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WO-01314348 ↗ ServiceMax

HIGI LLC • Repair • P4

📍 Sam's Club #6435 — 1401 Skyland Boulevard East, Tuscaloosa AL, 35405

Nov 10, 2025 → Nov 10, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 17, 2025
✓ SLA Met (4 biz days early)
Active: 0 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
SLA Target
0d
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: L2 Screening
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Nov 10, 2025 Completed: Nov 10, 2025
Business Days Used 0 / 4
0 4d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0 / 4
Nov 10 → Nov 10 L2 Screening ▶ Running 0 0 / 4
Nov 10 → Nov 10 Assigned ▶ Running 0 0 / 4
Dispatch 0.1d
Coordinators 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.1 days
Coordinators
0.0 days
Billing
0.3 days
Created: Nov 10, 2025 Due: Nov 13, 2025 Completed: Nov 10, 2025 (3 days early)
📅
0.1 days Total Age
⏱️
0.3d in Closed Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542233
Higi Machine Sam's Club 6435 Tuscaloosa
Closed
cuff never inflates. Use this password to access the kiosk: Y42NPJT9 If swapping out a PC, you would use: miker0me0g0lfech0 There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
Jessica Sells
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01314348 (current) Invoiced
Repair • Emmanuel Morales
Created: Nov 10, 2025 • Closed: Nov 10, 2025
Completed on schedule
Invoiced • 114 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.3d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/10/2025jsells

spoke with Lucas, cuff not inflating, LED working , no key, called the store and no issue with cuff inflating




🔧 Work Performed
No issue to resolve
🔍 Technician Findings
No issue to resolve
⚠️ Problem Description
Use this password to access the kiosk: Y42NPJT9 If swapping out a PC, you would use: miker0me0g0lfech0 There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📞
Case Linked Nov 7, 5:37 PM
Case Number: 00542233
Subject: Higi Machine Sam's Club 6435 Tuscaloosa
Status: Closed
⏳ 1.8 business days
📋
Work Order Created Nov 10, 12:39 PM
Work Order: WO-01314348
Type: Repair
Priority: P4
🔍
Status: L2 Screening by Jessica Sells Nov 10, 12:45 PM
From: Entered
To: L2 Screening
Duration in Previous: 6m
👷
▶
3 Technician Assigned Nov 10, 1:38 PM
Technician Assigned → Status: Assigned → Status: Completed
👷
Status: Assigned by Emmanuel Morales
From: L2 Screening
To: Assigned
Duration in Previous: 52m
✔️
Status: Completed by Emmanuel Morales
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Nov 10, 4:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2h 47m
📨
▶
2 Status: Invoice Pending Nov 11, 11:23 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-246183

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00542233
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Emmanuel Morales
Scheduled
N/A
Created
Nov 10, 12:39 PM
Invoice #
SM-246183

Details