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WO-01313768 ↗ ServiceMax

MIAMI BEACH FIRE DEPARTMENT • Evaluation • P7

📍 Miami Beach Fire Department — 2300 Pine Tree Drive, Miami Beach FL, 33140

Nov 7, 2025 → Nov 10, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Nov 19, 2025
✓ SLA Met (6 biz days early)
Active: 1 biz days
Budget: 7 biz days
🕐 Clock stopped: Invoiced (Nov 10, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 7 → Nov 10, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
Created: Nov 7, 2025 Invoiced: Nov 10, 2025
Business Days Used 1 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0 / 7
Nov 7 → Nov 7 Ready for Scheduling ▶ Running 0 0 / 7
Nov 7 → Nov 7 Assigned ▶ Running 0 0 / 7
Nov 7 → Nov 10 Scheduled ▶ Running 1 1 / 7
Nov 10 → Nov 10 Tech On Site ▶ Running 0 1 / 7
Dispatch 0.0d
Coordinators 1.4d
Field Work 0.6d
Billing 6.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.4 days
Field Work
0.6 days
Billing
6.0 days
Over SLA
Created: Nov 7, 2025 Due: Nov 18, 2025 Completed: Nov 10, 2025 (8 days early)
📅
1.4 days Total Age
⏱️
6.0d in Invoice Pending Longest Stage
🔄
10 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542056
Miami Beach FD ASAP!
Closed
Q-00030997 Problem- stretcher goes up a down intermediate. NOTE- Tech has all parts needed for repair. Customer is waiting on quote. Technician to evaluate the cot to determine what parts are needed. We will need to Requote once parts are determined if needed.
Priority
High
Origin
Email
Reason
New Case
Contact
David Sola
Owner
Jessica Sells
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313768 (current) Invoiced
Evaluation • Ray Andreu
Created: Nov 7, 2025 • Closed: Nov 10, 2025
Completed with minor delays
Invoiced • 117 days old
🚨
Primary Delay 6.0 days stuck in "Invoice Pending"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.3d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
6.0d / 2.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/7/25 AJinerson - Received message from FSE that he scheduled this with customer on Monday, 11/10 with arrival of 10AM.

🔧 Work Performed
Inspect found cot head section lower then the foot, cot needing calibrating height and low settings. Service repair, reset and calibrate, tighten, cycle test, clean return to service.
🔍 Technician Findings
Inspect found cot head section lower then the foot, cot needing calibrating height and low settings.
⚠️ Problem Description
Q-00030997 Problem- stretcher goes up a down intermediate. NOTE- Tech has all parts needed for repair. Customer is waiting on quote. Technician to evaluate the cot to determine what parts are needed. We will need to Requote once parts are determined if needed.
📄 Description
Ferno iNX Powered Cot

Timeline

📞
Case Linked Nov 7, 10:37 AM
Case Number: 00542056
Subject: Miami Beach FD ASAP!
Status: Closed
📋
▶
2 Work Order Created Nov 7, 3:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Status: Assigned Nov 7, 4:47 PM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Ray Andreu
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-10T15:00:00.000+0000
⏳ 1.9 business days
🔧
Status: Tech On Site by Ramon Andreu Nov 10, 10:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 18h
⏱️
5x Labor Added Nov 10, 3:23 PM
Type: Labor, Travel
Status: Open
Qty: 1.0833333333333, 1.5, 1.25
✔️
Status: Completed by Ramon Andreu Nov 10, 3:32 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 35m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Nov 13, 8:53 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 0m
⚠️ 6.0 business days
💵
▶
3 Status: Billing Review Nov 20, 4:49 PM
Status: Billing Review → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Billing Review
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Nov 21, 12:34 PM
Invoice Number: SM-246375

Bottlenecks

Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Invoice Pending
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00542056
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
ERLA - PROD
Technician
Ray Andreu
Scheduled
Nov 10, 10:00 AM
Created
Nov 7, 3:54 PM
Invoice #
SM-246375

Work Details (5)

Name Type Status Qty Amount Date
WL-03002302 Labor Open 1.0833333333333 $162.50 Nov 10, 3:23 PM
WL-03002303 Labor Open 1.5 $195.00 Nov 10, 3:23 PM
WL-03002304 Labor Open 1.25 $162.50 Nov 10, 3:23 PM
WL-03002305 Travel Open 25 $35.00 Nov 10, 3:23 PM
WL-03002306 Travel Open 25 $0.00 Nov 10, 3:23 PM

Details