12/11 Following up/Customer support. No travel, mileage or zone. MD
12/01 An email was sent to add part in SM.
Google map was used to calculate zone.
MD
11/01
Emai was sent 11/20l where "lsca Dispatch' was copied, I should had Copy David.
MD
11/25/25 RBerry- Sent teams message to DCarvalho advising this WO is not scheduled yet and due in Nov.
Please assign to Maria Davis ARP to site is 128 miles. Zone 3
🔧Work Performed
12/11/2025 Following up, customer stated "GC is going back to operation"
12/01/2025 system cool down, uninstall uECD and a new one was installed, per customer request new column was installed, method loaded and while conditioned it was noticed that aux EPC for backflush was overpressure. Bleed line will be ordered. GC under Observation.
⚠️Problem Description
28R
SYS-GC-7890
Repair
ECD Replacement
📄Description
Agilent 7890B Series GC Custom
📞Call Description
NOV 2025 GC REPAIR
Nov 12, 2025 8:38am
@Maria Davis Here is the WO that is assigned to you now.
JPG
1000165945
Nov 20, 2025
MSG
Part is not in SMRE Add part in SM SO 6008206138
Dec 11, 2025
Timeline
📞
▶
4
Case Linked Nov 11, 5:55 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01314685
Type:Repair
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:Maria Davis
⏳3.0 business days
🔄
Status: Reschedule by Maria DavisNov 15, 8:36 PM
From:Assigned
To:Reschedule
Duration in Previous:4d 2h
⚠️8.7 business days
🗓️
▶
2
Status: Scheduled Dec 1, 5:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2025-12-01T19:00:00.000+0000
🔧
Status: Tech On Site by Maria DavisDec 1, 5:23 PM
From:Scheduled
To:Tech On Site
Duration in Previous:11h 24m
🔄
Status: Reschedule by Maria DavisDec 2, 12:35 PM
From:Tech On Site
To:Reschedule
Duration in Previous:19h 12m
⏳2.0 business days
🔩
Parts Added Dec 3, 3:30 PM
Type:Parts
Status:Open
Qty:1
⏳3.0 business days
⏱️
5x Labor Added Dec 6, 6:11 PM
Type:Labor, Travel
Status:Open
Qty:3, 4, 129, 130
⏳4.0 business days
✔️
▶
2
Status: Completed Dec 11, 10:44 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Maria Davis
From:Completed
To:Closed
Duration in Previous:1m
🔩
▶
2
Parts Added Dec 12, 2:12 PM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From:Closed
To:Ready to Bill
Duration in Previous:15h 29m
⚠️7.0 business days
📨
▶
3
Status: Invoice Pending Dec 22, 1:38 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-249754
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
Bottlenecks
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Reschedule
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Reschedule
Duration: 8.3 business days (threshold: 2.0 business days)
Exceeded by 6.3 business days
Ready to Bill
Duration: 6.6 business days (threshold: 1.0 business days)