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WO-01314439 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Epiphany Dermatology Bellevue — 1200 112th Ave NE, Ste C 210, Bellevue WA, 98004-3732

Nov 10, 2025 → Nov 20, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 17, 2025
✗ SLA Missed (3 biz days late)
Active: 7 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 21, 2025)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 10 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 12, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Nov 12 → Nov 13, 2025
1 business day (not counted)
2d
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Nov 17, 2025
2 business days (counted)
Running total: 3 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Nov 17 → Nov 21, 2025
4 business days (counted)
Running total: 7 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 7 of 4 biz days used
Created: Nov 10, 2025 Completed: Nov 21, 2025
Business Days Used 7 / 4
0 4d budget +3d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0 / 4
Nov 10 → Nov 10 Ready for Scheduling ▶ Running 0 0 / 4
Nov 10 → Nov 11 Assigned ▶ Running 0 0 / 4
Nov 11 → Nov 12 Scheduled ▶ Running 1 1 / 4
Nov 12 → Nov 12 Tech On Site ▶ Running 0 1 / 4
Nov 12 → Nov 13 Awaiting Parts ⏸ Paused 1
Nov 13 → Nov 17 Ready for Scheduling ▶ Running 2 3 / 4
Nov 17 → Nov 21 Scheduled ▶ Running 4 7 / 4
Nov 21 → Nov 21 Tech On Site ▶ Running 0 7 / 4
Dispatch 0.0d
Material Management 1.8d
Coordinators 7.7d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.8 days
Coordinators
7.7 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Nov 10, 2025 Due: Nov 19, 2025 Completed: Nov 21, 2025 (1 days late)
📅
7.3 days Total Age
⏱️
5.0d in Closed Longest Stage
🔄
11 transitions Status Changes
⚠️
7.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Tim Holman — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 12, 2025
Visit 2 Nov 20, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542430
Midmark Service Request Dispatch Authorization - WO-00125145
Closed
Zone 1 WD Foot extension no function For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jessica Sateesh
Owner
Jessica Sells
Created
Nov 10, 2025
Work Orders from this Case (1)
WO-01314439 (current) Invoiced
Repair • Tim Holman
Created: Nov 10, 2025 • Closed: Nov 20, 2025
Completed with minor delays
Invoiced • 114 days old
🚨
Primary Delay 5.0 days stuck in "Closed"
⏱️
Total Delay 7.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
4.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Awaiting Parts
1.8d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11-17 Mburris calle site set appt with Jeff 

11/13/2025 JRolston - Per UPS, ETA on wb 1ZE444250170083719 is Today, 11/13. Updated work order accordingly.


11-11 Mburris email from POC to set

11-10 Mburris email sent to POC

🔧 Work Performed
11.20 returned to install set screw. tested with success, show staff results. 11.12 after troubleshooting I found that the set screw that holds the pin of the foot pad has been lost. Called Midmark and ordered a new pin. 040-0312-28
🔍 Technician Findings
foot pad not secure
⚠️ Problem Description
Zone 1 WD Foot extension no function For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you
📄 Description
Midmark 641 (Series) Power Procedures Chair

Timeline

📞
Case Linked Nov 10, 10:28 AM
Case Number: 00542430
Subject: Midmark Service Request Dispatch Authorization - WO-00125145
Status: Closed
📋
Work Order Created Nov 10, 5:02 PM
Work Order: WO-01314439
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Jessica Sells Nov 10, 5:08 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
👷
2 Status: Assigned Nov 10, 5:21 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Tim Holman
🗓️
2 Status: Scheduled Nov 11, 11:48 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-12T17:00:00.000+0000
1.0 business days
🔧
Status: Tech On Site by Tim Holman Nov 12, 11:53 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
⏱️
3 3x Labor Added Nov 12, 12:45 PM
3x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00085166
Status: Closed
📦
Status: Awaiting Parts by Tim Holman
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 53m
📅
Status: Ready for Scheduling by John Rolston Nov 13, 10:45 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 21h 59m
3.0 business days
📅
2 Dispatch Scheduled Nov 17, 3:42 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 4h
4.0 business days
⏱️
3x Labor Added Nov 20, 3:42 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1, 70
⏱️
3 2x Labor Added Nov 20, 7:41 PM
2x Labor Added → Status: Tech On Site → Status: Closed
🔧
Status: Tech On Site by Tim Holman
From: Scheduled, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 3d 3h, 0m
🏁
Status: Closed by Tim Holman
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 5.5 business days
📄
2 Status: Ready to Bill Dec 1, 3:58 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:09 PM
Invoice Number: 247886

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00542430
Closed
📦
Parts Order 00085166
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Tim Holman
Scheduled
Nov 20, 4:00 PM
Created
Nov 10, 5:02 PM
Invoice #
247886

Work Details (8)

Name Type Status Qty Amount Date
WL-03004574 Labor Open 2 $0.00 Nov 12, 12:45 PM
WL-03004575 Labor Open 1 $110.00 Nov 12, 12:45 PM
WL-03004576 Travel Open 20 $110.00 Nov 12, 12:45 PM
WL-03015052 Labor Open 2 $0.00 Nov 20, 3:42 PM
WL-03015053 Labor Open 1 $110.00 Nov 20, 3:42 PM
WL-03015054 Travel Open 70 $110.00 Nov 20, 3:42 PM
WL-03015467 Labor Open 2 $0.00 Nov 20, 7:41 PM
WL-03015468 Travel Open 30 $0.00 Nov 20, 7:41 PM

Details