11/12/25 AJinerson - Received email back from POC Miranda Diaz confirming tech visit for 11/13 with eta between 8AM-10AM.
Onsite contact: Miranda Diaz and Heidi Hrdlicka
Arrival instructions:Heidi Hrdlicka will show tech where the unit is.
11/12/25 AJinerson - Email to POC Miranda offering tech visit tomorrow, 11/13 with ETA between 8am-10am.
11/12/25 AJinerson - Called POC to schedule tech visit. Left VM regarding scheduling.
🔧Work Performed
Arrived at site
1 devices inspected and calibration verified
Device passed
Returned device back to service
🔍Technician Findings
Arrived at site
1 devices inspected and calibration verified
Device passed
Returned device back to service
⚠️Problem Description
New Miscellaneous Equipment Inspection
Conviva New Port Richey received the new INR machine.
https://www.ebiotrack.com/inspection.php?iid=31180
📧
Email:RE: EMSAR Service Request - Conviva New Port Richey - 8901 State Rd 54 New Port Richey, FL 34655 - WO-01314676
Completed Nov 12, 2025
From: MDiaz1@convivasolutions.com
To: abby.jinerson@emsar.com
Cc: mbarbosa@convivasolutions.com, HHrdlicka@convivasolutions.com
Thank you,
I will be there tomorrow and Heidi Hrdlicka is the MA that can show Yves the item.
Thank you,
Miranda Diaz
Center Administrator
Conviva Land O’ Lakes
1563 Land O’ Lakes Blvd.
Lutz, FL 33549
O 813-949-4224 C 727-432-2713
mdiaz1@convivasolutions.com <mailto:mdiaz1@convivasolutions.com>
ConvivaCareCenters.com
📧
Email:RE: EMSAR Service Request - Conviva New Port Richey - 8901 State Rd 54 New Port Richey, FL 34655 - WO-01314676
Completed Nov 12, 2025
From: abby.jinerson@emsar.com
To: MDiaz1@convivasolutions.com
Cc: mbarbosa@convivasolutions.com, HHrdlicka@convivasolutions.com
Hi Miranda,
We have our technician, Yves Dessin, scheduled to visit tomorrow, 11/13 with estimated arrival time between 8:00 a.m. – 11:00 a.m.
Please let us know who the onsite contact will be, along with any arrival instructions we will need to provide Yves with for this visit. Thank you for confirming!
Best Regards,
Abby Jinerson
📧
Email:RE: EMSAR Service Request - Conviva New Port Richey - 8901 State Rd 54 New Port Richey, FL 34655 - WO-01314676
Completed Nov 12, 2025
From: MDiaz1@convivasolutions.com
To: abby.jinerson@emsar.com
Cc: mbarbosa@convivasolutions.com, HHrdlicka@convivasolutions.com
Good morning,
That will be fine, thankyou.
Miranda Diaz
Center Administrator
Conviva Land O’ Lakes
1563 Land O’ Lakes Blvd.
Lutz, FL 33549
O 813-949-4224 C 727-432-2713
mdiaz1@convivasolutions.com <mailto:mdiaz1@convivasolutions.com>
ConvivaCareCenters.com
<https://protect.checkpoint.com/v2/r01/___http://www.convivasolutions.
📧
Email: EMSAR Service Request - Conviva New Port Richey - 8901 State Rd 54 New Port Richey, FL 34655 - WO-01314676
Completed Nov 12, 2025
To: mdiaz1@convivasolutions.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Conviva New Port Richey - 8901 State Rd 54 New Port Richey, FL 34655 - WO-01314676
Body:
Good morning, Miranda,
I'm following up to schedule our technician's visit for the Misc. Inspection Service on the new INR Machine at the Conviva New Port Richey location at 8901 State Rd 54 New Port Richey, FL 34655.
We currently have our technician available to visit tomorrow, 1
📋
Outbound to +18139400619
Completed Nov 12, 2025
11/12/25 AJinerson - Called POC to schedule tech visit. Left VM regarding scheduling.
Nov 12, 2025 10:44am
@Yves Dessin Hi Yves! This site just confirmed for first stop tomorrow, 11/13 with ETA between 8AM-10AM while you're in the area. Just wanted to make sure you were aware, since it was added just now. Thank you.
📅
WO-01314676 - Misc. Inspection - New Port Richey - Conviva-New Port Richey
Nov 13, 2025 8:00am – 9:30am
Work Order: WO-01314676
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva-New Port Richey
Address: 8901 State Rd 54, New Port Richey, FL 34655
Manufacturer:
Model #:
Serial #:
Contact Name: Miranda Diaz
Contact Phone: 813-940-0619
Contact Email: mdiaz1@convivasolut
Timeline
📞
Case Linked Nov 11, 8:48 AM
Case Number:00542777
Subject:RE: INSPECTION REPORT FOR SITE: CONVIVA-NEW PORT RICHEY
Status:Closed
📋
▶
2
Work Order Created Nov 11, 5:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 12, 9:42 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:16h 42m
🗓️
▶
2
Status: Scheduled Nov 12, 10:43 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2025-11-13T13:00:00.000+0000
⏱️
▶
2
5x Labor Added Nov 13, 10:13 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:23h 32m, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Nov 17, 11:14 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳2.0 business days
🧾
Invoice Created Nov 18, 7:08 PM
Invoice Number:SM-246747
Bottlenecks
Closed
Duration: 3.0 business days (threshold: 1.0 business days)