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WO-01313765 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NYS DHSES Stockpiles — 2 Van Buren Blvd Bldg 10 Bay 3, Guilderland Center NY, 12085

Nov 7, 2025 → Dec 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (259 biz days early)
Active: 24 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 7 → Nov 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 1 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Dec 9, 2025
18 business days (counted)
Running total: 19 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 9 → Dec 16, 2025
5 business days (counted)
Running total: 24 of ? biz days used
Created: Nov 7, 2025 Completed: Dec 16, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 11 Scheduled ▶ Running 1 1
Nov 11 → Nov 11 Entered ▶ Running 0 1
Nov 11 → Dec 9 Ready for Scheduling ▶ Running 18 19
Dec 9 → Dec 16 Scheduled ▶ Running 5 24
Dispatch 0.3d
Coordinators 24.6d
Field Work 0.0d
Billing 9.2d
✓ SLA Met
Dispatch
0.3 days
Coordinators
24.6 days
Over SLA
Field Work
0.0 days
Billing
9.2 days
Created: Nov 7, 2025 Due: Dec 31, 2026 Completed: Dec 16, 2025 (380 days early)
📅
23.8 days Total Age
⏱️
18.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
31.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Dec 8, 2025
Visit 2 Dec 9, 2025
Visit 3 Dec 10, 2025
Visit 4 Dec 11, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542188
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313765 (current) Invoiced
FCO • Horace Barnes
Created: Nov 7, 2025 • Closed: Dec 15, 2025
Completed with significant delays
Invoiced • 117 days old
🚨
Primary Delay 18.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 31.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Scheduled
6.6d / 2.0d SLA
Ready for Scheduling
18.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
12.9d / 1.0d SLA
Invoiced
8.0d
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
1.2d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12.29.25 Ycampos - Placing WO in WOC, Doug Pearce to update hotel details for billing.

12.22.2025 TAmburgey - Per Doug. Submitting a request to Yecenia so this zero dollar invoice can be reopend and edited for possible submission to the client.

12/09/2025 RArnold - Dispatching to Horace

🔧 Work Performed
EV300 Training
🔍 Technician Findings
EV300 Training
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Nov 7, 3:23 PM
Case Number: 00542188
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 7, 3:44 PM
Work Order: WO-01313765
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 7, 5:53 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-11T06:00:00.000+0000, 2025-11-11T00:00:00.000+0000, 2025-11-11T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 2h 9m
⏳ 1.8 business days
🆕
Status: Entered by Brandi Rodriguez Nov 11, 1:06 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 3d 19h, 0m
🚨 18.0 business days
👷
▶
3 Technician Assigned Dec 9, 9:20 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-09T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 27d 20h
⚠️ 5.0 business days
⏱️
14x Labor Added Dec 15, 10:18 PM
Type: Labor, Expenses
Status: Open
Qty: 1, 8, 6.5, 2
✔️
▶
2 Status: Completed Dec 15, 10:27 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Horace Barnes
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.2 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 17, 8:32 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 10h, 0m
⚠️ 8.0 business days
💵
▶
2 Status: Billing Review Dec 29, 5:29 PM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Yecenia Campos
From: Billing Review
To: WO Correction Needed
Duration in Previous: 1m
🏁
Status: Closed by Douglas Pearce Dec 30, 11:46 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 18h 15m
🚨 11.0 business days
📄
▶
2 Status: Ready to Bill Jan 14, 8:45 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251130

Bottlenecks

Ready for Scheduling
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 10.9 business days (threshold: 1.0 business days)
Exceeded by 9.9 business days

🔗 Related Artifacts

📞
Case 00542188
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Horace Barnes
Scheduled
Dec 9, 8:00 AM
Created
Nov 7, 3:44 PM
Invoice #
SM-251130

Work Details (14)

Name Type Status Qty Amount Date
WL-03038734 Labor Open 1 $0.00 Dec 15, 10:18 PM
WL-03038735 Labor Open 8 $0.00 Dec 15, 10:18 PM
WL-03038736 Labor Open 6.5 $0.00 Dec 15, 10:18 PM
WL-03038737 Labor Open 2 $0.00 Dec 15, 10:18 PM
WL-03038738 Expenses Open 1 $0.00 Dec 15, 10:18 PM
WL-03038739 Expenses Open 1 $0.00 Dec 15, 10:18 PM
WL-03038740 Expenses Open 1 $0.00 Dec 15, 10:18 PM
WL-03038741 Expenses Open 1 $0.00 Dec 15, 10:18 PM
WL-03038742 Expenses Open 1 $0.00 Dec 15, 10:18 PM
WL-03038743 Expenses Open 1 $0.00 Dec 15, 10:18 PM
WL-03038744 Expenses Open 1 $0.00 Dec 15, 10:18 PM
WL-03038745 Expenses Open 1 $0.00 Dec 15, 10:18 PM
WL-03038746 Expenses Open 1 $0.00 Dec 15, 10:18 PM
WL-03038747 Expenses Open 1 $0.00 Dec 15, 10:18 PM

Details