Use this password to access the kiosk: 4RR6ZN%J
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
I arrived on location and found said unit. I then power unit off the powered unit back on. Unit did come online .iI the went in unit with password code calibrated screen ect then went into bio to ensure poewer mode was on found that I needed t turn on. I then rest set unit and unit came online. I then function tested unit and got email confirmation of the test. Unit in in service and back on line
🔍Technician Findings
Found unit not on line
⚠️Problem Description
Tech will be sent a PC for replacement.
Tech must replace PC kit but do not transfer graphics card from old to new PC. Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts
Tech will be shipped replacement OptConnect Cellular modem. Tech will replace all parts and restore connectivity. Tech will take a user test and verify results are emailed back to them to verify the kiosk is online.
Use this password to access the kiosk: 4RR6ZN%J
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with a Verizon Cradle Point Installed and Storm Key pad
📋
Outbound to +13163472578
Completed Nov 11, 2025
Spoke to Kimberly/pharmacy, the unit has a no sync error message. They have rebooted multiple times. Unit is offline in the portal. They do have a key.