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WO-01314652 ↗ ServiceMax

SOUTHERN PARAMEDIC SERVICE EMS • Preventive Maintenance • PSM

📍 Southern Paramedic Service EMS - Stuttgart AR — 711 N. College St., Stuttgart AR, 72160

Nov 11, 2025 → Nov 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (6 biz days early)
Active: 5 biz days
🕐 Clock stopped: Invoiced (Nov 18, 2025)
▶ Clock Running
Status: Created
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 14, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 3 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 18, 2025
2 business days (counted)
Running total: 5 of ? biz days used
Created: Nov 11, 2025 Invoiced: Nov 18, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 11 → Nov 11 Created ▶ Running 0 0
Nov 11 → Nov 14 Ready for Scheduling ▶ Running 3 3
Nov 14 → Nov 14 Assigned ▶ Running 0 3
Nov 14 → Nov 18 Scheduled ▶ Running 2 5
Coordinators 5.5d
Field Work 1.1d
✓ SLA Met
Coordinators
5.5 days
Over SLA
Field Work
1.1 days
Over SLA
Created: Nov 11, 2025 Due: Nov 26, 2025 Completed: Nov 18, 2025 (8 days early)
📅
5.0 days Total Age
⏱️
3.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
4.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542733
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM 2 pieces https://www.ebiotrack.com/inspection.php?iid=31161
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tim Kalvin
Owner
Leona Coonrod
Created
Nov 11, 2025
Work Orders from this Case (1)
WO-01314652 (current) Invoiced
Preventive Maintenance • Rozier Cole
Created: Nov 11, 2025 • Closed: Nov 18, 2025
Completed with minor delays
Invoiced • 113 days old
🚨
Primary Delay 3.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
2.3d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/14 MOwens Called to speak to Tim Kalvin. Left a vm for him about scheduling the PM service during Nov. Sent an email as well to Tim.

🔧 Work Performed
Stryker Medical - 6506 PowerPro Serial #: 180339377 - Asset ID: 13348593 Stryker Medical - 6506 PowerPro Serial #: 161141406 - Asset ID: 13348591
⚠️ Problem Description
Inspection: Annual Equipment PM 2 pieces https://www.ebiotrack.com/inspection.php?iid=31161

Timeline

📞
Case Linked Nov 11, 12:00 AM
Case Number: 00542733
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 11, 4:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Nov 14, 3:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 23h
🗓️
▶
2 Status: Scheduled Nov 14, 4:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-18T13:00:00.000+0000
💵
3x Expenses Added Nov 14, 4:55 PM
Type: Expenses
Status: Open
Qty: 1
📅
Dispatch Scheduled by Melissa Owens Nov 14, 5:01 PM
Scheduled For: 2025-11-18T19:00:00.000+0000
⏳ 2.9 business days
🔧
Status: Tech On Site by Rozier Cole Nov 18, 2:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 22h
⏱️
▶
2 2x Labor Added Nov 18, 11:14 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 8h 29m
⏳ 3.1 business days
📄
Status: Ready to Bill by Diane Patton Nov 21, 8:42 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 9h, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:40 PM
Invoice Number: SM-247314

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.5 business hours
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00542733
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Rozier Cole
Scheduled
Nov 18, 2:00 PM
Created
Nov 11, 4:06 PM
Invoice #
SM-247314

Work Details (5)

Name Type Status Qty Amount Date
WL-03008060 Expenses Open 1 $0.00 Nov 14, 4:55 PM
WL-03008061 Expenses Open 1 $0.00 Nov 14, 4:55 PM
WL-03008062 Expenses Open 1 $0.00 Nov 14, 4:55 PM
WL-03012416 Labor Open 1 $0.00 Nov 18, 11:14 PM
WL-03012417 Labor Open 1 $0.00 Nov 18, 11:14 PM

Details