Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314594 ↗ ServiceMax

MIDMARK • Cross-Training • PC

📍 Midmark Training - West — 270 Davids Dr, Wilmington OH, 45177

Nov 11, 2025 → Nov 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 22, 2025
✓ SLA Met
Active: 8 biz days
🕐 Clock stopped: Completed (Nov 21, 2025)
▶ Clock Running
Status: Created
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 21, 2025
8 business days (counted)
Running total: 8 of ? biz days used
Created: Nov 11, 2025 Completed: Nov 21, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 11 → Nov 11 Created ▶ Running 0 0
Nov 11 → Nov 11 Ready for Scheduling ▶ Running 0 0
Nov 11 → Nov 11 Assigned ▶ Running 0 0
Nov 11 → Nov 21 Scheduled ▶ Running 8 8
Coordinators 8.0d
✓ SLA Met
Coordinators
8.0 days
Over SLA
Created: Nov 11, 2025 Due: Nov 22, 2025 Completed: Nov 21, 2025 (1 days early)
📅
8.0 days Total Age
⏱️
8.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
8.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Nov 17, 2025
Visit 2 Nov 18, 2025
Visit 3 Nov 19, 2025
Visit 4 Nov 20, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542604
New Training Request
Closed
Dispatch please issue a training work order for this training scheduled for Nov 17-18 in Wilmington Training Request: Course: Midmark Escalations Training Technician: Christopher Carroll Start Date: 2025-11-18
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 10, 2025
Work Orders from this Case (1)
WO-01314594 (current) Invoiced
Cross-Training • Christopher Carroll
Created: Nov 11, 2025 • Closed: Nov 21, 2025
Completed with minor delays
Invoiced • 113 days old
🚨
Primary Delay 8.0 days stuck in "Scheduled"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Training complete 11-20
🔍 Technician Findings
Training complete 11-20
⚠️ Problem Description
Dispatch please issue a training work order for this training scheduled for Nov 17-18 in Wilmington Training Request: Course: Midmark Escalations Training Technician: Christopher Carroll Start Date: 2025-11-18

Timeline

📞
Case Linked Nov 10, 3:20 PM
Case Number: 00542604
Subject: New Training Request
Status: Closed
📋
▶
2 Work Order Created Nov 11, 2:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
4 Technician Assigned Nov 11, 2:27 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 24m
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-17T13:00:00.000+0000
⏳ 2.0 business days
💵
3x Expenses Added Nov 13, 10:30 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
⏱️
13x Labor Added Nov 18, 6:09 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 11.5, 0.25, 8.25
⏳ 2.7 business days
⏱️
4x Labor Added Nov 20, 5:08 PM
Type: Labor
Status: Open
Qty: 0.25, 8, 10
💵
Expenses Added Nov 20, 5:15 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Matthew Bateman Nov 21, 9:27 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 18h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Nov 25, 2:04 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-247565

Bottlenecks

Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00542604
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Christopher Carroll
Scheduled
Nov 17, 8:00 AM
Created
Nov 11, 2:02 PM
Invoice #
SM-247565

Work Details (21)

Name Type Status Qty Amount Date
WL-03005859 Expenses Open 1 $0.00 Nov 13, 10:30 AM
WL-03005860 Expenses Open 1 $0.00 Nov 13, 10:30 AM
WL-03005861 Expenses Open 1 $0.00 Nov 13, 10:30 AM
WL-03011908 Labor Open 11.5 $0.00 Nov 18, 6:09 PM
WL-03011909 Labor Open 0.25 $0.00 Nov 18, 6:09 PM
WL-03011910 Labor Open 8.25 $0.00 Nov 18, 6:09 PM
WL-03011911 Labor Open 0.25 $0.00 Nov 18, 6:09 PM
WL-03011912 Travel Open 5 $0.00 Nov 18, 6:09 PM
WL-03011913 Travel Open 5 $0.00 Nov 18, 6:09 PM
WL-03011914 Travel Open 5 $0.00 Nov 18, 6:09 PM
WL-03011915 Travel Open 5 $0.00 Nov 18, 6:09 PM
WL-03011916 Expenses Open 1 $0.00 Nov 18, 6:09 PM
WL-03011917 Expenses Open 1 $0.00 Nov 18, 6:09 PM
WL-03011918 Expenses Open 1 $0.00 Nov 18, 6:09 PM
WL-03011919 Expenses Open 1 $0.00 Nov 18, 6:09 PM
WL-03011920 Expenses Open 1 $0.00 Nov 18, 6:09 PM
WL-03015243 Labor Open 0.25 $0.00 Nov 20, 5:08 PM
WL-03015244 Labor Open 8 $0.00 Nov 20, 5:08 PM
WL-03015245 Labor Open 0.25 $0.00 Nov 20, 5:08 PM
WL-03015246 Labor Open 10 $0.00 Nov 20, 5:08 PM
WL-03015256 Expenses Open 1 $0.00 Nov 20, 5:15 PM

Details