Midmark Service Request Dispatch Authorization - WO-00125584
Closed
Travel Zone 1
PROBLEM SUMMARY
PM NWD 3 YR run with SR 1490056
ADDITIONAL NOTES
This dispatch needs to be completed on the same day as SR 1490056. Part shipping on 11/11 via UPS NDA. Please schedule
ASAP as the customer is wanting to have this done this coming Friday 11/14. Drop shipping parts to end-user on SO# 737717
via UPS NDA. Tracking number will be sent to the service company. If assistance or parts are needed, please contact Medical
844-856-1230. Thank you! PM Service Requirements: Tech needs to watch the training video (
https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site Tech to follow the checklist that is sent in the
PM Kit Tech needs to show up on site with the proper supplies (including distilled water) Tech needs to submit to Midmark
completed/signed checklist Tech should also leave a copy of completed checklist with Customer
DISPATCH ITEMS
Serial # V246124 Item M9-022
ITEM DESCRIPTION
RITTER M9 ULTRACLAVE 115V
PCR CODES
Problem Cause Resolution
UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 737717 002-10250-00 1.00000
Primary Delay8.5 days stuck in "WO Correction Needed"
⏱️
Total Delay3.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
2.5d / 1.0d SLA
Closed
4.0d / 1.0d SLA
WO Correction Needed
8.5d
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/19 NSuarez Please add checklist.
11-11 Mburris called site spoke with Ariana La France to set appt
11/11/2025 SRobinson- Added revised form from case 00542564.
11/11/2025 SRobinson- Called Ariana La France, 1(323) 464-8046. It went to VM, LM with WO# and advised a coordinator will be reaching out to schedule.
🔧Work Performed
STARTED PM.
🔍Technician Findings
SN:V246124
PM SERVICE
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
PM NWD 3 YR run with SR 1490056
ADDITIONAL NOTES
This dispatch needs to be completed on the same day as SR 1490056. Part shipping on 11/11 via UPS NDA. Please schedule
ASAP as the customer is wanting to have this done this coming Friday 11/14. Drop shipping parts to end-user on SO# 737717
via UPS NDA. Tracking number will be sent to the service company. If assistance or parts are needed, please contact Medical
844-856-1230. Thank you! PM Service Requirements: Tech needs to watch the training video (
https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site Tech to follow the checklist that is sent in the
PM Kit Tech needs to show up on site with the proper supplies (including distilled water) Tech needs to submit to Midmark
completed/signed checklist Tech should also leave a copy of completed checklist with Customer
DISPATCH ITEMS
Serial # V246124 Item M9-022
ITEM DESCRIPTION
RITTER M9 ULTRACLAVE 115V
PCR CODES
Problem Cause Resolution
UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 737717 002-10250-00 1.00000
11/11/2025 SRobinson- Called Ariana La France, 1(323) 464-8046. It went to VM, LM with WO# and advised a coordinator will be reaching out to schedule.
📅
WO-01314533 - Preventive Maintenance - M9 (Series) Sterilizer - Los Angeles - Rebecca Fitzgerald MD
Nov 13, 2025 10:30am – 7:00pm
Work Order: WO-01314533
Account: MIDMARK
Customer Case Number: SR 1490050 WO-00125584
Location: Rebecca Fitzgerald MD
Address: 321 N Larchmont Bl Ste 906, Los Angeles, CA 90004
Manufacturer: Midmark
Model #: M9 (Series) Sterilizer
Serial #: V246124
Contact Name: Ariana La France
Contact Phone: 323-4
PDF
SRA_WO-00125584_ver1
Nov 11, 2025
PDF
SRA_WO-00125584_ver2
Nov 11, 2025
PDF
AUTOCLEAV
Nov 17, 2025
JPG
WIN_20251203_06_13_04_Pro
Dec 3, 2025
Timeline
📞
Case Linked Nov 10, 2:08 PM
Case Number:00542560
Subject:Midmark Service Request Dispatch Authorization - WO-00125584
Status:Closed
📋
Work Order Created Nov 11, 11:33 AM
Work Order:WO-01314533
Type:Preventive Maintenance
Priority:P4
📅
Status: Ready for Scheduling by Shelby RobinsonNov 11, 11:59 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:26m
👷
▶
2
Technician Assigned Nov 11, 12:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:30m
🗓️
▶
2
Status: Scheduled Nov 11, 12:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-11-13T15:30:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Michael RussellNov 13, 3:09 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 2h
⏱️
Labor Added Nov 13, 3:42 PM
Type:Labor
Status:Open
Qty:4.5
⏱️
3x Labor Added Nov 13, 5:08 PM
Type:Labor, Travel
Status:Open
Qty:2, 296
⏳2.9 business days
⏱️
Labor Added Nov 17, 10:25 AM
Type:Labor
Status:Open
Qty:4.5
✔️
Status: Completed by Michael RussellNov 17, 10:34 AM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:3d 19h, 0m
⏳3.0 business days
✏️
Status: WO Correction Needed by Nancy SuarezNov 19, 2:58 PM
From:Closed
To:WO Correction Needed
Duration in Previous:2d 4h
⚠️8.8 business days
🏁
Status: Closed by Michael RussellDec 3, 6:13 AM
From:WO Correction Needed
To:Closed
Duration in Previous:13d 15h
📄
▶
3
Status: Ready to Bill Dec 3, 2:53 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created
Invoice Number:SM-248102
Bottlenecks
Tech On Site
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)