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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314437 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Idaho Skin Institute of Twin Falls — 1411 Falls Ave E Ste 1002, Twin Falls ID, 83301-3455

Nov 10, 2025 → Dec 4, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 17, 2025
✗ SLA Missed (10 biz days late)
Active: 14 biz days
Paused: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Assigned
Nov 10 → Nov 13, 2025
2 business days (counted)
Running total: 2 of 4 biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 13 → Nov 20, 2025
5 business days (counted)
Running total: 7 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 7 of 4 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts
Nov 20 → Nov 24, 2025
2 business days (not counted)
5d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Dec 3, 2025
5 business days (counted)
Running total: 12 of 4 biz days used
▶ Clock Running
Status: Scheduled
Dec 3 → Dec 4, 2025
1 business day (counted)
Running total: 13 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 14 of 4 biz days used
Created: Nov 10, 2025 Completed: Dec 5, 2025
Business Days Used 14 / 4
0 4d budget +10d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0 / 4
Nov 10 → Nov 10 Ready for Scheduling ▶ Running 0 0 / 4
Nov 10 → Nov 13 Assigned ▶ Running 2 2 / 4
Nov 13 → Nov 20 Scheduled ▶ Running 5 7 / 4
Nov 20 → Nov 20 Tech On Site ▶ Running 0 7 / 4
Nov 20 → Nov 24 Awaiting Parts ⏸ Paused 2 —
Nov 24 → Dec 3 Ready for Scheduling ▶ Running 5 12 / 4
Dec 3 → Dec 4 Scheduled ▶ Running 1 13 / 4
Dec 4 → Dec 5 Tech On Site ▶ Running 1 14 / 4
Dispatch 0.0d
Material Management 2.2d
Coordinators 15.7d
Field Work 1.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.2 days
Coordinators
15.7 days
Over SLA
Field Work
1.8 days
Over SLA
Billing
0.0 days
Created: Nov 10, 2025 Due: Dec 5, 2025 Completed: Dec 5, 2025 (on time)
📅
15.5 days Total Age
⏱️
6.0d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
12.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Michah Brackett — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 20, 2025
Visit 2 Dec 4, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542424
Midmark Service Request Dispatch Authorization - WO-00125556
Closed
Zone 2 Repair Email marleeg@idahoskininstitute.com PROBLEM SUMMARY MGIV No power ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Marlee Gunter
Owner
Kimberly Hardison
Created
Nov 10, 2025
Work Orders from this Case (1)
WO-01314437 (current) Invoiced
Repair • Michah Brackett
Created: Nov 10, 2025 • Closed: Dec 4, 2025
Completed with significant delays
Invoiced • 114 days old
🚨
Primary Delay 6.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 12.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.0d / 1.0d SLA
Assigned
2.2d / 0.5d SLA
Scheduled
7.5d / 2.0d SLA
Tech On Site
1.8d / 1.0d SLA
Awaiting Parts
2.2d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-3 Mburris called site spoke with POC Marlee Gunter and set appt for 12-4

12/1/25 SReich

UPS Exception Notification, Tracking Number 1ZE444250370894929

Your shipment

1ZE444250370894929

1 of 2 Piece Shipment

Estimated delivery

Today, December 01 between 8:30 A.M. - 12:30 P.M.


11/24 KHardison: Updated due date.

1ZE444250370464714

1 of 2 Piece Shipment

Estimated delivery

Friday, November 28 between 10:00 A.M. - 1:00 P.M. 

LINE NO: 1.1 QTY: 2 ITEM: 015-0346-40 SERIAL #: DESCRIPTION: FUSE, 6.3A, SLO-BLO, HIGH-BREAKING CAPACITY LINE NO: 2.1 QTY: 1 ITEM: 002-1747-00 SERIAL #: DESCRIPTION: KIT, SCP POWER SUPPLY PCB

11-13 Mburris called site and set appt 

11-12 Mburris email sent to POC

11/10 KHardison, Spoke to Marlee, regarding WO. Advised that a coordinator will call for scheduling.

🔧 Work Performed
12-4-25-MBRAC-DIAGNOSED THAT THE CHAIR NEEDED TWO FUSES THAT WERE BLOWN DUE TO A POWER SURGE OF THE FACILITY. I REPLACED THE FUSES AND THE FACILITY PUT IN A GFI TO HELP WITH THE ISSUE. I RECOMENDED A GFI BREAKER ALSO. DID FUNCTIONAL TEST ON CHAIR AND PUT BACK IN SERVICE. MAIN PC BOARD I PUT IN MY TRUNK STOCK. 11-20-25-MBRAC- EVALUATED 2 BLOWN 015-0346-40 FUSES. I DUE BELIEVE THERE IS A POWER SURGE TAKING PLACE AND ADDRESSED SITE TO PUT A GFI BREAKER DUE TO MULTIPLE BLOWN FUSES. MIDMARK IS SENDING 2 FUSES AND A 002-1747-00 BOARD ALSO
🔍 Technician Findings
Zone 2 Repair Email marleeg@idahoskininstitute.com PROBLEM SUMMARY MGIV No power ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
⚠️ Problem Description
Zone 2 Repair Email marleeg@idahoskininstitute.com PROBLEM SUMMARY MGIV No power ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark Model: 630 (Series) Human Form Procedures Chair

Timeline

📞
Case Linked Nov 10, 10:20 AM
Case Number: 00542424
Subject: Midmark Service Request Dispatch Authorization - WO-00125556
Status: Closed
📋
▶
2 Work Order Created Nov 10, 4:55 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Nov 10, 5:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16m
⏳ 2.8 business days
🗓️
▶
2 Status: Scheduled Nov 13, 3:09 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-20T17:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Michah Brackett Nov 20, 11:26 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 20h
📦
▶
2 Parts Requested Nov 20, 5:37 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Michah Brackett
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 6h 11m
⏱️
5x Labor Added Nov 20, 5:42 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1, 98
⏳ 2.8 business days
📅
Status: Ready for Scheduling by Kimberly Hardison Nov 24, 9:20 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 3d 15h
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Dec 3, 9:53 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-04T20:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Michah Brackett Dec 4, 12:55 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 3h
✔️
Status: Completed by Michah Brackett Dec 4, 8:57 PM
From: Tech On Site
To: Completed
Duration in Previous: 8h 2m
⏱️
▶
2 5x Labor Added Dec 4, 9:03 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Michah Brackett
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 3.4 business days
📄
▶
3 Status: Ready to Bill Dec 9, 3:53 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-248610

Bottlenecks

Assigned
Duration: 2.2 business days (threshold: 4.0 business hours)
Exceeded by 1.7 business days
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00542424
Closed
📦
Parts Order 00085660
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Michah Brackett
Scheduled
Dec 4, 3:00 PM
Created
Nov 10, 4:55 PM
Invoice #
SM-248610

Work Details (10)

Name Type Status Qty Amount Date
WL-03015327 Labor Open 2 $0.00 Nov 20, 5:42 PM
WL-03015328 Labor Open 1 $110.00 Nov 20, 5:42 PM
WL-03015329 Labor Open 2 $0.00 Nov 20, 5:42 PM
WL-03015330 Travel Open 98 $110.00 Nov 20, 5:42 PM
WL-03015331 Travel Open 98 $0.00 Nov 20, 5:42 PM
WL-03027298 Labor Open 2 $0.00 Dec 4, 9:03 PM
WL-03027299 Labor Open 1 $110.00 Dec 4, 9:03 PM
WL-03027300 Labor Open 2 $0.00 Dec 4, 9:03 PM
WL-03027301 Travel Open 98 $110.00 Dec 4, 9:03 PM
WL-03027302 Travel Open 98 $0.00 Dec 4, 9:03 PM

Details