Q-00031017
Please see the SN in the above pic. Perry County Ambulance Service has a Stryker Power Load that needs a new part. The actuation cam has broke and will need replaced.
Please create the WO and assign as soon as possible.
Part needed
QTY 1 PN 6390-001-329
11/25/2025 CRamen Logged email to confirming schedule for Wednesday 11/26/2025 with tech arrival between 10-11am.
11/25/2025 CRamen Logged email to schedule for Wednesday 11/26/2025 with tech arrival between 10-11am.
11/24/2025 CRamen left a vm for a returned call to schedule for Wednesday 11/26/2025 with tech arrival between 10-11am.
11/24/2025 CRamen parts delivered 11/19
11/18/25 RCook- Due date updated based on parts.
11/17/2025 CRamen Not shipped yet. Requested due date updated
11/14/2025 CRamen was just moved from AP to RFS. Assigned to SRoberts as parts are picked and will schedule once tracking eta is listed,
🔧Work Performed
replaced actuation cam; repaired bent spring; replaced broken PR wing cover. repairs complete; unit returned to service
🔍Technician Findings
actuation cam broke; cam spring bent and laying on trolley frame; PR wing broke
⚠️Problem Description
Q-00031017
Please see the SN in the above pic. Perry County Ambulance Service has a Stryker Power Load that needs a new part. The actuation cam has broke and will need replaced.
Please create the WO and assign as soon as possible.
Part needed
QTY 1 PN 6390-001-329 https://www.ebiotrack.com/workorder.php?wo=69583
📄Description
Stryker 6390 Power-LOAD Fastener System
📧
Email:Re: EMSAR Request for service at Perry County Ambulance Authority (KY) - EMS (Email to schedule service)
Completed Nov 25, 2025
From: daniel@pcaaems.com
To: cramen@emsar.com
Yes this works for us..
Thank you
Daniel K. Campbell NRP Assistant Director Perry County Ambulance Authority Inc 22 Terrace View Dr Hazard, KY 41701606-439-4776Confidentiality Notice: The information contained in this communication, including all attachments, is legally protected information, confidential or proprietary information, or a trade secret intended solely for the use of the intended recipient. The information may also be subj
📧
Email: EMSAR Request for service at Perry County Ambulance Authority (KY) - EMS (Email to schedule service)
Completed Nov 25, 2025
To: daniel@pcaaems.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Perry County Ambulance Authority (KY) - EMS (Email to schedule service)
Body:
Hi Daniel Campbell,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Stryker 6390 Power Load Repair : Q-00031017
Please see the SN in the above pic. Perry County Ambulance Service has a Stryker Power Load that needs a new part. The actuation cam has broke and will need re
📋
Outbound to +16064394776
Completed Nov 24, 2025
11/24/2025 CRamen left a vm for a returned call to schedule for Wednesday 11/26/2025 with tech arrival between 10-11am.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 10, 2025
To: daniel@pcaaems.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01314320Location: Perry County Ambulance Authority (KY) - EMSAddress: 22 Terrace View Dr. Hazard, KY 41701Device: 6390 Power-LOAD 160340354Problem Description: Q-00031017
Please see the SN i
Nov 18, 2025 4:31pm
@Charles Ramen - the part order did not have the FSE trunk stock location updated to it. I am doing that and will ship it today.
📅
WO-01314320 - Repair - 6390 Power-LOAD - Hazard - Perry County Ambulance Authority (KY) - EMS
Nov 26, 2025 10:00am – 11:00am
Work Order: WO-01314320
Account: PERRY COUNTY AMBULANCE AUTHORITY (KY)
Customer Case Number:
Location: Perry County Ambulance Authority (KY) - EMS
Address: 22 Terrace View Dr., Hazard, KY 41701
Manufacturer: Stryker Medical EMS
Model #: 6390 Power-LOAD
Serial #: 160340354
Contact Name: Dani
Timeline
📞
Case Linked Nov 7, 11:03 AM
Case Number:00542068
Subject:location not in EBT quote approved
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Nov 10, 11:30 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Nov 10, 12:30 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1h 0m
⏳4.0 business days
📅
Status: Ready for Scheduling by Sean WeaverNov 14, 1:05 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:4d 0h
👷
▶
2
Technician Assigned Nov 14, 5:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:4h 32m
⏳2.8 business days
🔩
2x Parts Added Nov 18, 4:33 PM
Type:Parts, Expenses
Status:Open
Qty:1
⚠️5.9 business days
📅
▶
2
Dispatch Scheduled Nov 25, 9:42 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From:Assigned
To:Scheduled
Duration in Previous:10d 16h
⏳2.0 business days
🔧
Status: Tech On Site by Scott RobertsNov 26, 11:20 AM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 1h
🔩
▶
2
7x Parts Added Nov 26, 5:12 PM
7x Parts Added → Status: Completed
✔️
Status: Completed by Scott Roberts
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:5h 54m, 0m
⏳2.8 business days
📄
▶
2
Status: Ready to Bill Dec 2, 10:08 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🚨23.0 business days
🧾
Invoice Created Jan 5, 11:15 AM
Invoice Number:SM-247934
Bottlenecks
Awaiting Parts
Duration: 3.8 business days (threshold: 3.0 business days)
Exceeded by 6.5 business hours
Assigned
Duration: 7.2 business days (threshold: 4.0 business hours)
Exceeded by 6.7 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)