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WO-01314413 ↗ ServiceMax

Conviva Care Solutions (Humana) • Inspection • PSM

📍 Conviva-New Port Richey — 8901 State Rd 54, New Port Richey FL, 34655

Nov 10, 2025 → Jan 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (28 biz days late)
Active: 40 biz days
🕐 Clock stopped: Completed (Jan 12, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
32d
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Dec 30, 2025
32 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 32 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 12, 2026
8 business days (counted)
Running total: 40 of ? biz days used
Created: Nov 10, 2025 Completed: Jan 12, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Dec 30 Ready for Scheduling ▶ Running 32 32
Dec 30 → Dec 30 Assigned ▶ Running 0 32
Dec 30 → Jan 12 Scheduled ▶ Running 8 40
Dispatch 0.0d
Coordinators 41.2d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
41.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 10, 2025 Due: Jan 30, 2026 Completed: Jan 12, 2026 (18 days early)
📅
40.4 days Total Age
⏱️
32.4d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
38.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542320
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 39 https://www.ebiotrack.com/inspection.php?iid=31136 This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Diana Rembutzia
Owner
Shelby Robinson
Created
Nov 9, 2025
Work Orders from this Case (1)
WO-01314413 (current) Invoiced
Inspection • Anthony Wright
Created: Nov 10, 2025 • Closed: Jan 12, 2026
Completed with significant delays
Invoiced • 114 days old
🚨
Primary Delay 32.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 38.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
32.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
8.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

12/30/25 AJinerson - Called Miranda and confirmed tech visit for Monday, 1/12/2026 between 1pm-2pm arrival (tech will be in area this day and this will be 2nd stop). 


12/30/2025 LHill-Called 813-940-0619 for Miranda Diaz. She confirmed she is covering this facility for right now.

Scheduling ahead needed: Yes 


Certain day or time: M-F 8AM-5PM 


Confirmed contact information is correct: Yes.  


Anything additional needed for tech to gain access to the facility: No 


12/22/2025 LHill-rec'd OOO reply from Miranda-I am out of the office this week. If you need any immediate assistance, please reach out to Eri Jacobs or Alexandra Pedraza. Thank you 


12/22/2025 LHill-sent email to Miranda Diaz at mdiaz1@convivasolutions.com to confirm contact & equipment.


12/22/2025 LHill-LM at 813-940-0619 for Miranda Diaz to confirm contact & equipment.


12/22/2025 LHill-found the following contacts on a previous wO.


Onsite contact: Miranda Diaz 813-940-0619 mdiaz1@convivasolutions.com


12/22/2025 LHill-tried to send an email to Diana Rembutzia at drembutzia@convivasolutions.com but it would not go through.

🔧 Work Performed
1/12/26 AMW -Performed annual inspection on all medical equipment located. Total of 45 pieces of equipment inspected. ALL PASS. Notified POC of inspection findings and completion.
🔍 Technician Findings
1/12/26 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 39 https://www.ebiotrack.com/inspection.php?iid=31136 This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.

Timeline

📞
Case Linked Nov 9, 6:05 AM
Case Number: 00542320
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 10, 3:43 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 33.0 business days
👷
▶
4 Technician Assigned Dec 30, 12:29 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 49d 20h
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2026-01-12T18:00:00.000+0000, 2026-01-12T17:00:00.000+0000
⚠️ 9.0 business days
⏱️
2x Labor Added Jan 12, 12:57 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 12
🚗
Travel Added Jan 12, 1:22 PM
Type: Travel
Status: Open
Qty: 20
⏱️
Labor Added Jan 12, 1:46 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
▶
3 Status: Completed Jan 12, 4:40 PM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.25
🏁
Status: Closed by Anthony Wright
From: Completed
To: Closed
Duration in Previous: 4m
📄
▶
2 Status: Ready to Bill Jan 13, 11:13 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Jan 19, 1:45 PM
Invoice Number: SM-251068

Bottlenecks

Ready for Scheduling
Duration: 32.4 business days (threshold: 1.0 business days)
Exceeded by 31.4 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

📞
Case 00542320
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wright
Scheduled
Jan 12, 1:00 PM
Created
Nov 10, 3:43 PM
Invoice #
SM-251068

Work Details (5)

Name Type Status Qty Amount Date
WL-03061638 Labor Open 0.25 $0.00 Jan 12, 12:57 PM
WL-03061639 Travel Open 12 - Jan 12, 12:57 PM
WL-03061682 Travel Open 20 - Jan 12, 1:22 PM
WL-03061724 Labor Open 1.5 $1,292.00 Jan 12, 1:46 PM
WL-03062142 Labor Open 1.25 $0.00 Jan 12, 4:44 PM

Details