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← WO Overview

WO-01314385 ↗ ServiceMax

Conviva Care Solutions (Humana) • Inspection • PSM

📍 CC Fowler — 11531 N 56th St, Suite 103, Temple Terrace FL, 33634

Nov 10, 2025 → Jan 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (41 biz days late)
Active: 53 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Dec 15, 2025
22 business days (counted)
Running total: 22 of ? biz days used
10d
▶ Clock Running
Status: On Hold
Dec 15 → Dec 30, 2025
10 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 30 → Dec 31, 2025
1 business day (counted)
Running total: 33 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Dec 31 → Jan 30, 2026
20 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 53 of ? biz days used
Created: Nov 10, 2025 Completed: Jan 30, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Dec 15 Ready for Scheduling ▶ Running 22 22
Dec 15 → Dec 30 On Hold ▶ Running 10 32
Dec 30 → Dec 30 Ready for Scheduling ▶ Running 0 32
Dec 30 → Dec 31 Assigned ▶ Running 1 33
Dec 31 → Jan 30 Scheduled ▶ Running 20 53
Jan 30 → Jan 30 Tech On Site ▶ Running 0 53
Dispatch 0.0d
Holding 10.3d (excluded)
Coordinators 44.8d
Field Work 1.1d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
10.3 days
Coordinators
44.8 days
Over SLA
Field Work
1.1 days
Created: Nov 10, 2025 Due: Jan 30, 2026 Completed: Jan 31, 2026 (on time)
📅
53.5 days Total Age
⏱️
22.5d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
41.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542296
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 53 https://www.ebiotrack.com/inspection.php?iid=31112
Priority
Standard
Origin
Email
Reason
New Case
Contact
Anibal Negron
Owner
Shelby Robinson
Created
Nov 9, 2025
Work Orders from this Case (1)
WO-01314385 (current) Invoiced
Inspection • Joseph Anderson
Created: Nov 10, 2025 • Closed: Jan 30, 2026
Completed with significant delays
Invoiced • 114 days old
🚨
Primary Delay 22.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 41.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
22.6d / 1.0d SLA
On Hold
10.3d
Assigned
1.2d / 0.5d SLA
Scheduled
21.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/30/25 AJinerson - Sent email back to POC Karla Diaz confirming we will have our technician scheduled for Friday, 1/30/26 with eta between 10am-12pm. Asking to confirm onsite POC, arrival instructions, and specific requirements needed.

POC onsite: Karla Diaz - P: (813) 692-7009 ext: 3110 

Arrival instructions: Karla will be onsite, no specific arrival instructions.


12/30/25 AJinerson - Received email back from POC Karla Diaz requesting to schedule for Friday, 1/30 with eta between 10am-12pm.


12/30/25 AJinerson - Sent email back to Karla Diaz offering below dates to schedule:

Weds. 1/28

Thurs. 1/29

Fri. 1/30

Asking which date works best for this location to schedule.


12/30/25 AJinerson - Received email from Janpaul Maldonado adding in Karla Diaz who is the new updated contact for this location.


Updated POC:

Karla Diaz

kdiaz2@convivasolutions.com



12/15/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting contact with 3 attempts with no response. 


12/15/2025 LHill-sent email to Anibal Negron at anibal.negron@clinicalcaremc.com to confirm contact & equipment.


12/11/2025 LHill-sent email to Anibal Negron at anibal.negron@clinicalcaremc.com to confirm contact & equipment.


12/10/2025 LHill-sent email to Anibal Negron at anibal.negron@clinicalcaremc.com to confirm contact & equipment.


12/08/2025 LHill-sent email to Anibal Negron at anibal.negron@clinicalcaremc.com to confirm contact & equipment.

🔧 Work Performed
Inspected 54 pieces of equipment.
🔍 Technician Findings
Complete Annual Equipment Electrical Safety Test And Calibration Service.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 53 https://www.ebiotrack.com/inspection.php?iid=31112

Timeline

📞
Case Linked Nov 9, 6:00 AM
Case Number: 00542296
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 10, 2:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 23.0 business days
⏸️
Status: On Hold by Laura Hill Dec 15, 4:34 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 35d 1h
🚨 10.9 business days
📅
Status: Ready for Scheduling by Abby Jinerson Dec 30, 4:55 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 15d 0h
👷
▶
2 Status: Assigned Dec 30, 5:06 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Joseph Anderson
🗓️
▶
2 Status: Scheduled Dec 31, 9:10 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-01-30T15:00:00.000+0000
🚨 13.0 business days
💵
2x Expenses Added Jan 20, 10:38 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 22, 12:51 PM
Scheduled For: 2026-01-30T14:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Joseph Anderson Jan 30, 10:08 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 30d 0h
⏱️
4x Labor Added Jan 30, 1:33 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.65, 11, 130
⏱️
▶
2 Labor Added Jan 30, 1:38 PM
Labor Added → Status: Completed
✔️
Status: Completed by Joseph Anderson
From: Tech On Site
To: Completed
Duration in Previous: 3h 30m
⏱️
▶
2 Labor Added Jan 30, 8:17 PM
Labor Added → Status: Closed
🏁
Status: Closed by Joseph Anderson
From: Completed
To: Closed
Duration in Previous: 6h 39m
⏳ 1.5 business days
📄
Status: Ready to Bill by Diane Patton Feb 2, 10:06 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 13h, 0m
🚨 15.0 business days
🧾
Invoice Created Feb 23, 8:41 AM
Invoice Number: SM-252776

Bottlenecks

Ready for Scheduling
Duration: 22.5 business days (threshold: 1.0 business days)
Exceeded by 21.5 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business hours
Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days

🔗 Related Artifacts

📞
Case 00542296
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Joseph Anderson
Scheduled
Jan 30, 9:00 AM
Created
Nov 10, 2:44 PM
Invoice #
SM-252776

Work Details (8)

Name Type Status Qty Amount Date
WL-03071475 Expenses Open 1 $0.00 Jan 20, 10:38 AM
WL-03071476 Expenses Open 1 $0.00 Jan 20, 10:38 AM
WL-03085179 Labor Open 0.65 $0.00 Jan 30, 1:33 PM
WL-03085180 Travel Open 11 - Jan 30, 1:33 PM
WL-03085181 Travel Open 130 - Jan 30, 1:33 PM
WL-03085182 Expenses Open 1 $0.00 Jan 30, 1:33 PM
WL-03085193 Labor Open 3.6666666666667 $1,292.00 Jan 30, 1:38 PM
WL-03086098 Labor Open 3.7 $0.00 Jan 30, 8:17 PM

Details