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WO-01314656 ↗ ServiceMax

SOUTHERN PARAMEDIC SERVICE EMS • Preventive Maintenance • PSM

📍 Southern Paramedic Service EMS - Brinkley AR — 1100 N Main St., Brinkley AR, 72021

Nov 11, 2025 → Nov 19, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (5 biz days early)
Active: 6 biz days
🕐 Clock stopped: Invoiced (Nov 19, 2025)
▶ Clock Running
Status: Created
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 14, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 3 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 18, 2025
2 business days (counted)
Running total: 5 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 6 of ? biz days used
Created: Nov 11, 2025 Invoiced: Nov 19, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 11 → Nov 11 Created ▶ Running 0 0
Nov 11 → Nov 14 Ready for Scheduling ▶ Running 3 3
Nov 14 → Nov 14 Assigned ▶ Running 0 3
Nov 14 → Nov 18 Scheduled ▶ Running 2 5
Nov 18 → Nov 19 Tech On Site ▶ Running 1 6
Coordinators 7.4d
Field Work 2.0d
✓ SLA Met
Coordinators
7.4 days
Over SLA
Field Work
2.0 days
Over SLA
Created: Nov 11, 2025 Due: Nov 28, 2025 Completed: Nov 19, 2025 (9 days early)
📅
5.7 days Total Age
⏱️
3.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Rozier Cole — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 18, 2025
Visit 2 Nov 19, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542736
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM Equipment: 5 https://www.ebiotrack.com/inspection.php?iid=31164 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: Contract covers 4 sites | Total assets covered: (7) Stretcher (4) PowerLoad | Brinkley site should have 3 Stretcher + 1 PowerLoad (Tech, confirm with Account Manager if site has +/- # of units please!)
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tim Kalvin
Owner
John Rolston
Created
Nov 11, 2025
Work Orders from this Case (1)
WO-01314656 (current) Invoiced
Preventive Maintenance • Rozier Cole
Created: Nov 11, 2025 • Closed: Nov 19, 2025
Completed with minor delays
Invoiced • 113 days old
🚨
Primary Delay 3.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
4.3d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/14 MOwens Called to speak to Tim Kalvin. Left a vm for him about scheduling the PM service during Nov.

🔧 Work Performed
Stryker Medical - 6506 PowerPro Serial #: 161141405 - Asset ID: 13348594 Stryker Medical - 6390 Power-LOAD Serial #: 161040196 - Asset ID: 13348590 Stryker Medical - 6506 PowerPro Serial #: 170741725 - Asset ID: 13348589 Stryker Medical - 6390 Power-LOAD Serial #: 170741421 - Asset ID: 99999999
⚠️ Problem Description
Inspection: Annual Equipment PM Equipment: 5 https://www.ebiotrack.com/inspection.php?iid=31164 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: Contract covers 4 sites | Total assets covered: (7) Stretcher (4) PowerLoad | Brinkley site should have 3 Stretcher + 1 PowerLoad (Tech, confirm with Account Manager if site has +/- # of units please!)

Timeline

📞
Case Linked Nov 11, 12:01 AM
Case Number: 00542736
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 11, 4:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Status: Assigned Nov 14, 3:27 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Rozier Cole
🗓️
▶
2 Status: Scheduled Nov 14, 4:31 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-18T13:00:00.000+0000
⏳ 2.9 business days
🔧
Status: Tech On Site by Rozier Cole Nov 18, 10:25 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 17h
🗓️
Status: Scheduled by Matthew Bateman Nov 19, 7:47 AM
From: Tech On Site
To: Scheduled
Duration in Previous: 21h 22m
🔧
▶
2 Status: Tech On Site Nov 20, 5:47 AM
Status: Tech On Site → 8x Labor Added
⏱️
8x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 1.5, 68, 13.916666666667, 800
🏁
Status: Closed by Ben Saur Nov 20, 5:53 AM
From: Tech On Site
To: Closed
Duration in Previous: 5m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 21, 12:24 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 6h, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:38 PM
Invoice Number: SM-247348

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.5 business hours
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00542736
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Rozier Cole
Scheduled
Nov 18, 8:00 AM
Created
Nov 11, 4:13 PM
Invoice #
SM-247348

Work Details (8)

Name Type Status Qty Amount Date
WL-03014204 Labor Open 1 $0.00 Nov 20, 5:52 AM
WL-03014205 Labor Open 1 $0.00 Nov 20, 5:52 AM
WL-03014206 Labor Open 1 $0.00 Nov 20, 5:52 AM
WL-03014207 Labor Open 1 $0.00 Nov 20, 5:52 AM
WL-03014208 Labor Open 1.5 $0.00 Nov 20, 5:52 AM
WL-03014209 Travel Open 68 $0.00 Nov 20, 5:52 AM
WL-03014210 Labor Open 13.916666666667 $0.00 Nov 20, 5:52 AM
WL-03014211 Travel Open 800 $0.00 Nov 20, 5:52 AM

Details