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← WO Overview

WO-01314565 ↗ ServiceMax

MIDMARK • Repair • P4

📍 NVA Stafford Veterinary Hospital — 211 N Main St, Manahawkin NJ, 08050

Nov 11, 2025 → Nov 13, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 17, 2025
✓ SLA Met (1 biz days early)
Active: 3 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Assigned
Nov 11 → Nov 12, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 13, 2025
1 business day (counted)
Running total: 2 of 4 biz days used
1d
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 14, 2025
1 business day (counted)
Running total: 3 of 4 biz days used
Created: Nov 11, 2025 Completed: Nov 14, 2025
Business Days Used 3 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 11 → Nov 11 Created ▶ Running 0 0 / 4
Nov 11 → Nov 11 Ready for Scheduling ▶ Running 0 0 / 4
Nov 11 → Nov 12 Assigned ▶ Running 1 1 / 4
Nov 12 → Nov 13 Scheduled ▶ Running 1 2 / 4
Nov 13 → Nov 14 Tech On Site ▶ Running 1 3 / 4
Coordinators 3.0d
Field Work 1.1d
Billing 0.0d
✓ SLA Met
Coordinators
3.0 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.0 days
Created: Nov 11, 2025 Due: Nov 17, 2025 Completed: Nov 14, 2025 (3 days early)
📅
2.5 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542602
Midmark Service Request Dispatch Authorization - WO-00125615
Closed
Zone 2 WD 0746-034c Can ask for Lynn or Cindy if Chelsea is unavailable. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chelsea Bunnell
Owner
Jessica Sells
Created
Nov 10, 2025
Work Orders from this Case (1)
WO-01314565 (current) Invoiced
Repair • Chris Galasso
Created: Nov 11, 2025 • Closed: Nov 13, 2025
Completed with minor delays
Invoiced • 113 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/12 MOwens Called and spoke to Lynn and scheduled the repair visit for Thurs. 11/13 with eta between 2-3pm.

11/11/2025jsells

spoke with Chelsea, and I gave her the WO# and told her a coordinator will call her to schedule the onsite visit

🔧 Work Performed
TEMP SENSOR 1095 OHMS, 4.95V ; SPOKE TO MIDMARK SHAUN; RAISED FRONT FEET 1/8 INCH TO BRING WATER LEVEL IN CHAMBER LEVEL; RAN WRAPPED CYCLE WITHOUT ISSUE, RAN DELICATE CYCLE WITHOUT ISSUE; SPOKE TO MIDMARK DEVON, SUGGESTED UNIT BEING (OVER) LOADED; RAN INTENTIONALLY 4 WRAPPED PACKS STACKED 2 HIGH ON DELICATE CYCLE (CYCLE 96) WITHOUT ISSUE; ADVISED CUSTOMER ON LOADING, REFERENCE REVERSE OF REFERENCE CARD HANGING ON WALL
🔍 Technician Findings
STACKED WRAPPED PACKS PRESENT IN UNIT ON ARRIVAL; ERROR PRESENT FROM MONDAY 11.10.25 OF LOW TEMPERATURE IN DELICATE STERILIZE MODE 0746-034C CYCLE 87 (M HARRIS CHANGED AIR VALVE ON SAT 11.08); GASKET OK; CUSTOMER FRUSTRATED WITH REPEAT ERRORS
⚠️ Problem Description
Zone 2 WD 0746-034c Can ask for Lynn or Cindy if Chelsea is unavailable. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Nov 10, 3:17 PM
Case Number: 00542602
Subject: Midmark Service Request Dispatch Authorization - WO-00125615
Status: Closed
📋
▶
2 Work Order Created Nov 11, 12:33 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Nov 11, 2:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 21m
🗓️
▶
2 Status: Scheduled Nov 12, 9:04 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-13T19:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Chris Galasso Nov 13, 2:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 5h
⏱️
▶
2 4x Labor Added Nov 13, 10:52 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From: Tech On Site
To: Completed
Duration in Previous: 8h 23m
🏁
Status: Closed by Chris Galasso Nov 13, 11:02 PM
From: Completed
To: Closed
Duration in Previous: 10m
⏳ 3.1 business days
📄
▶
2 Status: Ready to Bill Nov 18, 1:01 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Nov 19, 9:15 PM
Invoice Number: SM-246852

Bottlenecks

Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00542602
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Chris Galasso
Scheduled
Nov 13, 2:00 PM
Created
Nov 11, 12:33 PM
Invoice #
SM-246852

Work Details (4)

Name Type Status Qty Amount Date
WL-03006978 Labor Open 0.75 $0.00 Nov 13, 10:52 PM
WL-03006979 Labor Open 3 $330.00 Nov 13, 10:52 PM
WL-03006980 Travel Open 31 $110.00 Nov 13, 10:52 PM
WL-03006981 Expenses Open 1 $0.00 Nov 13, 10:52 PM

Details