 AM
WL-03086325 Travel Open 3 $110.00 Jan 31, 4:27 AM
WL-03086327 Labor Open 9.75 $1,160.25 Jan 31, 4:42 AM
WL-03086328 Labor Open 2.5 $0.00 Jan 31, 5:01 AM

Details