Primary Delay22.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay38.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
22.4d / 1.0d SLA
Assigned
1.2d / 0.5d SLA
Scheduled
18.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/16/25 AJinerson - Received email back from POC Jermaine Wilson confirming tech visit for Monday, 1/12/26 with eta between 10am-12pm.
Sent email back asking to confirm the below:
On-site contact:
Arrival instructions/special requirements:
12/16/25 AJinerson - Received email back from Erica Evans stating she is the PM, not the contact for this site. Erica added in the CA, Jermaine Wilson to coordinate directly with Jermaine to schedule.
Jermaine Wilson
jwilson1@convivasolutions.com
12/15/25 AJinerson - Sent email to POC Erica offering tech visit on Mon. 1/12/26 between 10am-12pm arrival.
12/15/25 AJinerson - Called POC Erica and left VM regarding scheduling tech visit.
🔧Work Performed
1/12/26 AMW - Performed annual inspection on all medical equipment located. Total of 50 pieces of equipment inspected. 1 failure. Centrifuge 642e RMP is out of range at 3295. No follow up required. Notified POC of inspection findings and completion.
🔍Technician Findings
1/12/26 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 32
https://www.ebiotrack.com/inspection.php?iid=31137
📧
Email:RE: EMSAR Service Request - Conviva-Wiregrass - 28516 State Rd 54 Wesley Chapel, FL 33543 - WO-01314419
Completed Dec 16, 2025
From: abby.jinerson@emsar.com
To: jwilson1@convivasolutions.com, EEvans9@humana.com
Hi Jermaine,
We will have our technician, Anthony Wright, scheduled to visit on Monday, 1/12/2026 with estimated arrival between 10:00 a.m. – 12:00 p.m.
Please let us know who the on-site contact will be, along with any additional arrival instructions and special requirements that we should make note of for this visit. Thank you for confirming!
Best Regards,
Abby Jinerson
Ac
📧
Email:RE: EMSAR Service Request - Conviva-Wiregrass - 28516 State Rd 54 Wesley Chapel, FL 33543 - WO-01314419
Completed Dec 16, 2025
From: jwilson1@convivasolutions.com
To: abby.jinerson@emsar.com, EEvans9@humana.com
Hi Abby!
Yes, this date works for us.
Jermaine Wilson
Center Administrator (Wiregrass)
28516 State Road 54 – Wesley Chapel, FL 33543
Office: 813-815-8391 Mobile: 813-710-0228
jwilson1@convivasolutions.com <mailto:jwilson1@convivasolutions.com>
ConvivaCareCenters.com
<https://protect.checkpoint.com/v2/r01/___http://www.convivasolutions.com/___.YzJ1OmVtc2Fy
📧
Email:RE: EMSAR Service Request - Conviva-Wiregrass - 28516 State Rd 54 Wesley Chapel, FL 33543 - WO-01314419
Completed Dec 16, 2025
From: abby.jinerson@emsar.com
To: eevans9@humana.com, jwilson1@convivasolutions.com
Good morning, Erica,
Thank you for letting us know and providing that information!
Hi Jermaine,
We currently still have the below offered date of Monday, 1/12/2026, to schedule this location’s annual inspection service.
Please let us know if this date works for you as well, or if there is another date in January that may work better to schedule this service and we will procee
📧
Email:RE: EMSAR Service Request - Conviva-Wiregrass - 28516 State Rd 54 Wesley Chapel, FL 33543 - WO-01314419
Completed Dec 16, 2025
From: eevans9@humana.com
To: abby.jinerson@emsar.com, jwilson1@convivasolutions.com
Hi Abby,
I am the PM and not the contact for on site. I am copying in the CA, Jermaine, so that you can coordinate directly with him.
Thanks!
Erica Evans
Senior Project Manager | Humana Workplace Solutions
Cushman & Wakefield
Direct: 504.202.6778
eevans9@humana.com <mailto:eevans9@humana.com> | erica.evans@cushwake.com <mailto:erica.evans@cushwake.com>
From: Abby Ji
📧
Email: EMSAR Service Request - Conviva-Wiregrass - 28516 State Rd 54 Wesley Chapel, FL 33543 - WO-01314419
Completed Dec 15, 2025
To: eevans9@humana.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Conviva-Wiregrass - 28516 State Rd 54 Wesley Chapel, FL 33543 - WO-01314419
Body:
Good afternoon, Erica,
I'm following up regarding scheduling our technician's visit for the Annual Inspection Service on the medical equipment at the Conviva-Wiregrass location at 28516 State Rd 54 Wesley Chapel, FL 33543.
We currently have availability to visit on Monday, 1/12/2026 with estimated a
📋
Outbound to +15042026778
Completed Dec 15, 2025
12/15/25 AJinerson - Called POC Erica and left VM regarding scheduling tech visit.
Work Order: WO-01314419
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva-Wiregrass
Address: 28516 State Rd 54, Wesley Chapel, FL 33543
Manufacturer:
Model #:
Serial #:
Contact Name: Erica Evans
Contact Phone: 504-202-6778
Contact Email: eevans9@humana.com
Due Date
📅
🚗 Travel Time - WO
Jan 12, 2026 8:00am – 10:00am
Work Order: WO-01314419
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva-Wiregrass
Address: 28516 State Rd 54, Wesley Chapel, FL 33543
Manufacturer:
Model #:
Serial #:
Contact Name: Erica Evans
Contact Phone: 504-202-6778
Contact Email: eevans9@humana.com
Due Date
Timeline
📞
Case Linked Nov 9, 6:05 AM
Case Number:00542321
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Nov 10, 3:58 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨23.0 business days
👷
▶
2
Technician Assigned Dec 15, 5:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:35d 1h
📅
▶
2
Dispatch Scheduled Dec 16, 10:53 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From:Assigned
To:Scheduled
Duration in Previous:17h 53m
🚨18.0 business days
⏱️
2x Labor Added Jan 12, 10:33 AM
Type:Labor, Travel
Status:Open
Qty:2.75, 136
⏱️
2x Labor Added Jan 12, 11:50 AM
Type:Labor, Travel
Status:Open
Qty:2.25, 12
✔️
▶
2
Status: Completed Jan 12, 11:59 AM
Status: Completed → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.25
🏁
Status: Closed by Anthony WrightJan 12, 12:55 PM
From:Completed
To:Closed
Duration in Previous:56m
📄
▶
2
Status: Ready to Bill Jan 13, 10:02 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳4.0 business days
🧾
Invoice Created Jan 19, 1:45 PM
Invoice Number:SM-251053
Bottlenecks
Ready for Scheduling
Duration: 22.4 business days (threshold: 1.0 business days)
Exceeded by 21.4 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 6.0 business hours
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)