***Location does not have key. Please order key and give to pharmacy after service is complete***
Per Andre,
Device was givig inaccurate readings but now is not wanting to power on. Was rebooted and still not wanting to turn on. Device does look like it is getting power.
Use this password to access the kiosk: LXWAH7M!
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
11/12/25 AJinerson - Confirmed w/ tech SUP to schedule for EMSAR tech to cover on 11/17 w/ parts needing to ship out and tech will be traveling out of area covering Kiosk PMs thru 11/14.
11/12/25 AJinerson - Message to tech SUP on how to proceed w/ WO since it's due tomorrow, 11/13 and local tech is out of the area covering other Kiosk work thru Friday, 11/14.
Even if tech was available to cover tomorrow, we aren't guaranteed parts would be delivered in time with the short notice.
🔧Work Performed
Trouble-shoot
No power at the outlet
Need follow up to inform management the cause of No power at kiosk is site related
🔍Technician Findings
No problem Found with Kiosk
while in store work/construction the outlet was turned off
⚠️Problem Description
Tech will be shipped replacement PC, fuses, main 12Volt DC power supply, main power cord, and power strip for this repair.
Tech must have multimeter on site for repair.
Replace applicable parts.
Tech will contact Level 2 before starting to receive direction on steps to perform and parts to test/replace.
***Location does not have key. Please order key and give to pharmacy after service is complete***
Per Andre,
Device was givig inaccurate readings but now is not wanting to power on. Was rebooted and still not wanting to turn on. Device does look like it is getting power.
Use this password to access the kiosk: LXWAH7M!
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
📋
Inbound from +19544332710
Completed Nov 10, 2025
***Location does not have key. Please order key and give to pharmacy after service is complete***
Per Andre,
Device was givig inaccurate readings but now is not wanting to power on. Was rebooted and still not wanting to turn on. Device does look like it is getting power.
📅
WO-01314359 - Repair - ZT2776-WIFI (Storm) - Cooper City - Publix 820
Nov 17, 2025 7:00pm – 8:00pm
Work Order: WO-01314359
Account: HIGI LLC
Customer Case Number:
Location: Publix 820
Address: 9359 Sheridan Street, Cooper City, FL 33024
Manufacturer: Higi
Model #: ZT2776-WIFI (Storm)
Serial #: CSA-2014102923
Contact Name:
Contact Phone:
Contact Email:
Due Date: 11/13/2025
Scheduled Date/Time: