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← WO Overview

WO-01314645 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Riverview Veterinary Clinic — 13400 S Rte 59, Plainfield IL, 60585

Nov 11, 2025 → Feb 24, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 17, 2025
✗ SLA Missed
Active: 3 biz days
Paused: 49 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 14, 2025
3 business days (counted)
Running total: 3 of 4 biz days used
⏸49d
⏸ Clock Paused
Status: Awaiting Parts
Nov 14 → Jan 29, 2026
49 business days (not counted)
Created: Nov 11, 2025 Completed: Jan 29, 2026
Business Days Used 3 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 11 → Nov 11 Created ▶ Running 0 0 / 4
Nov 11 → Nov 11 Ready for Scheduling ▶ Running 0 0 / 4
Nov 11 → Nov 11 Assigned ▶ Running 0 0 / 4
Nov 11 → Nov 14 Scheduled ▶ Running 3 3 / 4
Nov 14 → Jan 29 Awaiting Parts ⏸ Paused 49 —
Material Management 50.0d
Coordinators 3.0d
Field Work 2.9d
Billing 15.0d
✗ SLA Missed
Material Management
50.0 days
Over SLA
Coordinators
3.0 days
Over SLA
Field Work
2.9 days
Over SLA
Billing
15.0 days
Over SLA
Created: Nov 11, 2025 Due: Jan 29, 2026 Completed: Feb 24, 2026 (25 days late)
📅
69.0 days Total Age
⏱️
50.0d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
52.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00542819
Midmark Service Request Dispatch Authorization - WO-00126087
Closed
Zone 1 NWD c573 error code If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Shari Urbancic
Owner
Jessica Sells
Created
Nov 11, 2025
Work Orders from this Case (1)
WO-01314645 (current) Invoiced
Repair • Alan Page
Created: Nov 11, 2025 • Closed: Feb 24, 2026
Completed with significant delays
Invoiced • 113 days old
🚨
Primary Delay 50.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 52.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Awaiting Parts
50.0d / 3.0d SLA
Completed
2.9d / 1.0d SLA
Closed
3.1d / 1.0d SLA
WO Correction Needed
13.3d
Ready to Bill
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/29/2026 Sramen - received email from Midmark instructing to close this so they can close out 2025. Moved to serviced and sent Chatter to SUP/FOM since FSE is no longer with EMSAR.

1/13/2026jsells

Hello, EMSAR,

Please close your work order and bill Midmark for completed service.

1/13/2026 CRamen logged email from Midmark: Please close your work order and bill Midmark for completed service. Fwd email to APage.


11/11/2025 CRamen spoke with Shari and scheduled for Thursday 11/13/2025 with tech arrival between 1-3pm


11/11/2025jsells

spoke with Shari, and I gave her the WO# and told her a coordinator will call her to schedule the onsite visit

🔧 Work Performed
Spoke to midmark Support and have parts On the way as soon as PoC verifies
🔍 Technician Findings
Errror code coming up when running
⚠️ Problem Description
Zone 1 NWD c573 error code If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Nov 11, 10:03 AM
Case Number: 00542819
Subject: Midmark Service Request Dispatch Authorization - WO-00126087
Status: Closed
📋
▶
2 Work Order Created Nov 11, 3:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Nov 11, 5:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 25m
🗓️
▶
2 Status: Scheduled Nov 11, 5:28 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-13T19:00:00.000+0000
⏳ 2.9 business days
⏱️
▶
3 2x Labor Added Nov 14, 7:24 AM
2x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00085282
Status: Closed
📦
Status: Awaiting Parts by Alan Page
From: Scheduled
To: Awaiting Parts
Duration in Previous: 2d 14h
🚨 50.0 business days
✔️
Status: Completed by Stephanie Ramen Jan 29, 12:00 PM
From: Awaiting Parts
To: Completed
Duration in Previous: 76d 4h
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 2, 2:49 PM
Labor Added → Status: Closed
🏁
Status: Closed by Lawrence Yoder
From: Completed
To: Closed
Duration in Previous: 4d 2h
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Nancy Suarez Feb 4, 4:55 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 2h
🚨 13.9 business days
✔️
Status: Completed by Lawrence Yoder Feb 24, 8:58 AM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 19d 16h, 0m
📄
Status: Ready to Bill by Nancy Suarez Feb 24, 1:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4h 26m
📨
▶
2 Status: Invoice Pending Feb 25, 12:44 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254894

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Awaiting Parts
Duration: 50.0 business days (threshold: 3.0 business days)
Exceeded by 47.0 business days
Completed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

📞
Case 00542819
Closed
📦
Parts Order 00085282
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Alan Page
Scheduled
Nov 13, 2:00 PM
Created
Nov 11, 3:44 PM
Invoice #
SM-254894

Work Details (3)

Name Type Status Qty Amount Date
WL-03007143 Labor Open 1.0166666666667 $0.00 Nov 14, 7:24 AM
WL-03007144 Travel Open 40 $110.00 Nov 14, 7:24 AM
WL-03088238 Labor Open 0.5 $110.00 Feb 2, 2:49 PM

Details