1/2 MOwens Katrina Braxton replied back that any day M-Th around 11am works to schedule. Replied back confirming the schedule date on Tues. 1/6 around 11am.
12/30 MOwens Sent an email to CareATC asking for the hours for this location during the week to schedule the inspection in January
🔧Work Performed
performed an inspection and electrical testing on all Biomed equipment. I placed all equipment back into service and is ready for use.
🔍Technician Findings
I arrived on site to do an inspection on the BioMed equipment.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
37 Pcs
https://www.ebiotrack.com/inspection.php?iid=31144
From: mowens@emsar.com
To: katrinabraxton@careatc.com, purchasingsupport@careatc.com
Cc: jasminelansdownewhite@careatc.com, brianhuynh@careatc.com, mindytrantham@careatc.com
For Bartlett
I will schedule the inspection visit for 1/6 with arrival at 11am.
Melissa
From: Katrina Braxton <katrinabraxton@careatc.com>
Sent: Wednesday, December 31, 2025 10:19 AM
To: Purchasing Support <purchasingsupport@careatc.com>
Cc: Jasmine Lansdowne-White <jasminelansdownewhite@careatc.com>; Me
From: mowens@emsar.com
To: purchasingsupport@careatc.com
Cc: jasminelansdownewhite@careatc.com
Jasmine
What are the hours for this location to schedule the annual inspection in January?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/emsarinc> <http://www.linkedin.com/company/emsar---equ
Work Order: WO-01314440
Account: CareATC
Customer Case Number:
Location: Care4Us IHBC - Bartlett TN
Address: 7665 Hwy 70 suite 101, Bartlett, TN 38133
Manufacturer:
Model #:
Serial #:
Contact Name: Purchasing Support
Contact Phone: 918-947-6607
Contact Email: purchasingsupport@careatc.com
Due Da
Timeline
📞
Case Linked Nov 9, 6:06 AM
Case Number:00542328
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Nov 10, 5:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 11, 9:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:16h 50m
🚨34.0 business days
🗓️
▶
2
Status: Scheduled Jan 2, 9:42 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-01-06T16:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLEJan 6, 11:22 AM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 1h
⏱️
▶
2
5x Labor Added Jan 6, 1:40 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2h 23m, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Jan 8, 12:25 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:2m, 0m
⏳2.0 business days
🧾
Invoice Created Jan 9, 3:41 PM
Invoice Number:SM-250791
Bottlenecks
Assigned
Duration: 34.0 business days (threshold: 4.0 business hours)
Exceeded by 33.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)