Detailed work order timeline, KPIs, and analysis
Conviva Care Solutions (Humana) • Inspection • PSM
📍 CONVIVA E Palm River — 7444 E Palm River Road, Tampa FL, 33619
Nov 10, 2025 → Jan 23, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 10 → Nov 10 | Created | ▶ Running | 0 | 0 |
| Nov 10 → Dec 16 | Ready for Scheduling | ▶ Running | 23 | 23 |
| Dec 16 → Jan 5 | On Hold | ▶ Running | 12 | 35 |
| Jan 5 → Jan 5 | Ready for Scheduling | ▶ Running | 0 | 35 |
| Jan 5 → Jan 7 | Assigned | ▶ Running | 2 | 37 |
| Jan 7 → Jan 9 | Scheduled | ▶ Running | 2 | 39 |
| Jan 9 → Jan 12 | Reschedule | ▶ Running | 1 | 40 |
| Jan 12 → Jan 23 | Scheduled | ▶ Running | 8 | 48 |
| Jan 23 → Jan 23 | Tech On Site | ▶ Running | 0 | 48 |
CONFIRMED
1/14/26 AJinerson - Sent follow up email to Janpaul regarding earlier arrival time now between 9am-11am (tech staying local and able to arrive earlier).
Email logged on WO-01314401.
1/12/26 AJinerson - Received email back from Janpaul confirming tech visit for Friday, 1/23 with eta between 10am-12pm.
1/9/26 AJinerson - Sent email back to Janpaul offering tech visit on Friday, 1/23 with eta between 10am-12pm.
1/9/26 AJinerson - Received email back from Janpaul stating they need to rescheudle as they will be closed on scheduled date of 1/19.
1/7/26 AJinerson - Received email back from Janpaul confirming tech visit for Mon. 1/19 with eta between 10am-12pm.
EBT link shows "1 PC" but past inspections show "56 PCS" for their annual.
POC onsite:
Arrival instructions:
1/6/26 AJinerson - Sent email back to Janpaul offering tech visit on Monday, 1/19 with eta between 10am-12pm.
1/6/26 AJinerson - Received email back from Janpaul stating they need to schedule on a day where we have morning availability instead.
1/6/26 AJinerson - Sent scheduling email back to Janpaul offering tech visit on Tuesday, 1/27 with eta between 130pm-330pm. Tech will be 2 mins down the road this day.
Scheduling ahead needed: Yes
Certain day or time: anyday
Confirmed contact information is correct: Yes.
Anything additional needed for tech to gain access to the facility: No
01/06/2026 LHill rec'd email fron Jan Paul-1. Please give me a date, I have no issues on time or day.
2. No, she can show up
3.No, we will be open.
1/5/26 AJinreson - WO went back into RFS on 1/5 from being on-hold.
01/05/2026 LHill-sent email to Jan Paul-No we did not schedule this. Can you please answer the questions below so we can work on getting this scheduled for a tech?
See logged email.
01/05/2026 LHill-rec'd email from Jan Paul on 01/02/2026-
Did we coordinate a time for this?
12/16/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting contact with 3 attempts with no response.
12/16/2025 LHill-sent email to JanPaul Maldonado at janpaul.maldonado@clinicalcaremc.com to confirm contact & equipment.
12/16/2025 LHill-Called (813) 743-1252 for JanPaul Maldonado. Rings until it disconnects.
12/11/2025 LHill-sent email to JanPaul Maldonado at janpaul.maldonado@clinicalcaremc.com to confirm contact & equipment.
12/11/2025 LHill-Called (813) 743-1252 for JanPaul Maldonado. Someone picked up and hung up.
12/10/2025 LHill-sent email to JanPaul Maldonado at janpaul.maldonado@clinicalcaremc.com to confirm contact & equipment.
12/10/2025 LHill-Called (813) 743-1252 for JanPaul Maldonado. Unable to leave a message due to mailbox being full.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03064411 | Expenses | Open | 1 | $0.00 | Jan 14, 9:56 AM |
| WL-03064412 | Expenses | Open | 1 | $0.00 | Jan 14, 9:56 AM |
| WL-03076592 | Labor | Open | 0.73333333333333 | $0.00 | Jan 23, 12:22 PM |
| WL-03076593 | Travel | Open | 11 | - | Jan 23, 12:22 PM |
| WL-03076596 | Labor | Open | 2.6333333333333 | $1,292.00 | Jan 23, 12:23 PM |