Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 92
https://www.ebiotrack.com/inspection.php?iid=31123
This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
Primary Delay30.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay55.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
30.5d / 1.0d SLA
Assigned
21.2d / 0.5d SLA
Scheduled
6.3d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/28/26 RBerry-Received email from Corina stating: You can remove de 1214 from the inspection list since is empty. Forwarded email to account manager to remove 1214.
1/28/26 RBerry= Received email from Corina stating:
Hi Rhea,
We are available M-F from 7:00 AM to 4:00PM .
It will be only for 1200 Alton Rd.
Emailed Corina asking if we can schedule for 2/5/26 with an arrival time between 8-10AM. Also asked if 1214 Alton Road needs to be removed. See logged email.
1/27/26 RBerry- Emailed Corina Tosta to discuss scheduling. See logged email.
1/27/26 RBerry- Called Corina Tosta to discuss scheduling. Automated system asked for my name and reason for calling. Left my information and call disconnected.
1/22/26 AJinerson - Called Corina to follow up and schedule tech visit. No answer, left VM regarding scheduling.
12/22/2025 LHill-sent email to Corina Tosta at ctostatirado@convivasolutions.com to confirm contact & equipment.
12/22/2025 LHill-LM at 901) 310-6693 for Corina Tosta to confirm contact & equipment.
🔧Work Performed
Perform annual equipment inspection (83 pcs). Worked with staff to find all equipment. All dental units removed from inspection on behalf of request from manager. Physical therapy added.
🔍Technician Findings
Check in with manager. Perform annual equipment inspection.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 92
https://www.ebiotrack.com/inspection.php?iid=31123
This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
📧
Email:Fw: EMSAR Request for service at CONVIVA South Beach
Completed Jan 28, 2026
From: rhea.berry@emsar.com
To: dnakoff@emsar.com
Cc: abby.jinerson@emsar.com
@Dylan Nakoff Per the email below from Corina, they would like to remove 1214 from this site. They only want us to inspect 1200 since 1214 is empty.
Thank you,Rhea BerryAccount Service Coordinator937-365-7445rhea.berry@emsar.comwww.emsar.comThe information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this communication in error you are
📧
Email:Re: EMSAR Request for service at CONVIVA South Beach
Completed Jan 28, 2026
From: rhea.berry@emsar.com
To: CTostaTirado@convivasolutions.com
Cc: abby.jinerson@emsar.com
Hi Corina,
We can have our technician onsite on 2/5/26 with an arrival time between 8-10AM. Does this date and time work for this facility? Also, do we need to remove 1214 Alton Road from the inspection list?
Thank you,Rhea BerryAccount Service Coordinator937-365-7445rhea.berry@emsar.comwww.emsar.comThe information in this e-mail is confidential and may be legally privileged; it is intended solel
📧
Email:Re: EMSAR Request for service at CONVIVA South Beach
Completed Jan 28, 2026
From: CTostaTirado@convivasolutions.com
To: rhea.berry@emsar.com
Cc: abby.jinerson@emsar.com
Hi Rhea,
We are available M-F from 7:00 AM to 4:00PM .
It will be only for 1200 Alton Rd.
Corina TostaCenter Administrator / Conviva South BeachCell phone 645-224-1736 Fax: 844-897-5970
From: Rhea Berry <rhea.berry@emsar.com>Sent: Tuesday, January 27, 2026 3:50 PMTo: Corina Tosta Tirado <CTostaTirado@convivasolutions.com>Cc: abby.jinerson@emsar.com <abby.jinerson@emsar.com>Subject: EMSAR Reques
📧
Email:Re: EMSAR Request for service at CONVIVA South Beach
Completed Jan 28, 2026
From: CTostaTirado@convivasolutions.com
To: rhea.berry@emsar.com
Cc: abby.jinerson@emsar.com
The date is good to us.
You can remove de 1214 from the inspection list since is empty.
Thanks in advance,
Corina TostaCenter Administrator / Conviva South BeachCell phone 645-224-1736 Fax: 844-897-5970
From: Rhea Berry <rhea.berry@emsar.com>Sent: Wednesday, January 28, 2026 3:18 PMTo: Corina Tosta Tirado <CTostaTirado@convivasolutions.com>Cc: Abby Jinerson <abby.jinerson@emsar.com>Subject:
📧
Email: EMSAR Request for service at CONVIVA South Beach
Completed Jan 27, 2026
To: ctostatirado@convivasolutions.com
CC: abby.jinerson@emsar.com
BCC: rhea.berry@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CONVIVA South Beach
Body:
Hi Corina Tosta,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at CONVIVA South Beach. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
Is there a certain day or time that works best for your facility?
Here’s the lo
📋
Outbound to +19013106693
Completed Jan 27, 2026
1/27/26 RBerry- Called Corina Tosta to discuss scheduling. Automated system asked for my name and reason for calling. Left my information and call disconnected.
📋
Outbound to +19013106693
Completed Jan 22, 2026
1/22/26 AJinerson - Called Corina to follow up and schedule tech visit. No answer, left VM regarding scheduling.
📧
Email: EMSAR Request for service at CONVIVA South Beach
Completed Dec 22, 2025
To: ctostatirado@convivasolutions.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CONVIVA South Beach
Body:
Hi Corina Tosta,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Conviva Care Solutions.
We have a service request open for our annual inspection of the biomed equipment due in January, and I just need to confirm a few quick details to ensure proper scheduling:
Is there a particu
📋
Outbound to +19013106693
Completed Dec 22, 2025
12/22/2025 LHill-LM at 901) 310-6693 for Corina Tosta to confirm contact & equipment.
📅
WO-01314390 - Inspection - Miami Beach - CONVIVA South Beach
Feb 5, 2026 8:00am – 4:00pm
Work Order: WO-01314390
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: CONVIVA South Beach
Address: 1200 + 1214 Alton Road, Miami Beach, FL 33139
Manufacturer:
Model #:
Serial #:
Contact Name: Corina Tosta
Contact Phone: (901) 310-6693
Contact Email: ctostatirado@conviv
JPG
1314390 13229736 BP fail
Feb 5, 2026
JPG
1314390 new 1
Feb 5, 2026
JPG
1314390 new 2
Feb 5, 2026
Timeline
📞
Case Linked Nov 9, 6:02 AM
Case Number:00542307
Subject:eBiotrack - Automated New Inspection Created