Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314572 ↗ ServiceMax

MIDMARK • Delivery • PC

📍 Henry Ford Warren Health — 8600 Chicago Road S, Warren MI, 48093

Nov 11, 2025 → Nov 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 11, 2025
✓ SLA Met
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 11, 2025)
▶ Clock Running
Status: Created
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Entered
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 11, 2025 Completed: Nov 11, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 11 → Nov 11 Created ▶ Running 0 0
Nov 11 → Nov 11 Ready for Scheduling ▶ Running 0 0
Nov 11 → Nov 11 Assigned ▶ Running 0 0
Nov 11 → Nov 11 Entered ▶ Running 0 0
Nov 11 → Nov 11 Scheduled ▶ Running 0 0
Billing 14.1d
✓ SLA Met
Billing
14.1 days
Over SLA
Created: Nov 11, 2025 Due: Nov 11, 2025 Completed: Nov 11, 2025 (on time)
📅
0.0 days Total Age
⏱️
11.7d in Billing Review Longest Stage
🔄
10 transitions Status Changes
⚠️
11.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00542941
Closed
Request Type: Medical Equipment Delivery Date of Delivery: 11/11/2025 Delivery Time: 0900 Time Technician needs to arrive at location: 0830 Estimated Time on Site (hours): 4 Product: Removal and Installation (9) 224-003, (9) 002-2009-858 Just to follow up on WO-01312707, this order is locked in for 11/11 at 9AM as noted in the EMSAR dispatch. We will need to have a tech assigned for the 11th please. Can you please confirm when this has been updated? Thank you, Designing better care.® Jacklyn Vietor Logistics Project Coordinator Corporate Logistics E: jvietor@midmark.com T: 1.800.MIDMARK D: 937.526.7449 midmark.com A black background with a black square Description automatically generated with medium confidence From: MDS Logistics <MDSLogistics@midmark.com> Sent: Thursday, November 6, 2025 2:39 PM To: dispatch@emsar.com Cc: MDS Logistics <MDSLogistics@midmark.com>; Joel Stapleton <JStapleton@midmark.com> Subject: RE: Dispatch Request for Midmark Delivery: Henry Ford Warren Health - 8671555 Ref{00DA.93zU:500VU.dOwAt} Thank you! Designing better care.® Jacklyn Vietor Logistics Project Coordinator Corporate Logistics E: jvietor@midmark.com T: 1.800.MIDMARK D: 937.526.7449 midmark.com A black background with a black square Description automatically generated with medium confidence From: dispatch@emsar.com <dispatch@emsar.com> Sent: Thursday, November 6, 2025 2:22 PM To: MDS Logistics <MDSLogistics@midmark.com>; dispatch@emsar.com Cc: MDS Logistics <MDSLogistics@midmark.com>; Joel Stapleton <JStapleton@midmark.com> Subject: RE: Dispatch Request for Midmark Delivery: Henry Ford Warren Health - 8671555 Ref{00DA.93zU:500VU.dOwAt} Hello, WO-01312707 has been created and is scheduled for 11/25. Thank you, EMSAR Dispatch --------------- Original Message --------------- From: MDS Logistics [mdslogistics@ midmark. com] Sent: 11/6/2025 1: 07 PM To: dispatch@ emsar. com Cc: mdslogistics@ midmark. com; Hello, WO-01312707 has been created and is scheduled for 11/25. Thank you, EMSAR Dispatch --------------- Original Message --------------- From: MDS Logistics [mdslogistics@midmark.com] Sent: 11/6/2025 1:07 PM To: dispatch@emsar.com Cc: mdslogistics@midmark.com; jstapleton@midmark.com Subject: FW: Dispatch Request for Midmark Delivery: Henry Ford Warren Health - 8671555 Ref{00DA.93zU:500VU.dOwAt} Hello, Just confirming that this dispatch has been received. I didn’t see it entered in EMSAR’s portal yet, so just wanted to check. Thank you, Designing better care.® Jacklyn Vietor Logistics Project Coordinator Corporate Logistics Image removed by sender. E: jvietor@midmark.com T: 1.800.MIDMARK D: 937.526.7449 midmark.com Image removed by sender. Image removed by sender.[facebook.com]Image removed by sender. [instagram.com]Image removed by sender. A black background with a black square Description automatically generated with medium confidence [twitter.com]Image removed by sender. [linkedin.com]Image removed by sender. [youtube.com] From: Joel Stapleton <JStapleton@midmark.com> Sent: Wednesday, November 5, 2025 8:49 AM To: Dispatch Dept <dispatch@emsar.com> Cc: Allison <allison.belyea@emsar.com> Belyea <allison.belyea@emsar.com>; MDS Logistics <MDSLogistics@midmark.com>; Dave Butler <dbutler@emsar.com> Subject: Fw: Dispatch Request for Midmark Delivery: Henry Ford Warren Health - 8671555 Hello, Please see the following technician request details for Midmark delivery. Request Type: Medical Equipment Delivery Date of Delivery: 11/11/2025 Delivery Time: 0900 Time Technician needs to arrive at location: 0830 Estimated Time on Site (hours): 4 Product: Removal and Installation (9) 224-003, (9) 002-2009-858 EMSAR Technician Expectations: Review all of the attached documents in detail Call the Midmark contact (created the dispatch) with any questions Call the customer POC 48 hours ahead of time to confirm date/time Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery Supervise the delivery Fill our Serial Number Tracking file and provide back to the customer Fill out the Proof of Delivery (POD), get the driver and customer signatures Fill out the Medical Delivery Observation Form Email POD and Observation form to MDSLogistics@midmark.com Customer Name: Henry Ford Warren Health Customer POC: Gina Naschak 313-953-8156 Alisa Townsel 586-871-527 Customer POC Email: gnascha2@hfhs.org atwonse1@hfhs.org Customer Street: 8600 Chicago Road S [google.com] Warren, Michigan 48093 [google.com]
Priority
High
Origin
Email
Reason
New Case
Contact
Gina Naschak
Owner
Shelby Robinson
Created
Nov 11, 2025
Work Orders from this Case (1)
WO-01314572 (current) Invoiced
Delivery • Lawrence Yoder
Created: Nov 11, 2025 • Closed: Nov 11, 2025
Completed with significant delays
Invoiced • 113 days old
🚨
Primary Delay 11.7 days stuck in "Billing Review"
⏱️
Total Delay 11.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Closed
3.4d / 1.0d SLA
Billing Review
11.7d / 2.0d SLA
WO Correction Needed
2.4d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/5 NSuarez Chattered Shelby POD is missing from attachments, and also tech to fill form out.

12/2 NSuarez unable to open the attachments please add as PDF.

11/11/25 RCook- Chattered: @Shelby Robinson​ This WO is missing the attachments for this delivery. Can you please add these to the WO? Thank you! @Jessica Foley​ 

🔧 Work Performed
midmark delivery of 224-003 qty 9 install 9 tables, 9 tables to be removed
🔍 Technician Findings
midmark delivery of 224-003 qty 9 install 9 tables, 9 tables to be removed
⚠️ Problem Description
Request Type: Medical Equipment Delivery Date of Delivery: 11/11/2025 Delivery Time: 0900 Time Technician needs to arrive at location: 0830 Estimated Time on Site (hours): 4 Product: Removal and Installation (9) 224-003, (9) 002-2009-858 Just to follow up on WO-01312707, this order is locked in for 11/11 at 9AM as noted in the EMSAR dispatch. We will need to have a tech assigned for the 11th please. Can you please confirm when this has been updated? Thank you, Designing better care.® Jacklyn Vietor Logistics Project Coordinator Corporate Logistics E: jvietor@midmark.com T: 1.800.MIDMARK D: 937.526.7449 midmark.com A black background with a black square Description automatically generated with medium confidence From: MDS Logistics Sent: Thursday, November 6, 2025 2:39 PM To: dispatch@emsar.com Cc: MDS Logistics ; Joel Stapleton Subject: RE: Dispatch Request for Midmark Delivery: Henry Ford Warren Health - 8671555 Ref{00DA.93zU:500VU.dOwAt} Thank you! Designing better care.® Jacklyn Vietor Logistics Project Coordinator Corporate Logistics E: jvietor@midmark.com T: 1.800.MIDMARK D: 937.526.7449 midmark.com A black background with a black square Description automatically generated with medium confidence From: dispatch@emsar.com Sent: Thursday, November 6, 2025 2:22 PM To: MDS Logistics ; dispatch@emsar.com Cc: MDS Logistics ; Joel Stapleton Subject: RE: Dispatch Request for Midmark Delivery: Henry Ford Warren Health - 8671555 Ref{00DA.93zU:500VU.dOwAt} Hello, WO-01312707 has been created and is scheduled for 11/25. Thank you, EMSAR Dispatch --------------- Original Message --------------- From: MDS Logistics [mdslogistics@ midmark. com] Sent: 11/6/2025 1: 07 PM To: dispatch@ emsar. com Cc: mdslogistics@ midmark. com; Hello, WO-01312707 has been created and is scheduled for 11/25. Thank you, EMSAR Dispatch --------------- Original Message --------------- From: MDS Logistics [mdslogistics@midmark.com] Sent: 11/6/2025 1:07 PM To: dispatch@emsar.com Cc: mdslogistics@midmark.com; jstapleton@midmark.com Subject: FW: Dispatch Request for Midmark Delivery: Henry Ford Warren Health - 8671555 Ref{00DA.93zU:500VU.dOwAt} Hello, Just confirming that this dispatch has been received. I didn’t see it entered in EMSAR’s portal yet, so just wanted to check. Thank you, Designing better care.® Jacklyn Vietor Logistics Project Coordinator Corporate Logistics Image removed by sender. E: jvietor@midmark.com T: 1.800.MIDMARK D: 937.526.7449 midmark.com Image removed by sender. Image removed by sender.[facebook.com]Image removed by sender. [instagram.com]Image removed by sender. A black background with a black square Description automatically generated with medium confidence [twitter.com]Image removed by sender. [linkedin.com]Image removed by sender. [youtube.com] From: Joel Stapleton Sent: Wednesday, November 5, 2025 8:49 AM To: Dispatch Dept Cc: Allison Belyea ; MDS Logistics ; Dave Butler Subject: Fw: Dispatch Request for Midmark Delivery: Henry Ford Warren Health - 8671555 Hello, Please see the following technician request details for Midmark delivery. Request Type: Medical Equipment Delivery Date of Delivery: 11/11/2025 Delivery Time: 0900 Time Technician needs to arrive at location: 0830 Estimated Time on Site (hours): 4 Product: Removal and Installation (9) 224-003, (9) 002-2009-858 EMSAR Technician Expectations: Review all of the attached documents in detail Call the Midmark contact (created the dispatch) with any questions Call the customer POC 48 hours ahead of time to confirm date/time Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery Supervise the delivery Fill our Serial Number Tracking file and provide back to the customer Fill out the Proof of Delivery (POD), get the driver and customer signatures Fill out the Medical Delivery Observation Form Email POD and Observation form to MDSLogistics@midmark.com Customer Name: Henry Ford Warren Health Customer POC: Gina Naschak 313-953-8156 Alisa Townsel 586-871-527 Customer POC Email: gnascha2@hfhs.org atwonse1@hfhs.org Customer Street: 8600 Chicago Road S [google.com] Warren, Michigan 48093 [google.com]
📄 Description
224-003

Timeline

📞
Case Linked Nov 11, 12:45 PM
Case Number: 00542941
Subject:
Status: Closed
📋
2 Work Order Created Nov 11, 12:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Nov 11, 1:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Entered
Duration in Previous: 11m, 0m
👷
3 Technician Assigned Nov 11, 1:24 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Allison Belyea
Scheduled For: 2025-11-11T18:00:00.000+0000
🗓️
Status: Scheduled by Allison Belyea
From: Entered
To: Scheduled
Duration in Previous: 21m
⏱️
2 5x Labor Added Nov 11, 4:42 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Lawrence Yoder
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3h 17m, 0m
2.0 business days
💵
Status: Billing Review by Nancy Suarez Nov 13, 1:47 PM
From: Closed
To: Billing Review
Duration in Previous: 1d 21h
🚨 12.0 business days
✏️
Status: WO Correction Needed by Nancy Suarez Dec 2, 3:51 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 19d 2h
3.0 business days
🏁
Status: Closed by Lawrence Yoder Dec 4, 3:49 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 23h
💵
Status: Billing Review by Nancy Suarez Dec 5, 1:10 PM
From: Closed
To: Billing Review
Duration in Previous: 21h 20m
📄
2 Status: Ready to Bill Dec 5, 1:19 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:16 PM
Invoice Number: SM-248387

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 11.7 business days (threshold: 2.0 business days)
Exceeded by 9.7 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

📞
Case 00542941
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Delivery
Branch
N/A
Technician
Lawrence Yoder
Scheduled
Nov 11, 1:00 PM
Created
Nov 11, 12:51 PM
Invoice #
SM-248387

Work Details (5)

Name Type Status Qty Amount Date
WL-03003667 Labor Open 0.5 $0.00 Nov 11, 4:42 PM
WL-03003668 Labor Open 2.5 $275.00 Nov 11, 4:42 PM
WL-03003669 Labor Open 0.5 $0.00 Nov 11, 4:42 PM
WL-03003670 Travel Open 25 $110.00 Nov 11, 4:42 PM
WL-03003671 Travel Open 25 $0.00 Nov 11, 4:42 PM

Details