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WO-01314401 ↗ ServiceMax

Conviva Care Solutions (Humana) • Inspection • PSM

📍 CC Pinellas Park — 6245 66th St N, 104-107, Pinellas Park FL, 33781

Nov 10, 2025 → Jan 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (34 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Jan 21, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
30d
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Dec 26, 2025
30 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 26 → Dec 29, 2025
1 business day (counted)
Running total: 31 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Dec 29 → Jan 21, 2026
15 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 46 of ? biz days used
Created: Nov 10, 2025 Completed: Jan 21, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Dec 26 Ready for Scheduling ▶ Running 30 30
Dec 26 → Dec 29 Assigned ▶ Running 1 31
Dec 29 → Jan 21 Scheduled ▶ Running 15 46
Jan 21 → Jan 21 Tech On Site ▶ Running 0 46
Dispatch 0.0d
Coordinators 47.6d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
47.6 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Nov 10, 2025 Due: Jan 30, 2026 Completed: Jan 21, 2026 (9 days early)
📅
46.5 days Total Age
⏱️
30.5d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
45.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542313
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 58 pcs https://www.ebiotrack.com/inspection.php?iid=31129
Priority
Standard
Origin
Email
Reason
New Case
Contact
Janpaul Maldonado
Owner
Jessica Sells
Created
Nov 9, 2025
Work Orders from this Case (1)
WO-01314401 (current) Invoiced
Inspection • Joseph Anderson
Created: Nov 10, 2025 • Closed: Jan 21, 2026
Completed with significant delays
Invoiced • 114 days old
🚨
Primary Delay 30.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 45.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
30.5d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
15.8d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

1/14/26 AJinerson - Sent follow up email to Janpaul regarding earlier arrival time now between 9am-11am (tech staying local and able to arrive earlier).

Email logged on WO-01314401.

12/29/25 AJinerson - Received email back from Janpaul confirming tech visit for Wednesday, 1/21 with eta between 10am-12pm arrival.

POC onsite: Janpaul Maldonado


12/26/25 AJinerson - Sent follow up email to Janpaul offering tech visit on Weds. 1/21/26 with eta between10am-12pm. Per below, customer prefers Wednesdays or Fridays.

12/11/2025 LHill-updated contact in SMX and EBT.


Scheduling ahead needed: Yes 

 Certain day or time: Wednesdays or Fridays work best for me. 

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility: No 


12/11/2025 LHill-rec'd email from Jan Paul Maldonado-

1. Wednesdays or Fridays work best for me.

2. Yes, I would prefer for the Tech to call ahead before arriving.

3. No, we have personal onsite working. 

Lastly, the contact would need to be changed to Janpaul Maldonado 813-377-8890. The location address is correct. 

See logged email.


12/11/2025 LHill-sent email to Anibal Negron and Jan Paul Maldonado to answer questions about contact and equipment.


12/10/2025 LHill-rec'd email from Diana Rodriguez I am not longer at this location but I am looping in @Anibal Negron and @Jan Paul Maldonado De Jesus to assist you further with the EMSAR inspections to this location.

see logged email.


12/10/2025 LHill-Called 917-902-4256 for Anibal. Was unable to leave a message.


12/10/2025 LHill-rec'd call from Diana Rodriguez at 813-495-9833 and she advised that she is not at this location. I need to contact Anibal at 917-902-4256.


12/10/2025 LHill-sent email to Diana Rodriguez at drodriguez8@convivasolutions.com to confirm contact & equipment.


12/10/2025 LHill-LM at (813) 495-9833 for Diana Rodriguez to confirm contact & equipment.


12/08/2025 LHill-sent email to Diana Rodriguez at drodriguez8@convivasolutions.com to confirm contact & equipment.


12/08/2025 LHill-LM at (813) 495-9833 for Diana Rodriguez to confirm contact & equipment.

🔧 Work Performed
Inspected 54 pieces of equipment.
🔍 Technician Findings
Complete Initial Annual Equipment Electrical Safety Test And Calibration Service.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 58 pcs https://www.ebiotrack.com/inspection.php?iid=31129

Timeline

📞
Case Linked Nov 9, 6:03 AM
Case Number: 00542313
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 10, 3:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 31.0 business days
👷
▶
2 Technician Assigned Dec 26, 4:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 46d 1h
⏳ 1.9 business days
🗓️
▶
2 Status: Scheduled Dec 29, 12:31 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2026-01-21T15:00:00.000+0000, 2026-01-21T13:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 13, 5:04 PM
Scheduled For: 2026-01-21T14:00:00.000+0000, 2026-01-21T13:00:00.000+0000
⚠️ 5.9 business days
🔧
Status: Tech On Site by Joseph Anderson Jan 21, 10:03 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 21h
⏱️
▶
2 3x Labor Added Jan 21, 1:20 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Joseph Anderson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 17m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Jan 23, 1:16 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Jan 26, 9:39 AM
Invoice Number: SM-252104

Bottlenecks

Ready for Scheduling
Duration: 30.5 business days (threshold: 1.0 business days)
Exceeded by 29.5 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business hours
Scheduled
Duration: 15.8 business days (threshold: 2.0 business days)
Exceeded by 13.8 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00542313
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Joseph Anderson
Scheduled
Jan 21, 8:00 AM
Created
Nov 10, 3:17 PM
Invoice #
SM-252104

Work Details (3)

Name Type Status Qty Amount Date
WL-03073370 Labor Open 1.3833333333333 $0.00 Jan 21, 1:20 PM
WL-03073371 Labor Open 3.45 $1,292.00 Jan 21, 1:20 PM
WL-03073372 Travel Open 30 - Jan 21, 1:20 PM

Details