both screens dark store has already rebooted 11/11
Closed
(952) 888-4310
Use this password to access the kiosk: 4QK3HWFY
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
11/13/25 RS Service completed. Waiting for L2 to enter deployment date for PC that was not used before WO can be closed. L2 has been contacted (1:57 pm on 11/13).
11/11/2025jsells
spoke with Randy, store has already rebooted the higi , both screen are dark, no key
🔧Work Performed
11/13/25
Traveled to site
Changed network configuration to 1950-Vendor SSID
Tested unit
Traveled from site
Closed WO
🔍Technician Findings
Switched network configuration to use 1950-Vendor not IOT SSID
⚠️Problem Description
Tech will be sent a PC for replacement.
Tech must replace all parts of the PC kit.
Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts
Tech will be sent Key to Kiosk
*Location does not have a key, please order a key and leave in pharmacy when service is completed**
Special Instructions: Please restore network connectivity and confirm full functionality.
(952) 888-4310
Use this password to access the kiosk: 4QK3HWFY
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
📄Description
Kiosk
📋
Outbound to +19528884310
Completed Nov 11, 2025
spoke with Randy, store has already rebooted the higi , both screen are dark, no key