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WO-01314558 ↗ ServiceMax

LOUDON FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Loudon Fire Department — 8 Cooper Street, Loudon NH, 03307

Nov 11, 2025 → Nov 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (1 biz days early)
Active: 10 biz days
🕐 Clock stopped: Invoiced (Nov 25, 2025)
▶ Clock Running
Status: Created
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 12, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 25, 2025
9 business days (counted)
Running total: 10 of ? biz days used
Created: Nov 11, 2025 Invoiced: Nov 25, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 11 → Nov 11 Created ▶ Running 0 0
Nov 11 → Nov 12 Ready for Scheduling ▶ Running 1 1
Nov 12 → Nov 12 Assigned ▶ Running 0 1
Nov 12 → Nov 25 Scheduled ▶ Running 9 10
Coordinators 10.7d
Field Work 0.5d
Billing 0.0d
✓ SLA Met
Coordinators
10.7 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Nov 11, 2025 Due: Nov 26, 2025 Completed: Nov 25, 2025 (1 days early)
📅
9.8 days Total Age
⏱️
9.4d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
8.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542518
Sales
Closed
Q-00031024 Annual Equipment PM annual pm for this year 6252 Stair-PRO 040639315 6252 Stair-PRO 040839725 6390 Power-LOAD 1905003400657 6390 Power-LOAD 2211012400288 6506 Power Pro XT 141239559 6506 Power Pro XT 1906003500446 https://www.ebiotrack.com/inspection.php?iid=31177
Priority
High
Origin
Phone
Reason
New Case
Contact
Thomas Blanchette
Owner
Kimberly Hardison
Created
Nov 10, 2025
Work Orders from this Case (1)
WO-01314558 (current) Invoiced
Preventive Maintenance • Paul Bonang Jr
Created: Nov 11, 2025 • Closed: Nov 25, 2025
Completed with minor delays
Invoiced • 113 days old
🚨
Primary Delay 9.4 days stuck in "Scheduled"
⏱️
Total Delay 8.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
9.4d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/12 KSmith -- Scheduled for 11/25 with Tom

11/12 KSmith -- Sent email to schedule for 11/25

🔧 Work Performed
Stryker Medical - 6390 Power-LOAD Serial #: 2211012400288 - Asset ID: 13273258 Stryker Medical - 6506 PowerPro Serial #: 141239559 - Asset ID: 13273259 Stryker Medical - 6252 Stair-Pro Serial #: 040639315 - Asset ID: 13273260 Stryker Medical - 6252 Stair-Pro Serial #: 040839725 - Asset ID: 13273261 Stryker Medical - 6390 Power-LOAD Serial #: 1905003400657 - Asset ID: 13273262 Stryker Medical - 6506 PowerPro Serial #: 1906003500446 - Asset ID: 13273263
⚠️ Problem Description
Q-00031024 Annual Equipment PM annual pm for this year 6252 Stair-PRO 040639315 6252 Stair-PRO 040839725 6390 Power-LOAD 1905003400657 6390 Power-LOAD 2211012400288 6506 Power Pro XT 141239559 6506 Power Pro XT 1906003500446 https://www.ebiotrack.com/inspection.php?iid=31177

Timeline

📞
Case Linked Nov 10, 12:51 PM
Case Number: 00542518
Subject: Sales
Status: Closed
📋
▶
2 Work Order Created Nov 11, 12:08 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 1.0 business days
👷
▶
2 Technician Assigned Nov 12, 1:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
🗓️
▶
2 Status: Scheduled Nov 12, 3:38 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-25T15:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 19, 4:10 PM
Scheduled For: 2025-11-25T17:00:00.000+0000
⏳ 5.0 business days
🔧
Status: Tech On Site by Paul Bonang Nov 25, 1:49 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 22h
⏱️
▶
2 10x Labor Added Nov 25, 6:09 PM
10x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 4h 20m
⏳ 2.7 business days
📄
▶
2 Status: Ready to Bill Dec 1, 4:17 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:09 PM
Invoice Number: 247897

Bottlenecks

Scheduled
Duration: 9.4 business days (threshold: 2.0 business days)
Exceeded by 7.4 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00542518
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Paul Bonang Jr
Scheduled
Nov 25, 12:00 PM
Created
Nov 11, 12:08 PM
Invoice #
247897

Work Details (10)

Name Type Status Qty Amount Date
WL-03020168 Labor Open 0.5 $246.00 Nov 25, 6:09 PM
WL-03020169 Labor Open 0.5 $205.00 Nov 25, 6:09 PM
WL-03020170 Labor Open 0.5 $82.00 Nov 25, 6:09 PM
WL-03020171 Labor Open 0.5 $82.00 Nov 25, 6:09 PM
WL-03020172 Labor Open 0.5 $246.00 Nov 25, 6:09 PM
WL-03020173 Labor Open 0.5 $205.00 Nov 25, 6:09 PM
WL-03020174 Labor Open 1.75 $500.00 Nov 25, 6:09 PM
WL-03020175 Travel Open 98 $0.00 Nov 25, 6:09 PM
WL-03020176 Labor Open 2.5 $0.00 Nov 25, 6:09 PM
WL-03020177 Travel Open 149 $0.00 Nov 25, 6:09 PM

Details