Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313769 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Nov 7, 2025 → Nov 20, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (275 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Nov 20, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Nov 7 → Nov 20, 2025
8 business days (counted)
Running total: 8 of ? biz days used
Created: Nov 7, 2025 Completed: Nov 20, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 20 Scheduled ▶ Running 8 8
Dispatch 0.2d
Coordinators 8.2d
✓ SLA Met
Dispatch
0.2 days
Coordinators
8.2 days
Over SLA
Created: Nov 7, 2025 Due: Dec 31, 2026 Completed: Nov 20, 2025 (406 days early)
📅
8.4 days Total Age
⏱️
8.2d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
6.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542202
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313769 (current) Invoiced
FCO • Bryan Rodriguez
Created: Nov 7, 2025 • Closed: Nov 20, 2025
Completed with minor delays
Invoiced • 117 days old
🚨
Primary Delay 8.2 days stuck in "Scheduled"
⏱️
Total Delay 6.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
8.2d / 2.0d SLA
Closed
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
RETURNING FCO69 LABELS
🔧 Work Performed
N/A
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Nov 7, 3:46 PM
Case Number: 00542202
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 7, 3:54 PM
Work Order: WO-01313769
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 7, 5:12 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-14T06:00:00.000+0000, 2025-11-14T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 1h 18m
⏳ 4.8 business days
📅
Dispatch Scheduled by Brandi Rodriguez Nov 14, 5:40 PM
Scheduled For: 2025-11-15T00:00:00.000+0000
⏳ 1.8 business days
📅
Dispatch Scheduled by Brandi Rodriguez Nov 17, 12:43 PM
Scheduled For: 2025-11-14T14:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 Labor Added Nov 20, 3:48 PM
Labor Added → Status: Completed
✔️
Status: Completed by Bryan Rodriguez
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12d 22h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Nov 21, 9:03 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 17h 11m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:39 PM
Invoice Number: SM-247323

Bottlenecks

Scheduled
Duration: 8.2 business days (threshold: 2.0 business days)
Exceeded by 6.2 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00542202
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bryan Rodriguez
Scheduled
Nov 14, 9:00 AM
Created
Nov 7, 3:54 PM
Invoice #
SM-247323

Work Details (1)

Name Type Status Qty Amount Date
WL-03015063 Labor Open 0.25 $0.00 Nov 20, 3:48 PM

Details