12/15 RM chatter to field, been sitting in TOffSite since 12/11, no notes, part order still open
12-9 Mburris email from POC Deseray Ruiz Rios to set appt
12-9 Mburris email sent to POC
12/3/25 SReich
Your shipment
1ZE444250370831488
Estimated delivery
Monday, December 08 between 10:15 A.M. - 12:15 P.M.
The next progress update is expected by Monday, December 08
Order No: 741035
Customer PO No: PO015309
Customer: EMSAR Inc
Ship To Name: Carelon
Ship To Address: 3150 N Tenaya Way Suite 100
Ship To City/State: Las Vegas, NV 89128 0427
Waybill (Tracking #): 1ZE444250370831488
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 02-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-1933-00 SERIAL #: DESCRIPTION: KIT, HI-LO ACTUATOR CAP
LINE NO: 2.1 QTY: 1 ITEM: 016-1625-00 SERIAL #: DESCRIPTION: LOCKING GAS SPRING
LINE NO: 3.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT
🔧Work Performed
replaced spring. function tested and returned to service.
🔍Technician Findings
exam chair spring broke
⚠️Problem Description
Notes: Exam chair spring has broken . Unable to recline back
Model: Midmark - 622-008
asset 13273403 https://www.ebiotrack.com/workorder.php?wo=69605
📧
Email:Re: EMSAR Request for service at Carelon - NV-Tenaya (Email to schedule service)
Completed Dec 9, 2025
From: Deseray.Rios-Ruiz@caremore.com
To: michael.burris@emsar.com
Hello.
Yes, we can schedule for 12/11 for the repair. I will be out of the office but will let my team know of your arrival time and date. Thank you
Deseray Rios-Ruiz
Lead Medical Assistant
3150 N. Tenaya Way Suite #100
Las Vegas, NV 89128
Office: 702 233-4950
Fax: 702 473-7158
________________________________
From: Michael Burris <michael.burris@emsar.com>
Sent: Tuesday, December 9, 202
📧
Email: EMSAR Request for service at Carelon - NV-Tenaya (Email to schedule service)
Completed Dec 9, 2025
To: deseray.rios-ruiz@caremore.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Carelon - NV-Tenaya (Email to schedule service)
Body:
Hi Deseray Ruiz Rios,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your Exam chair spring has broken. Unable to recline back.
We curren
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 2, 2025
To: deseray.rios-ruiz@caremore.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01314505Location: Carelon - NV-TenayaAddress: 3150 N. Tenaya Way, Suite 100 Las Vegas, NV 89128-0427Device: Problem Description: Notes: Exam chair spring has broken . Unable to r
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 25, 2025
To: deseray.rios-ruiz@caremore.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01314505Location: Carelon - NV-TenayaAddress: 3150 N. Tenaya Way, Suite 100 Las Vegas, NV 89128-0427Device: Problem Description: Notes: Exam chair spring has broken . Unable to r
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 18, 2025
To: deseray.rios-ruiz@caremore.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01314505Location: Carelon - NV-TenayaAddress: 3150 N. Tenaya Way, Suite 100 Las Vegas, NV 89128-0427Device: Problem Description: Notes: Exam chair spring has broken . Unable to r
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 11, 2025
To: deseray.rios-ruiz@caremore.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01314505Location: Carelon - NV-TenayaAddress: 3150 N. Tenaya Way, Suite 100 Las Vegas, NV 89128-0427Device: Problem Description: Notes: Exam chair spring has broken . Unable to r
📅
WO-01314505 - Virtual Tech - Field Repair - Las Vegas - Carelon - NV-Tenaya
Dec 11, 2025 1:00pm – 4:00pm
Work Order: WO-01314505
Account: Carelon
Customer Case Number:
Location: Carelon - NV-Tenaya
Address: 3150 N. Tenaya Way, Suite 100, Las Vegas, NV 89128-0427
Manufacturer:
Model #:
Serial #:
Contact Name: Deseray Ruiz Rios
Contact Phone: 725 268 0052
Contact Email: deseray.rios-ruiz@caremore.com
Timeline
📞
Case Linked Nov 11, 9:30 AM
Case Number:00542799
Subject:<no subject>
Status:Closed
📋
▶
3
Work Order Created Nov 11, 10:12 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00085075
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:1m
🚨18.0 business days
🔩
▶
2
3x Parts Added Dec 9, 1:35 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From:Awaiting Parts
To:Reschedule
Duration in Previous:28d 3h
👷
▶
2
Technician Assigned Dec 9, 3:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Reschedule
To:Assigned
Duration in Previous:1h 29m
🗓️
▶
2
Status: Scheduled Dec 9, 5:48 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-12-11T18:00:00.000+0000
⏳2.8 business days
🔧
Status: Tech On Site by Michael RussellDec 11, 1:52 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 20h
🚗
Status: Tech Off Site by Michael RussellDec 11, 9:59 PM