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WO-01314450 ↗ ServiceMax

Lamprey Healthcare • Inspection • PSM

📍 Lamprey Healthcare - Newmarket — 207 South Main Street, Newmarket NH, 03857

Nov 10, 2025 → Feb 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (44 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
36d
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Jan 6, 2026
36 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 36 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 23, 2026
12 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Entered
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 48 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 23 → Feb 2, 2026
6 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 2 → Feb 4, 2026
2 business days (counted)
Running total: 56 of ? biz days used
Created: Nov 10, 2025 Completed: Feb 4, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jan 6 Ready for Scheduling ▶ Running 36 36
Jan 6 → Jan 6 Assigned ▶ Running 0 36
Jan 6 → Jan 23 Scheduled ▶ Running 12 48
Jan 23 → Jan 23 Entered ▶ Running 0 48
Jan 23 → Jan 23 Assigned ▶ Running 0 48
Jan 23 → Feb 2 Scheduled ▶ Running 6 54
Feb 2 → Feb 4 Tech On Site ▶ Running 2 56
Dispatch 0.0d
Coordinators 55.6d
Field Work 2.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
55.6 days
Over SLA
Field Work
2.3 days
Over SLA
Created: Nov 10, 2025 Due: Jan 30, 2026 Completed: Feb 4, 2026 (4 days late)
📅
55.5 days Total Age
⏱️
36.2d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
52.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by James Duff — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 2, 2026
Visit 2 Feb 3, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542352
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 168 pcs https://www.ebiotrack.com/inspection.php?iid=31150
Priority
Standard
Origin
Email
Reason
New Case
Contact
Laurie Curley
Owner
Jessica Sells
Created
Nov 10, 2025
Work Orders from this Case (1)
WO-01314450 (current) Invoiced
Inspection • James Duff
Created: Nov 10, 2025 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 114 days old
🚨
Primary Delay 36.2 days stuck in "Ready for Scheduling"
⏱️
Total Delay 52.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
36.2d / 1.0d SLA
Scheduled
19.5d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
2.3d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/23 KSmith -- Rescheduled for the week of 2/2 with Lisa. Original FSE cancelled trip due to incoming weather and no local FSEs are available.

1/6 KSmith -- Scheduled for the week of the 26th with Lisa. Newmark then Raymond then Nashua. Call logged on WO-01313219

12/30 KSmith -- Left VM for Lisa to schedule for the week of 1/19 on WO-01313219 (Possibly Duff as FSE)

CONFIRMED


12/23/2025 LHill-rec'd call from Lisa Downs at 603-292-7216(that is her direct number). she is the POC for 1314450, 1317194, and 133219.

Scheduling ahead needed: Yes 


Certain day or time: M-F 8:00 AM- 5:00 PM.  


Confirmed contact information is correct: Yes.  


Anything additional needed for tech to gain access to the facility: No  


 


12/22/2025 LHill-tried to send email to lcurley@lampreyhealth.org but it would not go through. Bounced.


12/22/2025 LHill-LM at 

603-244-7394 for Laurie Curley to confirm contact & equipment.

🔧 Work Performed
02/02/2026 - 02/03/2026 JWD Located all biomedical equipment and perform annual inspection, calibration and electrical safety tests for this site. Total of equipment inspected is 178. Added all equipment to inventory. All equipment not located added to archives notified POC of inspection findings and completion.
🔍 Technician Findings
02/02/2026 - 02/03/2026 JWD Complete a walkthrough with the POC for the units that need to be inspected. Locate all biomed equipment and perform annual inspection, calibration and electrical safety tests for this site. Add all equipment to inventory. Any equipment not located add to archives. Notify POC of inspection findings and completion.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 168 pcs https://www.ebiotrack.com/inspection.php?iid=31150

Timeline

📞
Case Linked Nov 10, 6:00 AM
Case Number: 00542352
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 10, 5:42 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 36.8 business days
👷
▶
3 Technician Assigned Jan 6, 1:12 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 56d 19h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-26T14:00:00.000+0000
🚨 13.0 business days
🆕
▶
4 Status: Entered Jan 23, 12:57 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: James Duff
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-02T14:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
⚠️ 7.0 business days
🔧
Status: Tech On Site by James Duff Feb 2, 8:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 19h
💵
▶
2 2x Expenses Added Feb 2, 4:03 PM
2x Expenses Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 7.5, 1
🔩
2x Parts Added Feb 3, 2:37 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Feb 3, 5:53 PM
Type: Labor
Status: Open
Qty: 2, 8, 1
💵
▶
2 Expenses Added Feb 3, 9:27 PM
Expenses Added → Status: Completed
✔️
Status: Completed by James Duff
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 12h, 0m
📄
Status: Ready to Bill by Diane Patton Feb 4, 10:56 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 13h 25m, 0m
⏳ 3.0 business days
🧾
Invoice Created Feb 7, 12:27 AM
Invoice Number: SM-252956

Bottlenecks

Ready for Scheduling
Duration: 36.2 business days (threshold: 1.0 business days)
Exceeded by 35.2 business days
Scheduled
Duration: 12.7 business days (threshold: 2.0 business days)
Exceeded by 10.7 business days
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Tech On Site
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00542352
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
James Duff
Scheduled
Feb 2, 9:00 AM
Created
Nov 10, 5:42 PM
Invoice #
SM-252956

Work Details (11)

Name Type Status Qty Amount Date
WL-03088366 Expenses Open 1 $0.00 Feb 2, 4:03 PM
WL-03088367 Expenses Open 1 $0.00 Feb 2, 4:03 PM
WL-03088384 Labor Open 7.5 $0.00 Feb 2, 4:07 PM
WL-03088385 Labor Open 1 $0.00 Feb 2, 4:07 PM
WL-03088387 Labor Open 1 $0.00 Feb 2, 4:07 PM
WL-03089586 Parts Open 1 $297.00 Feb 3, 2:37 PM
WL-03089587 Expenses Open 1 $0.00 Feb 3, 2:37 PM
WL-03090002 Labor Open 2 $0.00 Feb 3, 5:53 PM
WL-03090003 Labor Open 8 $4,660.40 Feb 3, 5:53 PM
WL-03090004 Labor Open 1 $0.00 Feb 3, 5:53 PM
WL-03090494 Expenses Open 1 $0.00 Feb 3, 9:27 PM

Details