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WO-01314651 ↗ ServiceMax

SOUTHERN PARAMEDIC SERVICE EMS • Preventive Maintenance • PSM

📍 Southern Paramedic Service EMS - Berryville AR — 607 Eureka Ave, Berryville AR, 72616

Nov 11, 2025 → Nov 14, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (8 biz days early)
Active: 3 biz days
🕐 Clock stopped: Invoiced (Nov 14, 2025)
▶ Clock Running
Status: Created
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 13, 2025
2 business days (counted)
Running total: 2 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 13 → Nov 14, 2025
1 business day (counted)
Running total: 3 of ? biz days used
Created: Nov 11, 2025 Invoiced: Nov 14, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 11 → Nov 11 Created ▶ Running 0 0
Nov 11 → Nov 13 Ready for Scheduling ▶ Running 2 2
Nov 13 → Nov 14 Scheduled ▶ Running 1 3
Coordinators 3.5d
Billing 0.0d
✓ SLA Met
Coordinators
3.5 days
Over SLA
Billing
0.0 days
Created: Nov 11, 2025 Due: Nov 26, 2025 Completed: Nov 14, 2025 (12 days early)
📅
3.0 days Total Age
⏱️
2.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542734
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM 2 pieces https://www.ebiotrack.com/inspection.php?iid=31162
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tim Kalvin
Owner
Leona Coonrod
Created
Nov 11, 2025
Work Orders from this Case (1)
WO-01314651 (current) Invoiced
Preventive Maintenance • Todd Fogiel
Created: Nov 11, 2025 • Closed: Nov 14, 2025
Completed with minor delays
Invoiced • 113 days old
🚨
Primary Delay 2.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
1.5d / 2.0d SLA
04-Scheduled
0.0d
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/3 MOwens tech will complete this PM while he is onsite for the repair. Per Tim Kalvin

🔧 Work Performed
Stryker Medical - 6390 Power-LOAD Serial #: 161040197 - Asset ID: a0C5A00000rt4k8UAA Stryker Medical - 6390 Power-LOAD Serial #: 170741422 - Asset ID: a0CVU00004uIz2G2AS
⚠️ Problem Description
Inspection: Annual Equipment PM 2 pieces https://www.ebiotrack.com/inspection.php?iid=31162

Timeline

📞
Case Linked Nov 11, 12:00 AM
Case Number: 00542734
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 11, 4:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Nov 13, 2:59 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-14T14:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 22h
💵
Expenses Added Nov 14, 4:05 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 5x Labor Added Nov 14, 7:28 PM
5x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 1d 4h
🔩
▶
2 Parts Added Nov 14, 8:05 PM
Parts Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: 04-Scheduled
To: Closed
Duration in Previous: 38m
⏳ 2.5 business days
📄
▶
2 Status: Ready to Bill Nov 18, 6:32 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 1.7 business days
🧾
Invoice Created Nov 19, 9:14 PM
Invoice Number: SM-246916

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00542734
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Todd Fogiel
Scheduled
Nov 14, 9:00 AM
Created
Nov 11, 4:04 PM
Invoice #
SM-246916

Work Details (7)

Name Type Status Qty Amount Date
WL-03007124 Expenses Open 1 $0.00 Nov 14, 4:05 AM
WL-03008299 Labor Open 1 $0.00 Nov 14, 7:28 PM
WL-03008297 Labor Open 1 $0.00 Nov 14, 7:28 PM
WL-03008298 Travel Open 57 $0.00 Nov 14, 7:28 PM
WL-03008300 Parts Open 1 $21.29 Nov 14, 7:28 PM
WL-03008301 Parts Open 2 $20.76 Nov 14, 7:28 PM
WL-03008376 Parts Open 1 $20.42 Nov 14, 8:05 PM

Details