Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314500 ↗ ServiceMax

KEYSIGHT TECHNOLOGIES (EMG) • Cross-Training • PC

📍 Nidal Al-Sharif Trunk Stock — 6211 S Crystal River Dr, Murray UT, 84123

Nov 11, 2025 → Nov 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 29, 2025
✓ SLA Met
Active: 11 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
▶ Clock Running
Status: Created
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 26, 2025
11 business days (counted)
Running total: 11 of ? biz days used
Created: Nov 11, 2025 Completed: Nov 26, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 11 → Nov 11 Created ▶ Running 0 0
Nov 11 → Nov 11 Ready for Scheduling ▶ Running 0 0
Nov 11 → Nov 11 Assigned ▶ Running 0 0
Nov 11 → Nov 26 Scheduled ▶ Running 11 11
Coordinators 11.0d
Billing 2.2d
✓ SLA Met
Coordinators
11.0 days
Over SLA
Billing
2.2 days
Over SLA
Created: Nov 11, 2025 Due: Nov 29, 2025 Completed: Nov 26, 2025 (3 days early)
📅
11.0 days Total Age
⏱️
11.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
10.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Nov 24, 2025
Visit 2 Nov 25, 2025
Visit 3 Nov 26, 2025

AI Analysis

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Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00542375
Work Order
Closed
Can I have a Work Order for Keysight Training for the week of November 15th and the week of November 22nd , please I just wanted to let you know that there's no FOM approval needed. I'm working on the Keysight account
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
Jessica Sells
Created
Nov 10, 2025
Work Orders from this Case (2)
WO-01314500 (current) Invoiced
Cross-Training • Nidal Al-Sharif
Created: Nov 11, 2025 • Closed: Nov 26, 2025
WO-01314501 Invoiced
Cross-Training • Nidal Al-Sharif
Created: Nov 11, 2025 • Closed: Dec 5, 2025
Completed with minor delays
Invoiced • 113 days old
🚨
Primary Delay 11.0 days stuck in "Scheduled"
⏱️
Total Delay 10.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
11.0d / 2.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Keysight Training 11.24 to 11.29.25
🔍 Technician Findings
Keysight Training
⚠️ Problem Description
Can I have a Work Order for Keysight Training for the week of November 15th I just wanted to let you know that there's no FOM approval needed. I'm working on the Keysight account

Timeline

📞
Case Linked Nov 10, 8:54 AM
Case Number: 00542375
Subject: Work Order
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 11, 9:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 11, 10:55 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 57m, 0m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-10T15:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Nicholas Willick Nov 19, 1:39 PM
Scheduled For: 2025-11-17T15:00:00.000+0000
⏳ 4.0 business days
⏱️
Labor Added Nov 24, 9:19 AM
Type: Labor
Status: Open
Qty: 8
📅
Dispatch Scheduled by Nicholas Willick Nov 24, 1:01 PM
Scheduled For: 2025-11-24T15:00:00.000+0000
⏱️
Labor Added Nov 25, 9:19 AM
Type: Labor
Status: Open
Qty: 8
⏳ 2.0 business days
⏱️
Labor Added Nov 26, 9:49 AM
Type: Labor
Status: Open
Qty: 8
✔️
Status: Completed by Nidal Al-Sharif Nov 26, 9:56 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 14d 23h, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 26, 11:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 26m
⏳ 2.0 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 1, 4:11 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 4h
💰
Status: Invoiced by Hannah Shaw Dec 1, 5:50 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 38m
⚠️ 5.8 business days
🧾
Invoice Created Dec 8, 5:09 PM
Invoice Number: 247895

Bottlenecks

Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours

🔗 Related Artifacts

📞
Case 00542375
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Nidal Al-Sharif
Scheduled
Nov 24, 10:00 AM
Created
Nov 11, 9:57 AM
Invoice #
247895

Work Details (3)

Name Type Status Qty Amount Date
WL-03018244 Labor Open 8 $560.00 Nov 24, 9:19 AM
WL-03019443 Labor Open 8 $560.00 Nov 25, 9:19 AM
WL-03020645 Labor Open 8 $560.00 Nov 26, 9:49 AM

Details