Product Id # 1: 0015807
Description: POWER X1
Serial No: 23C202070
Symptoms: CUSTOMER IS DUE FOR PMS. PARTS ARE NOT BEING SENT FOR REPAIR AT THIS TIME. IF PARTS ARE NEEDED FOR REPAIR,
PLEASE CONTACT SERVICE@FERNO.COM
1-2 Mburris called spoke with Karen and she is asking that we come on 1-29 at 9am she's in Fl and will be in the area week of 26th
11/11/2025 SRobinson- Called KAREN THURMOND, 321) 228-7595. Spoke with Karen and gave her the WO# and advised a coordinator will be reaching out to schedule.
🔧Work Performed
disinfect,clean,lube,adjust hardware as needed,pm service complete
🔍Technician Findings
cot needs service
⚠️Problem Description
Product Id # 3: 0015807
Description: POWER X1
Serial No: 23C202072
Symptoms: CUSTOMER IS DUE FOR PMS. PARTS ARE NOT BEING SENT FOR REPAIR AT THIS TIME. IF PARTS ARE NEEDED FOR REPAIR,
PLEASE CONTACT SERVICE@FERNO.COM
📄Description
Ferno Power X1 Power Cot
📞
Call
Completed Nov 11, 2025
11/11/2025 SRobinson- Called KAREN THURMOND, 321) 228-7595. Spoke with Karen and gave her the WO# and advised a coordinator will be reaching out to schedule.
Feb 5, 2026 9:58pm
2/5 KWeiss, Reviewed pictures and closing w/o for billing review.
📅
WO-01314604 - Preventive Maintenance - Power X1 - LONG BEACH - SPACEX PORT OF LONG BEACH
Jan 30, 2026 12:00pm – 6:00pm
Work Order: WO-01314604
Account: FERNO
Customer Case Number: PCS2501913 Claim #:750
Location: SPACEX PORT OF LONG BEACH
Address: 2980 NIMITZ RD, LONG BEACH, CA 90802
Manufacturer: Ferno
Model #: Power X1
Serial #: 23C-202072
Contact Name: KAREN THURMOND
Contact Phone: 3212287595
Contact Email: karen
PDF
PCS2501913.SPACEX
Nov 11, 2025
PDF
spacex
Feb 4, 2026
Timeline
📞
Case Linked Nov 10, 2:46 PM
Case Number:00542587
Subject:PCS2501913.SPACEX
Status:Closed
📋
▶
2
Work Order Created Nov 11, 2:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Status: Assigned Nov 11, 3:02 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:a0h5A00000GzKAdQAN, Rene Yescas
🚨34.0 business days
🗓️
▶
2
Status: Scheduled Jan 2, 5:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-01-29T17:00:00.000+0000
🚨19.8 business days
⏱️
▶
2
Labor Added Jan 30, 6:14 PM
Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:28d 0h, 0m
⏳2.7 business days
👀
Status: L2 Review by Nancy SuarezFeb 3, 1:07 PM
From:Closed
To:L2 Review
Duration in Previous:3d 18h
✏️
Status: WO Correction Needed by Keith WeissFeb 3, 5:37 PM
From:L2 Review
To:WO Correction Needed
Duration in Previous:4h 29m
🏁
Status: Closed by Rene YescasFeb 4, 12:33 PM
From:WO Correction Needed
To:Closed
Duration in Previous:18h 56m
⏳2.0 business days
👀
Status: L2 Review by Nancy SuarezFeb 5, 3:17 PM
From:Closed
To:L2 Review
Duration in Previous:1d 2h
🏁
Status: Closed by Keith WeissFeb 5, 9:59 PM
From:L2 Review
To:Closed
Duration in Previous:6h 41m
📄
Status: Ready to Bill by Nancy SuarezFeb 6, 12:27 PM
From:Closed
To:Ready to Bill
Duration in Previous:14h 28m
📨
▶
3
Status: Invoice Pending Feb 6, 12:36 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-253342
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
Bottlenecks
Assigned
Duration: 34.0 business days (threshold: 4.0 business hours)
Exceeded by 33.5 business days
Scheduled
Duration: 19.2 business days (threshold: 2.0 business days)
Exceeded by 17.2 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)