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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314467 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Nov 11, 2025 → Nov 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (277 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
▶ Clock Running
Status: Created
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 17, 2025
4 business days (counted)
Running total: 4 of ? biz days used
1d
▶ Clock Running
Status: Incomplete
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 5 of ? biz days used
Created: Nov 11, 2025 Completed: Nov 18, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 11 → Nov 11 Created ▶ Running 0 0
Nov 11 → Nov 11 Scheduled ▶ Running 0 0
Nov 11 → Nov 11 Entered ▶ Running 0 0
Nov 11 → Nov 17 Scheduled ▶ Running 4 4
Nov 17 → Nov 18 Incomplete ▶ Running 1 5
Coordinators 3.1d
Incomplete 1.5d (excluded)
✓ SLA Met
Coordinators
3.1 days
Over SLA
Incomplete (excluded from total)
1.5 days
Created: Nov 11, 2025 Due: Dec 31, 2026 Completed: Nov 18, 2025 (408 days early)
📅
4.5 days Total Age
⏱️
3.1d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
1.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Nov 11, 2025
Visit 2 Nov 12, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542699
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Nov 10, 2025
Work Orders from this Case (1)
WO-01314467 (current) Invoiced
FCO • Davon Cox
Created: Nov 11, 2025 • Closed: Nov 17, 2025
Completed with minor delays
Invoiced • 113 days old
🚨
Primary Delay 3.1 days stuck in "Scheduled"
⏱️
Total Delay 1.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
3.1d / 2.0d SLA
Incomplete
1.5d
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86600081
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Nov 10, 6:10 PM
Case Number: 00542699
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 11, 8:23 AM
Work Order: WO-01314467
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 11, 11:13 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-12T06:00:00.000+0000, 2025-11-12T00:00:00.000+0000, 2025-11-12T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 2h 50m
🆕
▶
3 Status: Entered Nov 11, 12:24 PM
Status: Entered → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-11T00:00:00.000+0000, 2025-11-11T06:00:00.000+0000, 2025-11-11T14:00:00.000+0000
👷
Technician Assigned by Brandi Rodriguez
Technician: Davon Cox
💵
2x Expenses Added Nov 11, 1:01 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
3x Labor Added Nov 16, 6:49 PM
Type: Labor
Status: Open
Qty: 5, 4, 0.5
⏱️
3x Labor Added Nov 16, 7:10 PM
Type: Labor
Status: Open
Qty: 0.5, 4.5
💵
Expenses Added Nov 16, 7:40 PM
Type: Expenses
Status: Open
Qty: 1
🚗
▶
2 4x Travel Added Nov 16, 7:48 PM
4x Travel Added → Status: Incomplete
⚠️
Status: Incomplete by Davon Cox
From: Scheduled
To: Incomplete
Duration in Previous: 5d 7h
⏳ 1.0 business days
✔️
Status: Completed by Davon Cox Nov 17, 10:41 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 1d 2h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Nov 18, 12:42 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 14h 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 19, 9:16 PM
Invoice Number: SM-246846

Bottlenecks

Scheduled
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00542699
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Nov 11, 9:00 AM
Created
Nov 11, 8:23 AM
Invoice #
SM-246846

Work Details (13)

Name Type Status Qty Amount Date
WL-03003300 Expenses Open 1 $0.00 Nov 11, 1:01 PM
WL-03003301 Expenses Open 1 $0.00 Nov 11, 1:01 PM
WL-03009342 Labor Open 5 $0.00 Nov 16, 6:49 PM
WL-03009341 Labor Open 4 $0.00 Nov 16, 6:49 PM
WL-03009343 Labor Open 0.5 $0.00 Nov 16, 6:49 PM
WL-03009349 Labor Open 0.5 $0.00 Nov 16, 7:10 PM
WL-03009350 Labor Open 5 $0.00 Nov 16, 7:10 PM
WL-03009351 Labor Open 4.5 $0.00 Nov 16, 7:10 PM
WL-03009352 Expenses Open 1 $0.00 Nov 16, 7:40 PM
WL-03009353 Travel Open 165 $0.00 Nov 16, 7:48 PM
WL-03009356 Travel Open 165 $0.00 Nov 16, 7:48 PM
WL-03009355 Travel Open 5 $0.00 Nov 16, 7:48 PM
WL-03009354 Travel Open 5 $0.00 Nov 16, 7:48 PM

Details