Midmark Service Request Dispatch Authorization - WO-00126080
Closed
Travel Zone 2
Dispatch Type Repair
PROBLEM SUMMARY
WD / low pressure errors 0747-033C
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
PCR CODES
Problem Cause Resolution
LOW PRESSURE ERROR UM UNDETERMINED DIAGNOSING PRODUCT
11/13/25 AJinerson - Received email back from POC Ariel confirming tech visit for Weds. 11/19 with eta between 9AM-11AM.
11/13/25 AJinerson - Received email back from POC Ariel stating they cannot schedule for Monday, 11/17. sent email back offering Weds. 11/19 instead.
11/13/25 AJinerson - Email to POC offering tech visit on Monday. 11/17 with eta between 9AM-11AM.
11/13/25 AJinerson - Called site to schedule tech visit now that we have ETA of parts. No answer, left VM regarding scheduling.
11/13/25 AJinerson - Parts eta to site 11/14 by end of day
11/12/2025jsells
Ship To Name: Bleu Rx of Hammond
Ship To Address: 205 W Morris Ave
Ship To City/State: Hammond, LA 70403-4117
Waybill (Tracking #): 1ZE444250372072910
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 12-NOV-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10904-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X AIR VALVE MANIFOLD, 120V
11/11/25 AJinerson - Parts shipping to site. No tracking info yet. Dispatch notified customer that we would reach out to schedule once we have ETA on parts.
11/11/2025 JRolston - Called site POC, Ariel White @ (225) 304-3874. Advised her that dispatch has been received, and that Coordinators will call to schedule accordingly once tracking / ETA for parts has been determined.
🔧Work Performed
11/19 Jason - Repair Complete - Replaced the faulty air valve. Ran 2 cycles. The first completed successfully, but got an auto-fill error on the second cycle. Contacted Midmark support. They told me how to disable that as the site doesn't use this feature. Ran another complete cycle successfully. Midmark said that if it doesnt give any errors, then the low pressure issue was likely corrected with the valve replacement. Placed unit back into service.
🔍Technician Findings
Unit was powered on, but not in use upon arrival.
⚠️Problem Description
Travel Zone 2
Dispatch Type Repair
PROBLEM SUMMARY
WD / low pressure errors 0747-033C
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
PCR CODES
Problem Cause Resolution
LOW PRESSURE ERROR UM UNDETERMINED DIAGNOSING PRODUCT
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📧
Email:Re: EMSAR Service Request - Bleu Rx of Hammond - 205 W Morris Ave Hammond, LA 70403 - WO-01314585
Completed Nov 13, 2025
From: ariel.bleurx@gmail.com
To: abby.jinerson@emsar.com
Perfect, thank you!
On Thu, Nov 13, 2025 at 2:50 PM Abby Jinerson <abby.jinerson@emsar.com <mailto:abby.jinerson@emsar.com> > wrote:
Hi Ariel,
We have our technician, Jason Cunningham, scheduled to visit on Wednesday, 11/19 with estimated arrival time between 9:00 a.m. – 11:00 a.m.
Please let us know if there are any further arrival instructions that we will need to provide Jason with for this visit. Than
📧
Email:Re: EMSAR Service Request - Bleu Rx of Hammond - 205 W Morris Ave Hammond, LA 70403 - WO-01314585
Completed Nov 13, 2025
From: ariel.bleurx@gmail.com
To: abby.jinerson@emsar.com
Hey Abby,
Wednesday 11/19 from 9-11am works!
On Thu, Nov 13, 2025 at 1:23 PM Abby Jinerson <abby.jinerson@emsar.com <mailto:abby.jinerson@emsar.com> > wrote:
Good afternoon, Ariel,
Unfortunately, we do not currently have availability to schedule on Tuesday, 11/18.
If Monday, 11/17 does not work for you, we do have Wednesday, 11/19 available with the same arrival time between 9:00 a.m. – 11:00 a.m.
📧
Email:Re: EMSAR Service Request - Bleu Rx of Hammond - 205 W Morris Ave Hammond, LA 70403 - WO-01314585
Completed Nov 13, 2025
From: ariel.bleurx@gmail.com
To: abby.jinerson@emsar.com
Good afternoon Abby,
We have a pretty booked schedule Monday 11/17, is there any way we can get the technician out Tuesday 11/18 from 9-11am?
On Thu, Nov 13, 2025 at 8:03 AM Abby Jinerson <abby.jinerson@emsar.com <mailto:abby.jinerson@emsar.com> > wrote:
Good morning, Ariel,
I'm following up to schedule our technician's visit for the repair service needed on the Midmark M11 Autoclave at the Bleu Rx of Hammond location
📧
Email: EMSAR Service Request - Bleu Rx of Hammond - 205 W Morris Ave Hammond, LA 70403 - WO-01314585
Completed Nov 13, 2025
To: ariel.bleurx@gmail.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Bleu Rx of Hammond - 205 W Morris Ave Hammond, LA 70403 - WO-01314585
Body:
Good morning, Ariel,
I'm following up to schedule our technician's visit for the repair service needed on the Midmark M11 Autoclave at the Bleu Rx of Hammond location at 205 W Morris Ave Hammond, LA 70403.
We are showing parts from Midmark are expected to be delivered onsite tomorrow, 11/14 via UPS
📋
Outbound to +12253043874
Completed Nov 13, 2025
11/13/25 AJinerson - Called site to schedule tech visit now that we have ETA of parts. No answer, left VM regarding scheduling.
📞
Call
Completed Nov 11, 2025
11/11/2025 JRolston - Called site POC, Ariel White @ (225) 304-3874. Advised her that dispatch has been received, and that Coordinators will call to schedule accordingly once tracking / ETA for parts has been determined.
Work Order: WO-01314585
Account: MIDMARK
Customer Case Number: SR 1490828 WO-00126080
Location: Bleu Rx of Hammond
Address: 205 W Morris Ave, Hammond, LA 70403-4117
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2794937
Contact Name: Ariel White
Contact Phone: (225) 304-3874
Contact Ema
📅
🚗 Travel Time - WO
Nov 19, 2025 9:00am – 10:30am
Work Order: WO-01314585
Account: MIDMARK
Customer Case Number: SR 1490828 WO-00126080
Location: Bleu Rx of Hammond
Address: 205 W Morris Ave, Hammond, LA 70403-4117
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2794937
Contact Name: Ariel White
Contact Phone: (225) 304-3874
Contact Ema
PDF
SRA_WO-00126080_ver1
Nov 11, 2025
PDF
Bleu RX Completed 11-19-25.pdf
Nov 19, 2025
Timeline
📞
Case Linked Nov 11, 9:22 AM
Case Number:00542794
Subject:Midmark Service Request Dispatch Authorization - WO-00126080
Status:Closed
📋
▶
2
Work Order Created Nov 11, 1:43 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Status: Assigned Nov 11, 4:30 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician:Jason Cunningham
📅
Status: Ready for Scheduling by Jessica SellsNov 12, 3:47 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:23h 16m
👷
▶
2
Technician Assigned Nov 13, 8:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:17h 11m
📅
▶
2
Dispatch Scheduled Nov 13, 3:49 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From:Assigned
To:Scheduled
Duration in Previous:6h 50m
⚠️5.0 business days
🔧
Status: Tech On Site by Jason CunninghamNov 19, 10:55 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 19h
🚗
Status: Tech Off Site by Jason CunninghamNov 19, 1:40 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:2h 44m
⏱️
▶
2
3x Labor Added Nov 19, 5:47 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:4h 8m, 0m
⏳4.8 business days
📄
▶
2
Status: Ready to Bill Nov 25, 11:47 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨15.0 business days
🧾
Invoice Created Dec 17, 5:36 PM
Invoice Number:247513
Bottlenecks
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Assigned
Duration: 6.8 business hours (threshold: 4.0 business hours)
Exceeded by 2.8 business hours
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)