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← WO Overview

WO-01314342 ↗ ServiceMax

MIDMARK • Delivery • PC

📍 Butler PA VA — 353 North Duffy Road, Butler PA, 16001

Nov 10, 2025 → Nov 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 18, 2025
✗ SLA Missed (1 biz days late)
Active: 6 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 19, 2025
6 business days (counted)
Running total: 6 of ? biz days used
Created: Nov 10, 2025 Completed: Nov 19, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Nov 10 Ready for Scheduling ▶ Running 0 0
Nov 10 → Nov 10 Assigned ▶ Running 0 0
Nov 10 → Nov 19 Scheduled ▶ Running 6 6
Dispatch 0.0d
Coordinators 6.0d
Billing 2.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.0 days
Over SLA
Billing
2.2 days
Created: Nov 10, 2025 Due: Nov 18, 2025 Completed: Nov 19, 2025 (on time)
📅
6.0 days Total Age
⏱️
5.6d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
8.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542231
Dispatch Request for Midmark Delivery: Butler VA-MDS-8671760-8672750-8671792
Closed
Please see the following technician request details for Midmark delivery. Request Type: Medical Equipment Delivery Date of Delivery: 11/18/2025 Delivery Time: 0900 Time Technician needs to arrive at location: 0830 Estimated Time on Site (hours): 2 Product: (2) 647-002, (2) 002-10129-870, (2) 9A365002 EMSAR Technician Expectations: 1. Review all of the attached documents in detail 2. Call the Midmark contact (created the dispatch) with any questions 3. Call the customer POC 48 hours ahead of time to confirm date/time 4. Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known 5. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery 6. Supervise the delivery 7. Fill our Serial Number Tracking file and provide back to the customer 8. Fill out the Proof of Delivery (POD), get the driver and customer signatures 9. Fill out the Medical Delivery Observation Form 10. Email POD and Observation form to MDSLogistics@midmark.com<mailto:MDSLogistics@midmark.com>
Priority
Standard
Origin
Email
Reason
New Case
Contact
Keith Wellman
Owner
Jessica Sells
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01314342 (current) Invoiced
Delivery • Brandon Green
Created: Nov 10, 2025 • Closed: Nov 18, 2025
Completed with minor delays
Invoiced • 114 days old
🚨
Primary Delay 5.6 days stuck in "Scheduled"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
5.6d / 2.0d SLA
Closed
7.3d / 1.0d SLA
WO Correction Needed
2.2d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/1 NSuarez Serial # file needs to be filled out.

11/25/25 NSuarez SN # needs to be filled out and POD will be provided please fill out once attached.

11/18/2025 BG unable to get POD signed it was not attached to WO or midmark dekivery service expectations


11/10/2025 CRamen attempted to call several times with Busy signal. Assigned and scheduled BGreen


11/10 MOwens sent chatter to CRamen asking if Brandon can take this one.

🔧 Work Performed
installation completed extra time needed to replace castor holders and install castors
🔍 Technician Findings
installation
⚠️ Problem Description
Please see the following technician request details for Midmark delivery. Request Type: Medical Equipment Delivery Date of Delivery: 11/18/2025 Delivery Time: 0900 Time Technician needs to arrive at location: 0830 Estimated Time on Site (hours): 2 Product: (2) 647-002, (2) 002-10129-870, (2) 9A365002 EMSAR Technician Expectations: 1. Review all of the attached documents in detail 2. Call the Midmark contact (created the dispatch) with any questions 3. Call the customer POC 48 hours ahead of time to confirm date/time 4. Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known 5. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery 6. Supervise the delivery 7. Fill our Serial Number Tracking file and provide back to the customer 8. Fill out the Proof of Delivery (POD), get the driver and customer signatures 9. Fill out the Medical Delivery Observation Form 10. Email POD and Observation form to MDSLogistics@midmark.com
📄 Description
Midmark 647 (Series) Barrier-Free® Podiatry Procedures Chair

Timeline

📞
Case Linked Nov 7, 5:26 PM
Case Number: 00542231
Subject: Dispatch Request for Midmark Delivery: Butler VA-MDS-8671760-8672750-8671792
Status: Closed
⏳ 1.8 business days
📋
▶
2 Work Order Created Nov 10, 12:11 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 10, 2:58 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 45m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-18T13:30:00.000+0000
⚠️ 6.0 business days
⏱️
▶
2 3x Labor Added Nov 18, 8:05 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Brandon Green
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 5h, 0m
⚠️ 5.5 business days
✏️
Status: WO Correction Needed by Nancy Suarez Nov 25, 11:10 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 6d 15h
⏳ 2.0 business days
🏁
Status: Closed by Brandon Green Nov 26, 6:54 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 7h
⏳ 1.6 business days
✏️
Status: WO Correction Needed by Nancy Suarez Dec 1, 2:52 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 19h
🏁
Status: Closed by Brandon Green Dec 1, 4:35 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 43m
📄
▶
3 Status: Ready to Bill Dec 2, 11:35 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-247960
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00542231
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Delivery
Branch
N/A
Technician
Brandon Green
Scheduled
Nov 18, 8:30 AM
Created
Nov 10, 12:11 PM
Invoice #
SM-247960

Work Details (3)

Name Type Status Qty Amount Date
WL-03012119 Labor Open 1 $0.00 Nov 18, 8:05 PM
WL-03012120 Labor Open 4.25 $467.50 Nov 18, 8:05 PM
WL-03012121 Travel Open 50 $110.00 Nov 18, 8:05 PM

Details