12/5/25 AJinerson - Received email back from POC Charlotte confirming tech visit for Tuesday, 12/30 between 12pm-2pm arrival.
Sent list of tools/equipment and asked for confirmation of POC onsite and arrival instructions.
12/2/25 AJinerson - Sent email to POC Charlotte offering tech visit on Tues. 12/30 with eta between 12pm-2pm.
12/2/25 AJinerson - Called Charlotte Jones at (912) 654-5113 to schedule tech visit. No answer and messaging system asking for "remote access code" with no option for VM.
Scheduling ahead needed: Yes.
Certain day or time: Fridays are best, but any other will be okay also
Confirmed contact information is correct: Yes
Anything additional needed for tech to gain access to the facility: No
11/12/2025 LHill-rec'd email from Charlotte Jones-
Is there a particular day or time that typically works best for your facility? Fridays are best, but any other will be okay also
Would you like the technician to call ahead before arriving? No, I just need to know what date and time of arrival so I can let security know
Is there anything additional needed for our technician to gain access to your facility? No,
See logged email.
11/12/2025 LHill-sent email to Charlotte Jones at cjones10@teamcenturion.com to confirm contact & equipment.
11/10/2025 LHill-sent email to Charlotte Jones at cjones10@teamcenturion.com to confirm contact & equipment.
🔧Work Performed
12/30 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY / CUSTOMER - COMPLETED ANNUAL INSPECTION SERVICE OF 35 DEVICES (ALL PASS) - VERIFIED ALL EQUIPMENT HAD BEEN LOCATED - ARCHIVED OLD / MISSING DEVICES AND ADVISED CUSTOMER OF EQUIPMENT STATUS - RETURNED ALL PASSING DEVICES TO SERVICE
🔍Technician Findings
12/30 DI: ANNUAL INSPECTION SERVICE
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
36 pcs
https://www.ebiotrack.com/inspection.php?iid=31104
📧
Email:RE: EMSAR Service Request - Smith SP - 9676 Hwy 301 North Glennville, GA 30427 - WO-01313727
Completed Dec 5, 2025
From: cjones10@TeamCenturion.com
To: abby.jinerson@emsar.com
Cc: bmitchell@TeamCenturion.com, htillman@TeamCenturion.com
Good morning,
This will work for us, thank you, Lotte
Charlotte Jones, MSN, RN, HSA
Healthcare beyond patient care,
healthcare for humanity.
Smith State Prison
9676 US-301
Glennville, GA 30427
Direct: 912-654-5113
Mobil: 912-682-8152
Email: cjones10@teamcenturion.com
From: Abby Jinerson <abby.jinerson@emsa
📧
Email: EMSAR Service Request - Smith SP - 9676 Hwy 301 North Glennville, GA 30427 - WO-01313727
Completed Dec 2, 2025
To: cjones10@teamcenturion.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Smith SP - 9676 Hwy 301 North Glennville, GA 30427 - WO-01313727
Body:
Good afternoon, Charlotte,
I'm following up to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the Smith SP - 9676 Hwy 301 North Glennville, GA 30427 location.
We currently have our technician available to visit on Tuesday, 12/30 with estimated arrival
📋
Outbound to +19126545113
Completed Dec 2, 2025
12/2/25 AJinerson - Called Charlotte Jones at (912) 654-5113 to schedule tech visit. No answer and messaging system asking for "remote access code" with no option for VM.
📧
Email:RE: EMSAR Request for service at Smith SP
Completed Nov 12, 2025
From: cjones10@TeamCenturion.com
To: laura.hill@emsar.com
Cc: rhea.cook@emsar.com, bmitchell@TeamCenturion.com
Is there a particular day or time that typically works best for your facility? Fridays are best, but any other will be okay alsoWould you like the technician to call ahead before arriving? No, I just need to know what date and time of arrival so I can let security knowIs there anything additional needed for our technician to gain access to your facility? No, Charlotte Jones, MSN, R
📧
Email: Re: EMSAR Request for service at Smith SP
Completed Nov 12, 2025
To: cjones10@teamcenturion.com
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: Re: EMSAR Request for service at Smith SP
Body:
Hi Charlotte Jones,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Centurion of Georgia.
We have a service request open for our annual inspection of the biomed equipment due in December, and I just need to confirm a few quick details to ensure proper scheduling:
Is there a particular day or ti
📧
Email: EMSAR Request for service at Smith SP
Completed Nov 10, 2025
To: cjones10@teamcenturion.com
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Smith SP
Body:
Hi Charlotte Jones,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Centurion of Georgia.
We have a service request open for our annual inspection of the biomed equipment due in December, and I just need to confirm a few quick details to ensure proper scheduling:
Is there a particular day or time t
📅
WO-01313727 - Inspection - Glennville - Smith SP
Dec 30, 2025 12:00pm – 3:30pm
Work Order: WO-01313727
Account: Centurion of Georgia
Customer Case Number:
Location: Smith SP
Address: 9676 Hwy 301 North, Glennville, GA 30427
Manufacturer:
Model #:
Serial #:
Contact Name: Charlotte Jones
Contact Phone: 912-654-5113/mobile 912-682-8152
Contact Email: cjones10@teamcenturion.co
📅
🚗 Travel Time - WO
Dec 30, 2025 11:00am – 12:00pm
Work Order: WO-01313727
Account: Centurion of Georgia
Customer Case Number:
Location: Smith SP
Address: 9676 Hwy 301 North, Glennville, GA 30427
Manufacturer:
Model #:
Serial #:
Contact Name: Charlotte Jones
Contact Phone: 912-654-5113/mobile 912-682-8152
Contact Email: cjones10@teamcenturion.co
Timeline
📞
Case Linked Nov 7, 6:01 AM
Case Number:00541981
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Nov 7, 2:20 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨15.0 business days
👷
▶
2
Technician Assigned Dec 2, 4:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:25d 2h
⏳4.0 business days
📅
▶
2
Dispatch Scheduled Dec 5, 9:08 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From:Assigned
To:Scheduled
Duration in Previous:2d 16h
🚨17.0 business days
🔧
Status: Tech On Site by Dylan IngrahamDec 30, 4:07 PM
From:Scheduled
To:Tech On Site
Duration in Previous:25d 6h
⏱️
▶
2
6x Labor Added Dec 30, 7:06 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Dylan Ingraham
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:3h 1m, 0m
📄
▶
2
Status: Ready to Bill Dec 31, 1:25 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created Dec 31, 7:12 PM
Invoice Number:SM-250238
Bottlenecks
Ready for Scheduling
Duration: 14.6 business days (threshold: 1.0 business days)
Exceeded by 13.6 business days
Assigned
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)