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WO-01314364 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 South Miami Hospital — 6200 SW 73rd St., Miami FL, 33143

Nov 10, 2025 → Nov 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (30 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Nov 13, 2025)
0d
▶ Clock Running
Status: Created
Nov 10 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 13, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Nov 10, 2025 Completed: Nov 13, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 11 Created ▶ Running 0 0
Nov 11 → Nov 11 Assigned ▶ Running 0 0
Nov 11 → Nov 13 Scheduled ▶ Running 2 2
Dispatch 0.6d
Coordinators 2.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.6 days
Over SLA
Coordinators
2.0 days
Billing
1.3 days
Over SLA
Created: Nov 10, 2025 Due: Dec 30, 2025 Completed: Nov 13, 2025 (47 days early)
📅
2.6 days Total Age
⏱️
2.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542526
URGENT Philips WO Request
Closed
Annual PM 2025
Priority
High
Origin
Email
Reason
New Case
Contact
Jorge Pena
Owner
Shelby Robinson
Created
Nov 10, 2025
Work Orders from this Case (1)
WO-01314364 (current) Invoiced
Preventive Maintenance • Luis Iser
Created: Nov 10, 2025 • Closed: Nov 13, 2025
Completed with minor delays
Invoiced • 114 days old
🚨
Primary Delay 2.0 days stuck in "Scheduled"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.6d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Closed
0.0d / 1.0d SLA
07e-Partial Project
0.2d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/10/2025 ALuman - dispatch to Luis Iser for onsite WO

🔧 Work Performed
11/10/2025 LIser- Traveled to and from site and completed PMs on two V60 devices.
🔍 Technician Findings
11/10/2025 LIser- Traveled to and from site and completed PMs on two V60 devices.
⚠️ Problem Description
Annual PM 2025
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Nov 10, 1:11 PM
Case Number: 00542526
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 10, 2:07 PM
Work Order: WO-01314364
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Technician Assigned Nov 11, 6:37 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 16h 29m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-11-10T13:00:00.000+0000
⏳ 1.0 business days
⏱️
3x Labor Added Nov 12, 4:16 PM
Type: Labor
Status: Open
Qty: 2, 5, 2.5
✔️
Status: Completed by Luis Iser Nov 13, 2:57 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 8h, 0m
⏱️
▶
2 Labor Added Nov 13, 3:20 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 23m
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1h 13m
💰
Status: Invoiced by Josh Longway Nov 14, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m
🚨 15.0 business days
🧾
Invoice Created Dec 8, 3:06 PM
Invoice Number: SM-246657

Bottlenecks

Entered
Duration: 4.9 business hours (threshold: 4.0 business hours)
Exceeded by 0.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00542526
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Nov 10, 8:00 AM
Created
Nov 10, 2:07 PM
Invoice #
SM-246657

Work Details (4)

Name Type Status Qty Amount Date
WL-03005009 Labor Open 2 $0.00 Nov 12, 4:16 PM
WL-03005010 Labor Open 5 $300.00 Nov 12, 4:16 PM
WL-03005011 Labor Open 2.5 $310.00 Nov 12, 4:16 PM
WL-03006328 Labor Open 0.016666666666667 $76.00 Nov 13, 3:20 PM

Details