Midmark Service Request Dispatch Authorization - WO-00125552
Closed
Zone 2
NWD Tripping Breakers
Please schedule ASAP. Part shipping via UPS Next Day Air. If part(s) are identified after speaking with Midmark Tech Service,
the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark
immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or
dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 4. Thank you!
Ship Exchanged Open 737644 002-10453-00 1.00000
11/11 MOwens Called and spoke to Laruen to see if she wanted to scheduled for Tomorrow instead of Thurs 11/13. She said she wants to keep the visit on 11/12 because of their dental schedule.
11/11/2025jsells
Ship To Name: Brosville Animal Clinic
Ship To Address: 10480 Martinsville Hwy
Ship To City/State: DANVILLE, VA 24541
Waybill (Tracking #): 1ZE444250171809497
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 10-NOV-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10453-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 COMPRESSOR CHECK VALVE
11/11 MOwens Called and spoke to Lauren Stivey. I told her the part is shipping out Today from Midmark and should arrive on Wed 11/12. She requested we schedule the service visit for Thurs. 11/13 in the morning. I confirmed the arrival time between 9-10am for the tech . She will be there when he arrives for the repair visit.
11/10/2025jsells
I just dispatched this SR to EMSAR. The part is shipping via UPS NDA and will be shipping tomorrow and should be arriving on Wednesday. They are needing service done this week if possible. If a tech is not available in the 24541 area, please reply to this email with an update. If a tech is available, please reach out to the customer to schedule and update dispatch. Thank you so much and have a great day!
11/10 MOwens Tried to call but could not leave a vm.
11/10/2025jsells
gave the WO# and told them a coordinator will call to schedule the onsite visit
🔧Work Performed
11-13-25 CTM - Performed repair on VetPro 1000 . Replaced check valve. Tested PASS . Notified POC Lauren Stivey of findings and completion .
🔍Technician Findings
11-13-25 CTM - Perform repair on VetPro 1000 by replacing check valve. Notify POC Lauren Stivey of findings and completion .
⚠️Problem Description
Zone 2
NWD Tripping Breakers
Please schedule ASAP. Part shipping via UPS Next Day Air. If part(s) are identified after speaking with Midmark Tech Service,
the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark
immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or
dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 4. Thank you!
Ship Exchanged Open 737644 002-10453-00 1.00000
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +14346852011
Completed Nov 11, 2025
Called and spoke to Laruen to see if she wanted to scheduled for Tomorrow instead of Thurs 11/13. She said she wants to keep the visit on 11/12 because of their dental schedule.
📋
Outbound to +14346852011
Completed Nov 11, 2025
Called and spoke to Lauren Stivey. I told her the part is shipping out Today from Midmark and should arrive on Wed 11/12. She requested we schedule the service visit for Thurs. 11/13 in the morning. I confirmed the arrival time between 9-10am for the tech . She will be there when he arrives for the repair visit.
📋
Outbound to +14346852011
Completed Nov 10, 2025
spoke with Cynthia gave the WO# and told them a coordinator will call to schedule the onsite visit
Nov 10, 2025 5:21pm
@Melissa Owens Hi Melissa, I added notes to this work order