Detailed work order timeline, KPIs, and analysis
Conviva Care Solutions (Humana) • Inspection • PSM
📍 CC Palm River — 7901 palm river road, Tampa FL, 33619
Nov 10, 2025 → Jan 27, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 10 → Nov 10 | Created | ▶ Running | 0 | 0 |
| Nov 10 → Nov 11 | Ready for Scheduling | ▶ Running | 0 | 0 |
| Nov 11 → Nov 11 | Entered | ▶ Running | 0 | 0 |
| Nov 11 → Dec 29 | Ready for Scheduling | ▶ Running | 31 | 31 |
| Dec 29 → Dec 30 | Assigned | ▶ Running | 1 | 32 |
| Dec 30 → Jan 27 | Scheduled | ▶ Running | 18 | 50 |
| Jan 27 → Jan 27 | Tech On Site | ▶ Running | 0 | 50 |
12/30/25 AJinerson - Email logged on WO-01314400. Sent email back to Janpaul confirming the below scheduled services. Asking for any arrival instructions and onsite contacts for these visits.
12/30/25 AJinerson - Email logged on WO-01314400.
Received email back from POC Janpaul Maldonado confirming the below:
Schedule for Monday, 1/26 with arrival between 10am-12pm:
CC Hanley Acc - 6726 A & B Hanley Rd. Tampa, FL 33634 - (WO-01314363)
Schedule for Tuesday, 1/27 with arrival between 10am-12pm:
CC Palm River - 7901 palm river road Tampa, FL 33619 - (WO-01314400)
12/30/25 AJinerson - Email logged on WO-01314400. Sent email back to POC Janpaul stating we have the below dates/times available and asking to confirm which date works best for each of their sites they are covering:
Monday, 1/26/2026
Tuesday, 1/27/2026
Wednesday, 1/28/2026
Thursday, 1/29/2026
Friday, 1/30/2026
arrival between 10am-12pm each day listed above.
12/30/25 AJinerson - Email logged on WO-01314400. Janpaul emailed back stating yes they can schedule this location as well and asking for some dates to schedule.
12/30/25 AJinerson - Email logged on WO-01314400. Email back to Janpaul letting them know we have them listed as our current POC for this location as well asking if this is correct.
12/30/25 AJinerson - Email logged on WO-01314400. Received email back from Janpaul stating she will assist with scheduling visit for: CC Hanley Acc - 6726 A & B Hanley Rd. Tampa, FL 33634 - (WO-01314363). But the other locations have different management that we will need to schedule with.
12/30/25 AJinerson - Email logged on WO-01314400. Sent email back to Janpaul asking if the below list are all of the sites that they are covering for that still need to be scheduled for January 2026 (3 of the WOs are on hold for contact issues). Asking Janpaul to confirm these are the only sites or if there are any additional sites needing to be added to this list and asking to confirm dates to schedule during week of 1/26 - 1/30.
CC Hanley Acc - 6726 A & B Hanley Rd. Tampa, FL 33634 - (WO-01314363)
CC Hanley 6993 - 6710B Hanley Rd. Tampa, FL 33634 - (WO-01314367)
CC Hanley 6991 - 6704 Hanley Rd. Tampa, FL 33634 - (WO-01314369)
CC Palm River - 7901 palm river road Tampa, FL 33619 - (WO-01314400)
12/30/25 AJinerson - Email logged on WO-01314400. Received email back from Janpaul asking about an additional site: Hanley 6726.
12/29/25 AJinerson - Email logged on WO-01314400. Received email back from Janpaul asking to schedule Palm River and Hanley locations as well.
Sent email back to Janpaul asking to confirm if the below addresses are the sites they are wanting to proceed with scheduling:
CC Hanley 6993 - 6710B Hanley Rd. Tampa, FL 33634
CC Hanley 6991 - 6704 Hanley Rd. Tampa, FL 33634
(These 2 Hanley WOs are both currently on hold due to contact non-responsive)
Asking Janpaul to confirm some dates week of 1/26 - 1/30 for each site.
12/29/25 AJinerson - Email logged on WO-01314401. Sent email back to Janpaul offering to schedule tech visit during the week of M-F 1/26 - 1/30, asking which date works best for them.
12/29/25 AJinerson - Email logged on WO-01314401. Received email back from Janpaul regarding scheduling tech visit for WO-01314401, asking to schedule the CC Palm River location as well.
11/11/25 AJinerson - WO came in as "EMSAR House Account". Returning to Dispatch for correction.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03080063 | Labor | Open | 0.48333333333333 | $0.00 | Jan 27, 2:20 PM |
| WL-03080064 | Labor | Open | 4 | $1,292.00 | Jan 27, 2:20 PM |
| WL-03080065 | Travel | Open | 2.2 | - | Jan 27, 2:20 PM |