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WO-01313821 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Aloha Dog & Cat Hospital — 17335 SW Tualatin Valley Hwy,, Aloha OR, 97003-4557

Nov 10, 2025 → Nov 13, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 17, 2025
✓ SLA Met (2 biz days early)
Active: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 13, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸0d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Nov 10 → Nov 11, 2025
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 12, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 13, 2025
1 business day (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 2 of 4 biz days used
Created: Nov 10, 2025 Completed: Nov 13, 2025
Business Days Used 2 / 4
0 4d budget
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0 / 4
Nov 10 → Nov 10 Ready for Scheduling ▶ Running 0 0 / 4
Nov 10 → Nov 10 Assigned ▶ Running 0 0 / 4
Nov 10 → Nov 11 Awaiting Parts - Customer ⏸ Paused 0 —
Nov 11 → Nov 11 Scheduled ▶ Running 0 0 / 4
Nov 11 → Nov 12 Ready for Scheduling ▶ Running 1 1 / 4
Nov 12 → Nov 13 Scheduled ▶ Running 1 2 / 4
Nov 13 → Nov 13 Tech On Site ▶ Running 0 2 / 4
Dispatch 0.0d
Material Management 1.0d
Coordinators 2.2d
Field Work 1.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
1.0 days
Coordinators
2.2 days
Field Work
1.3 days
Over SLA
Billing
0.0 days
Created: Nov 10, 2025 Due: Nov 14, 2025 Completed: Nov 14, 2025 (on time)
📅
3.5 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
2.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542136
Midmark Service Request Dispatch Authorization - WO-00125126
Closed
Zone 1 WD HS drill issue. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 737518 002-11057-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kelsey Bogden
Owner
Jessica Sells
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313821 (current) Invoiced
Repair • Jason Morris
Created: Nov 10, 2025 • Closed: Nov 13, 2025
Completed with minor delays
Invoiced • 114 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.1d / 1.0d SLA
Awaiting Parts - Customer
1.0d
Scheduled
1.1d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
1.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17/2025jsells

Ship To Name: Aloha Dog & Cat Hospital Ship To Address: 17335 SW Tualatin Valley Hwy Ship To City/State: Aloha, OR 97003-4557 Waybill (Tracking #): 1ZE444250171068476 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 14-NOV-2025 LINE NO: 1.1 QTY: 8 ITEM: 117480 SERIAL #: DESCRIPTION: CLAMP, SLEEVE LINE NO: 2.1 QTY: 8 ITEM: 117479 SERIAL #: DESCRIPTION: UNI-CLAMP, 1/8 OD TUBE K


11-12 Mburris called site and set appt with POC

11/12/2025 SRobinson- Customer advised they have received the parts. Case 00543351.

11/11/2025jsells

Ship To Name: Aloha Dog & Cat Hospital Ship To Address: 17335 SW Tualatin Valley Hwy Ship To City/State: Aloha, OR 97003-4557 Waybill (Tracking #): 1ZE444250172108082 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 11-NOV-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-11057-00 SERIAL #: DESCRIPTION: KIT, HPC HOLDER WITH SLOT


11/11/2025 JRolston - Per UPS, ETA on wb 1ZE444250370532702 is Friday, 11/14. Updated work order accordingly.

🔧 Work Performed
Replaced the high speed holder. Re-attached the loose line. Tightened down the water valve knobs. Tested and verified working properly.
🔍 Technician Findings
High speed not turning off when in holder, air leaking from a loose line.
⚠️ Problem Description
Zone 1 WD HS drill issue. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 737518 002-11057-00 1.00000
📄 Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)

Timeline

📞
Case Linked Nov 7, 1:31 PM
Case Number: 00542136
Subject: Midmark Service Request Dispatch Authorization - WO-00125126
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Nov 10, 9:13 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 10, 10:11 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 58m, 0m
⏳ 1.0 business days
🗓️
▶
2 Status: Scheduled Nov 11, 11:21 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by John Rolston
Scheduled For: 2025-11-20T16:21:00.000+0000
⏳ 1.0 business days
🗓️
▶
2 Status: Scheduled Nov 12, 6:02 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-13T17:00:00.000+0000
🔧
Status: Tech On Site by Jason Morris Nov 13, 1:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 18h 57m
⏱️
▶
2 4x Labor Added Nov 13, 2:30 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Jason Morris
From: Tech On Site
To: Completed
Duration in Previous: 1h 33m
⏱️
▶
2 Labor Added Nov 13, 11:09 PM
Labor Added → Status: Closed
🏁
Status: Closed by Jason Morris
From: Completed
To: Closed
Duration in Previous: 8h 35m
⏳ 3.1 business days
📄
▶
2 Status: Ready to Bill Nov 18, 2:05 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 2.0 business days
🧾
Invoice Created Nov 19, 9:14 PM
Invoice Number: SM-246876

Bottlenecks

Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00542136
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Jason Morris
Scheduled
Nov 13, 12:00 PM
Created
Nov 10, 9:13 AM
Invoice #
SM-246876

Work Details (5)

Name Type Status Qty Amount Date
WL-03006285 Labor Open 1.5 $0.00 Nov 13, 2:30 PM
WL-03006286 Labor Open 1.5 $165.00 Nov 13, 2:30 PM
WL-03006287 Travel Open 42 $110.00 Nov 13, 2:30 PM
WL-03006288 Travel Open 42 $0.00 Nov 13, 2:30 PM
WL-03007018 Labor Open 2 $0.00 Nov 13, 11:09 PM

Details