Detailed work order timeline, KPIs, and analysis
Conviva Care Solutions (Humana) • Inspection • PSM
📍 CC Hanley Acc — 6726 A & B Hanley Rd., Tampa FL, 33634
Nov 10, 2025 → Jan 26, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 10 → Nov 10 | Created | ▶ Running | 0 | 0 |
| Nov 10 → Dec 16 | Ready for Scheduling | ▶ Running | 23 | 23 |
| Dec 16 → Dec 30 | On Hold | ▶ Running | 9 | 32 |
| Dec 30 → Dec 30 | Ready for Scheduling | ▶ Running | 0 | 32 |
| Dec 30 → Dec 30 | Assigned | ▶ Running | 0 | 32 |
| Dec 30 → Jan 26 | Scheduled | ▶ Running | 17 | 49 |
| Jan 26 → Jan 26 | Tech On Site | ▶ Running | 0 | 49 |
1/21/26 AJinerson - Called Janpaul to let her know that arrival time will need to be pushed back closer to between 12pm-2pm for Mon. 1/26. No answer and VM not set up yet.
12/30/25 AJinerson - Email logged on WO-01314400.
Received email back from POC Janpaul Maldonado confirming the below:
Schedule for Monday, 1/26 with arrival between 10am-12pm:
CC Hanley Acc - 6726 A & B Hanley Rd. Tampa, FL 33634 - (WO-01314363)
Schedule for Tuesday, 1/27 with arrival between 10am-12pm:
CC Palm River - 7901 palm river road Tampa, FL 33619 - (WO-01314400)
12/30/25 AJinerson - Email logged on WO-01314400. Sent email back to POC Janpaul stating we have the below dates/times available and asking to confirm which date works best for each of their sites they are covering:
Monday, 1/26/2026
Tuesday, 1/27/2026
Wednesday, 1/28/2026
Thursday, 1/29/2026
Friday, 1/30/2026
arrival between 10am-12pm each day listed above.
12/30/25 AJinerson - Email logged on WO-01314400. Received email back from Janpaul stating she will assist with scheduling visit for: CC Hanley Acc - 6726 A & B Hanley Rd. Tampa, FL 33634 - (WO-01314363). But the other locations have different management that we will need to schedule with.
Updated POC:
Janpaul Maldonado
Phone: 813-743-4564
jmaldonadodejesus@convivasolutions.com
12/30/25 AJinerson - Email logged on WO-01314400. Sent email back to Janpaul asking if the below list are all of the sites that they are covering for that still need to be scheduled for January 2026 (3 of the WOs are on hold for contact issues). Asking Janpaul to confirm these are the only sites or if there are any additional sites needing to be added to this list and asking to confirm dates to schedule during week of 1/26 - 1/30.
CC Hanley Acc - 6726 A & B Hanley Rd. Tampa, FL 33634 - (WO-01314363)
CC Hanley 6993 - 6710B Hanley Rd. Tampa, FL 33634 - (WO-01314367)
CC Hanley 6991 - 6704 Hanley Rd. Tampa, FL 33634 - (WO-01314369)
CC Palm River - 7901 palm river road Tampa, FL 33619 - (WO-01314400)
12/30/25 AJinerson - Email logged on WO-01314400. Received email back from Janpaul asking about an additional site: Hanley 6726.
12/16/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting contact with 3 attempts with no response.
12/16/2025 LHill-Called (813) 648-6694 for Clairbel Lasanta and recording states number is not in service.
12/16/2025 LHill-sent email to Claribel Diaz LAsanta to confirm contact & equipment.
12/11/2025 LHill-sent email to Claribel Diaz LAsanta to confirm contact & equipment.
12/10/2025 LHill-sent email to Claribel Diaz LAsanta to confirm contact & equipment.
12/08/2025 LHill-sent email to Claribel Diaz LAsanta to confirm contact & equipment.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03079407 | Labor | Open | 2.15 | $0.00 | Jan 26, 7:30 PM |
| WL-03079408 | Labor | Open | 2.5666666666667 | $1,292.00 | Jan 26, 7:30 PM |
| WL-03079409 | Labor | Open | 1.1666666666667 | $0.00 | Jan 26, 7:30 PM |
| WL-03079410 | Travel | Open | 77 | - | Jan 26, 7:30 PM |
| WL-03079411 | Travel | Open | 21 | - | Jan 26, 7:30 PM |
| WL-03079412 | Expenses | Open | 1 | $0.00 | Jan 26, 7:30 PM |