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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314353 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Aqua Clinic — 424 E Palmetto Park Rd,, Boca Raton FL, 33432-5018

Nov 10, 2025 → Nov 10, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 17, 2025
✓ SLA Met (4 biz days early)
Active: 0 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Tech On Site
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Nov 10, 2025 Completed: Nov 10, 2025
Business Days Used 0 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0 / 4
Nov 10 → Nov 10 Ready for Scheduling ▶ Running 0 0 / 4
Nov 10 → Nov 10 Assigned ▶ Running 0 0 / 4
Nov 10 → Nov 10 Scheduled ▶ Running 0 0 / 4
Nov 10 → Nov 10 Tech On Site ▶ Running 0 0 / 4
Dispatch 0.0d
Coordinators 0.4d
Field Work 0.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Field Work
0.4 days
Billing
0.0 days
Created: Nov 10, 2025 Due: Nov 19, 2025 Completed: Nov 11, 2025 (8 days early)
📅
0.7 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
7 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542459
Midmark Service Request Dispatch Authorization - WO-00125568
Closed
Zone 1 WD/High Temp Error Can schedule with Carolina if Alex is unavailable. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alex Salas
Owner
Jessica Sells
Created
Nov 10, 2025
Work Orders from this Case (1)
WO-01314353 (current) Invoiced
Repair • Robert Rivera
Created: Nov 10, 2025 • Closed: Nov 10, 2025
Completed on schedule
Invoiced • 114 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.3d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/12/2025 SRobinson- Order No: 737832


Customer PO No: SR1489962


Customer: Midmark No Charge


Service Request NO: 1489962  


Ship To Name: Aqua Clinic


Ship To Address: 424 E Palmetto Park Rd    


Ship To City/State: Boca Raton, FL 33432-5018


Waybill (Tracking #): 1ZE444250170347907


Carrier: UPS-Air-Next Day Air


The following items have shipped from Midmark Corporation on: 12-NOV-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-10880-00 SERIAL #: DESCRIPTION: M11-05X DOOR & DAM GASKET KIT


11/10/25 AJinerson - Called POC Alex to schedule tech visit. Site needs ASAP, offering today, 11/10 with eta around 4PM EST.

Alex confirmed scheduling for today, 11/10 with eta around 4PM. 

Alex will be onsite POC. 

🔧 Work Performed
Troubleshoot multiple errors and possible cause
🔍 Technician Findings
New M11 sterilizer 3 months old
⚠️ Problem Description
Zone 1 WD/High Temp Error Can schedule with Carolina if Alex is unavailable. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Nov 10, 11:26 AM
Case Number: 00542459
Subject: Midmark Service Request Dispatch Authorization - WO-00125568
Status: Closed
📋
▶
2 Work Order Created Nov 10, 1:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
3 Technician Assigned Nov 10, 1:15 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 8m, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-10T21:00:00.000+0000
🔧
Status: Tech On Site by Rob Rivera Nov 10, 4:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 44m
✔️
Status: Completed by Rob Rivera Nov 10, 6:25 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 25m
🚗
5x Travel Added Nov 10, 9:10 PM
Type: Travel, Labor
Status: Open
Qty: 19, 14, 2.5, 0.5
🏁
Status: Closed by Rob Rivera Nov 10, 9:29 PM
From: Completed
To: Closed
Duration in Previous: 3h 4m
⏳ 1.3 business days
📄
▶
2 Status: Ready to Bill Nov 12, 4:57 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.9 business days
🧾
Invoice Created Nov 17, 9:07 AM
Invoice Number: SM-246371

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00542459
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Robert Rivera
Scheduled
Nov 10, 4:00 PM
Created
Nov 10, 1:04 PM
Invoice #
SM-246371

Work Details (5)

Name Type Status Qty Amount Date
WL-03002754 Travel Open 19 $0.00 Nov 10, 9:10 PM
WL-03002755 Travel Open 14 $110.00 Nov 10, 9:10 PM
WL-03002756 Labor Open 2.5 $275.00 Nov 10, 9:10 PM
WL-03002757 Labor Open 0.5 $0.00 Nov 10, 9:10 PM
WL-03002758 Labor Open 1 $0.00 Nov 10, 9:10 PM

Details